performance support

Survive a Training Apocalypse: What you need to know for Performance Support and on the Job LearningDarren Nerland – Technology Learning Manager

In this session, you will learn: • Analysis & Gathering Data• Just in Time Tech• Using Existing Resources

#astdtk13@dnerland

The Uncut and

Extended Edition

Analysis & Gathering Data • Target the right things for OJT & PS– Service desk metrics– Department Alias’s– Focus groups– Sales metrics– Intranet search metrics

Workers spend 8.8 hours a week searching for information – IDC

That’s 457 hours a year!

Just in Time Tech &

Existing Resources

China

India

2X

Other ideas• Peer to peer learning• Easy and inexpensive multi-media • Communities of practice • Crowd Source learning• Micro learning

Features Tool Functionality

Profile Facebook, Corporate Employee Site, Linked In, About.me

Sense identity, updates

Feeds RSS, Twitter Real time updates from trusted sources

Group Association

Yammer, Facebook, Linked in Groups, MeetUp,

Sense of community, like minded individuals, relevant

Bookmarking Pinterest, Delicious Compiling favorites, centralized location

Share Facebook, Yammer, Linked In, Ning Send to people you connect with

Empower Employees

Manage the Ongoing Dialogue

“Hell, there are no rules here -- we're trying to accomplish something.”

~ Thomas A. Edison

Social Media• Is the conversation changing? • Are similar topics popping up?• Where are the most interesting

conversations?• Let the dialogue develop…

Thanks!• Find me on - Darren Nerland• @dnerland