pmss service deliverymaster

Premier Manufacturing Support Services of Canada

Premier/ Voith Industrial ServicesThe World’s Leading Service Provider for Automotive Paint Shops

Spain

27 Paint Shops

5 Paint Shops

UK Germany

USA

Mexico

Sweden

Canada

2 Paint Shops

3 Paint Shops 1 Paint Shop 1 Paint Shop 12 Paint Shops

Brazil

4 Paint Shops

China

Poland

3 Paint Shops

2 Paint Shops

Portugal

1 Paint Shop

61 Sites

Over 30M sq. ft.

1500+ associates

10M units produced

Our Goal is to perform so you win more of these!

1. Introductions

2. Welcome to Premier

3. Planning

4. Execution

5. Inspection & Validation

6. Innovation

Presentation Outline

Welcome to the Premier Service Delivery Model

Quality has a name: The Premier System

Our Plan for Quality

• Situational Analysis

• Survey, Walk Thru, Benchmarking

• Engineering Estimates

• Customer Expectations

• Scope of Work

• Budget/ Proposal

• Validate Scope and Expectations

Quality has a name: The Premier System

Our Plan for Process Control

• Safety System

• Develop Methods/ Schedule tasks

• Current Best Practices

• KPI‘s in Place

• S.T.A.R.- People Development

Quality has a name: The Premier System

Execute the Plan

• Safety First

• Perform Services in Compliance

with CBP‘s, Standard Operating

Procedures, and set schedule

• Deliver Quality Services and

Acheive Expectations

Quality has a name: The Premier System

Inspect Services

• Inspect daily/ weekly/ monthly

• Document task completion to set

standards

• Quality Checklists

• Evaluate Results

Quality has a name: The Premier System

Validate Quality

• Safety Incidents

• KPI Results

• Impact on Production- First pass

rates

• Management Joint Reviews

• Customer Surveys

Quality has a name: The Premier System

InnovateInnovate

•• Corrective ActionsCorrective Actions

•• Cost SavingsCost Savings

•• Innovation ProgramInnovation Program

•• YoketenYoketen

The Premier System

Planning for Process ControlFive Tools to Operational Excellence

1. Safety System

2. Methods and Schedules

3. Current Best Practices

4. KPI’s

5. People Development

• Dedicated Safety Coordinator on Site

• External Safety Audits conducted routinely

• Safety First Philosophy

• Goal is 0 Accidents

• Comprehensive Premier Safety Manual

• Premier Safety Program/ DuPont Stop training and implementation

• Dedicated Corporate Safety Leadership

PlanningPremier Safety System

Premier Safety Manual

Planning Premier Methods and Schedules

• Methods outline how work to be performed safely and efficiently

• We develop task schedules using Standard Operating Procedures and Best Practices

• Schedules are prepared on daily, weekly, and monthly basis

• Schedules reflect task completion time and frequency

Premier Work Schedule

Premier CBP

Planning Premier Current Best Practices (CBP)

• Premier CBP’s are step by step instructions for performing service activities

• Includes frequency, safety issues, environmental, standard time per task, and required supplies

Planning Premier Key Performance Indicators

• Premier recognizes that there are key indicators of high quality service

• We have developed and implemented a reporting system that measures our performance in key areas

• All Premier sites complete and submit KPI reports weekly

• Contain goals, objectives and actual performance results

• Primary employee development process• Systems and tools to support each process

element• Adapted to local laws, cultures and

customs

“Right people in the right place at the right time with the right skills and tools, moving and growing in the right direction”

Assessment

Recognition

Training

Selection

S.T.A.R. System

• Utilizes “Targeted Selection” Interviewing Techniques

• Premier Leadership Academy Training Center

• Multiple Recognition Programs

PlanningPremier People Development

• The best trained paint employees

• Measurable and Quantitative

• Superior performance receives Recognition

• Our advantage starts with our people

• Training Academy Programs for Hourly and management Associates

People at Toyota

PlanningS.T.A.R. People Development Program

Premier Training Plan

Premier’s On-line Paint Training Academy

PlanningPremier On-line Paint Training Academy

Premier Launch Plan Template

PlanningProgram Launch

• Comprehensive launch plan prepared for all sites

• Includes planning phase details, launch team, safety concerns/ observations, customer contacts info., KPI’s, Premier System Processes

Execute the PlanSafety First- Safety is No Accident

• Our 2007 theme is “Safety Is No Accident”

• DuPont Stop 8 Program encourages safe behavior and instills attitudes of awareness that focus on eliminating root causes of accidents

• Consists of 8 training units-Individual study, Group discussion, and on-the-job observation

• Again, our Goal is 0 Accidents

ExecutePerform to Standards

• We will complete tasks in compliance with best practices, Standard Operating Procedures, Work Instructions and set schedules

• Deliver Quality Service and meet Expectations

Inspection of ServicesDocument Task Completion to Standards

Premier Quality Checklist

• We use Quantitative (Dimensional, Attribute Gauges) and Visual Inspection techniques on daily, weekly, or monthly basis

• Task completions documented and retained on file

• Utilize Quality Checklists

InspectParticle Counts

• We will conduct weekly particle counts

• Include Trending and Analysis of data

• Measure prior to and post cleaning to demonstrate effectiveness

Premier Particle

InspectFlashlight Inspection

• Flash light checks of surfaces will be conducted

• Quantitative results reporting

InspectImpact on Production – Paint Defect Analysis

Test/Evaluation Equipment

Stereo Microscope/Data Storage System

Captures screen (view of defect) for categorization, storage and comparison

to other defects contained in PDAP Dirt Library.

Validate InspectionSafety Incidents

• How safe are we operating?

• Daily Safety Meetings

• Over 90% Pass Rating for Safety Audits/ 3 years

• Report OSHA Safety Incident Rates

• Our YTD (OC ‘06) actual Rating is 1.71

Premier Safety

ValidateKPI Results

• We will report KPI variances including Corrective Actions

• We also use Management Joint Reviews and Customer Surveys to measure performance

• ED WELD: Up-time, Costs

• PAINT SHOP: First Pass Rates, Costs

Premier KPI Report

Validate100% Job Confirmation/Buyoff

• We will use job confirmation and buyoff for verification that tasks are completed per standard

• Sign off by Customer Team Leader/ Supervisor

Premier Job Buyoff

ValidateEmployee/Task Audit and Evaluation

• We will use auditing and evaluation to confirm Job knowledge in each position

• 100% Job Buyoff by Customer

Premier TRAINING PLAN

InnovateCost Savings

• Premier will report specific activities to improve services and costs

• YTD (OC ’06) NAO results in cost savings $6.7M

Premier Cost Savings

InnovateInnovation

• Innovation program active at Premier

• We use Imaginatik platform for our “Idea Central”

• Today 70% of new innovation ideas come from Employees and Suppliers

Premier Innovation

InnovateYoketen

• Search out new ideas and bring back to your operations

• At Premier we require our staff to visit other sites through the year

• The objective is to learn and implement new ideas

Premier Yoketen

InnovateContinuously Improve our Processes

• We will implement specific Corrective Actions to problems

• Our goal is to continuously strive to improve our service delivery

• We will continue to grow and strengthen our relationship with our Customer

Premier CIP

TechnologySpecialty Items

• Extensive Deep Clean experience-TKS

• Robot Bell Cups

• Robot Application Tips

• Robot Cleaning and PM- TMMBC

• Pallets and Carriers- TMMI, other sites

• ED/ Paint Jig Clean and Repairs-TMMI, Honda, other sites

What Differentiates Us from Our Competition?

• World-wide Operations

• Our extensive Paint Experience

• The Premier System and Service Delivery Model

• Divine Interviewing

• Psychometric Testing

• Own Training Academy

• On-line Paint Training

• Recommended Best Practice database

• Continuous Improvement database

• Safety Performance

• Innovation (Imaginatik) Warehouse

• Innovation Alerts Bulletins

• New Web portal- Knowledge Resource Center

World Class Employees Driving Peak Performance!

Premier Employee Testimonial