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Flipkart Marketplace

Order Management

Agenda• Prerequisites for order management• Order and order item• Active orders• Closed orders• Confirm orders• Ready to ship • Pickup guidelines• Shipping label• Shipped orders• Order cancellation

Prerequisites for order management

You are a registered seller on Flipkart Marketplace You have received a Flipkart order

Order and order item

• An order may include one product or more. Each product in an order is called order item • Every order item is packed and billed separately for shipping• Whenever we use the term order, we mean order item, unless specified otherwise• Your ‘Orders’ dashboard shows orders at the order-item level

‘Orders’ dashboard

Click 'Orders' on your seller portal to view 'Active' and 'Closed' orders

Screenshot of 'Active' orders

'Active' orders are those on which sellers and buyers can act

Types of 'Active' orders

Closed orders

If you click the 'Closed' tab under 'Orders', you will find your 'Completed' and 'Cancelled' orders. As the name suggests, no action can be taken

on 'Closed' orders.

NEW ORDERS

Types of 'New' orders

A 'New' order will either be marked 'Approved' or 'On hold‘

CONFIRMING NEW ORDERS

Please adhere to the time frame given below:1.Confirm the order within 24 hours ( exclusive of holidays that you have selected on ‘seller holiday calendar’) 2.Example: If an order is approved at 10:00 am on Monday, confirm it by 10:00 am, Tuesday.

Order confirmation SLA

Sort & filter

Use ‘Sort’ filter to view orders ‘By confirmation date’ or ‘Latest order first’. Use ‘Filter’ to view only ‘Approved’ orders or only ‘On hold’ orders

Confirm order

Check the box against the order you want to confirm and click ‘Confirm order’ tab on top

Check the box to enable ‘Confirm order’ tab

READY TO SHIP

Ready to Ship

• Ready to ship indicates that you are ready to handover the item to Flipkart’s logistic partner

• There are two modes – one with and other without the invoicing solution

• With invoicing solution – prints invoice and shipping label

• Without invoicing solution – prints shipping label only • You can choose to opt in for Flipkart’s invoicing

solution from “Manage Profile” –> Invoice setting

'Ready-to-ship‘ checklistIn case you are opting for Flipkart’s invoicing solution

1. Before you mark an order ‘Ready to ship’, ensure that you have arranged the item for packing.

2. While doing Ready to Ship (RTS)- • VAT for all quantities to be entered manually • Item price, Shipping fee will be self populated• IMEI for mobile phones and tablets/Sl. No for other products to be entered manually

3. Post RTS, print the invoice, shipping label and logistics forms (if applicable)

4. Pack the item with the invoice inside and paste the shipping label outside

'Ready-to-ship‘ checklistIn case you are opting OUT of Flipkart’s invoicing solutionBefore you mark an order ‘Ready to ship’, ensure the following:1.You have printed the invoice with the details listed below:

• Item price, including shipping fees and VAT• Octroi, if applicable• EMI, if applicable. Add EMI to only one invoice if the order consists of more than one order item• IMEI for mobile phones and tablets/Sl. No for other products• 'Powered by Flipkart' preferably mentioned

2. You have packed the order with an invoice copy inside3. You have downloaded, printed, and filled out logistics forms, if applicable

Download logistics forms

Download logistics forms from the links given below order details

Logistics form link

1. If your procurement SLA is 2 days, then you have to mark the order 'Ready to ship' by midnight of the third day. For e.g., if an order is placed on Monday, you have to mark it 'Ready to ship' by Wednesday midnight.

2. If a Sunday falls within the SLA period, add another day.

3. If there is a national holiday, you get extra day to confirm/RTS the order

'Ready-to-ship' SLA

1. You will receive a pickup list of all shipments that will be picked up on a particular day via a notification email. Keep the shipments ready in the mentioned order for quick identification and pickup by our logistics partner.2. Please hand over your shipment to our logistics partner on time to avoid upsetting the delivery cycle.3. Ensure your order has been packaged correctly. Please refer to our packaging guidelines under 'Help' on your seller portal. Our logistics partner reserves the right to refuse pickup in case of faulty packaging. 4. If our logistics partner fails to turn up or you want to reschedule a pickup, please inform Seller support.5. Pick up will happen within 1 business day

Pickup guidelines

Mark orders ‘Ready to ship’• Mark your orders ‘Ready to ship’ in two ways:1.Using ‘Ready to ship’ tab: Check the boxes against confirmed orders and click ‘Readyto ship’ tab2. Using ‘Bulk ready-to-ship’ button:Download list of confirmed orders, fill out relevant fields,

and upload file• Mark an order 'Ready to ship' on or before 'Last date to

ship' to avoid cancellation.

1. Using ‘Ready to ship’ tab

Click 'Ready to ship' after selecting a confirmed order

Click 'Ready to ship' after selecting a confirmed order

Mark an order 'Ready to ship' on or before 'Last date to ship' to avoid cancellation

Shipment record

•When you click 'Ready to ship', you will be prompted to fill out 'Shipment record'

•'Shipment record' is stored in our system for future reference

Enter the number appearing on the buyer's invoice Select the date

mentioned on the buyer's invoice

1. Enter the IMEI number for mobile phones and tablets. In case of multiple SIMs, enter comma-separated IMEI numbers 2. For any other product, please enter the serial number

Enter the same price mentioned on the buyer's invoice and offered on www.flipkart.com

Enter the tax amount, including VAT/octroi, as per the buyer's invoice

Generate labels

Click 'Generate labels' to download a pdf document of the shipping label

Shipping label•Print the pdf document on an A4 sheet to get shipping label•Stick the label on your packed shipment according to product name/Order Item ID •The shipping label will not reflect the information entered in ‘Shipment record’ •Fold the label inwards along the dotted line to ensure product name is hidden before sticking it on the packed order•You can print the Invoice along with the shipping label by opting ‘ Auto Invoicing’ Solution

2. Using ‘Bulk ready-to-ship’ option

Use ‘Bulk ready-to-ship’ button (outlined in red) to upload the list of confirmed orders after filling out mandatory fields

Steps involved in bulk update• Go to ‘Confirmed’ tab.• Get list of confirmed orders using ‘Download’ button.• Fill out Invoice No./Invoice Date/Invoice Amount/Tax fields in the

downloaded file. • Do not modify any other column/row/data. • Submit the updated file using ‘Bulk ready-to-ship’ button.• ‘Confirmed’ tab will remain disabled during processing. • If processing is successful, a hover message will allow you to download

labels in PDF.• For orders that fail processing, you must download the file with errors. • All successfully processed orders will be available under ‘Shipped’ tab and

those with errors under ‘Confirmed’ tab.

Download list of confirmed order

Get list of confirmed orders using ‘Download’ button (outlined in red)

Rule out errors in bulk update1. Mandatorily fill out Invoice No, Invoice Date, Invoice Amount, and

VAT fields.2. Your Invoice No. must consist of at least one numerical value and

not exceed 30 characters.3. Invoice Date must not be older than ‘Ordered On’ date.4. VAT cannot be more than Invoice Amount.5. Do not modify any other columns or enter wrong data.6. Do not change file format.

Update list

Fill out Invoice No./Invoice Date/Invoice Amount/Tax fields in the downloaded file

Upload updated list

Submit the updated file using ‘Bulk ready-to-ship’ button (outlined in red)

Download labels & errors

Download label PDF and error file from the hover message (outlined in red). In case you log out before completing the process, you can download labels using ‘Reprint’ under ‘Shipped tab’. Your orders which could not be processed will once again be available under ‘Confirmed’ tab

Rectify errors• Download the file of errors to know which orders could

not be processed and why.

• Go back to ‘Confirmed’ tab and download the list of confirmed orders.

• Update the list, taking care not to repeat the errors.

• Re-upload the file.

SHIPPED ORDERS

‘Shipped’ orders screenshot

After you mark an order ‘Ready to ship’, it moves to ‘Shipped' tab

Use Filter Option, to filter the orders by status

Filter ‘Out for Pickup’ to know the Pick up status and number of attempts

Filter ‘pickup failed’ status to know the number of attempts and reason for fail

Filter ‘Ready to ship’ to check the orders awaiting pick up

1. Ready to ship: It is an order awaiting pickup 2. Out for pick up: It is an order for which the pick up is scheduled 3. Pick up failed : Its an order for which the pick up was unsuccessful4. Dispatched: It is an order that has been picked up 5. Shipped: It is an order that is out for delivery6. Delivered: It is an order that has been delivered

SHIPPED STATUSES

CANCELLING ORDERS

Cancelling an order

You can cancel 'Approved', 'On hold', 'Confirmed’ and ‘RTS’ orders

Select an order to cancel by marking the checkbox

Click 'Cancel' after selecting the order

Cancellation reasonsYou have to choose one of the 3 reasons to cancel an order

Cancellation screenshot

You can choose one of the 3 reasons

Cancellation consequences• You bear the cancellation charges• Your product is considered ‘out of stock’. • You are not allowed to sell the product for 7 days. • Your seller rating and performance on Flipkart Marketplace get affected, cancellation percentage is considered as a key parameter to rate your performance.• Cancelling a confirmed order is likely to impact your performance on Flipkart.com more severely. • Cancellation consequences are not applicable to institutional sales.

Cancellation screenshot

After you cancel an order, it moves to‘Cancelled' tab

Select a reason and click on cancel orders

Reach out with your problems

Write to Seller Support at ss@flipkart.com or call on 080-67981111 (9am to 9pm)

to clarify your doubts. Please mention your email address/display name in all your communications

Flipkart Confidential 44