posb automated teller machines in singapore ie2150 human factors engineering project by fu haidong...

POSB Automated Teller Machines in Singapore

IE2150 Human Factors Engineering Project by

Fu HaidongLin DiLin YingnanZhang Qi

keypad Advantages:

• Fast

• Accurate

• Compatible color chosen for command keys

Disadvantage:

• Same shape for all the command keys

• Unable to differentiate colors under dim environment

Card Reader

Disadvantage:

• Easy to insert card in the wrong way

• Worries about cards being eaten up by the machines

• Tend to forget to take card after transanction

YES69%

NO31%

Have you ever insert ATM in the wrong way or not sure of how to insert a card

YES 44%

NO56%

Do you feel secured when you key in your PIN in the public?

Personal Identification Number (PIN)

Disadvantage:

•Violate the security purpose

•Difficulties in memorizing PIN

YES 67%

NO33%

Do you feel secured when you key in your PIN in the public?

YES 36.3

%

NO63.7

%

Have you ever encounter the situation in which you cannot recall your password?

New keypad design

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4 5

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8 97

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Features of the new keypad1. New number key color ---orange 1

2. Different shapes or orientations for command keys

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3. Carved number and fonts on the keys2