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Predicting User Queries to Build andInformation Repository.
Mayur Madhav Bhandarkar
© Copyright 2000-2015 TIBCO Software Inc.
Agenda
• A Structural Failure• A Query to Success• What the FAQ?• Oh User! What do Thy Want?• The Crystal Ball of Prediction• The (Information) Matrix Reloaded• The DITA Effect• Buy One, Get Many Free
2© Copyright 2000-2015 TIBCO Software Inc.
4
A Structural Failure
© Copyright 2000-2015 TIBCO Software Inc.
Underestimation ofInfluence
Underestimation ofInfluence
Relying upon Otherswithout Sufficient
Control
Relying upon Otherswithout Sufficient
Control
Ignorance,Carelessness,
Negligence
Ignorance,Carelessness,
Negligence
InsufficientKnowledgeInsufficientKnowledge
Forgetfulness, ErrorForgetfulness, Error
Unclear Definition ofResponsibilities
Unclear Definition ofResponsibilities
Choice of Bad QualityChoice of Bad Quality
Objectively UnknownSituation
Objectively UnknownSituation
OtherOther
10
Oh User! What do Thy Want?
© Copyright 2000-2015 TIBCO Software Inc.
The big picture.
The relevance of the product.
The detailed possibilities.
The procedure to perform a task.
15
The (Information) Matrix Reloaded
© Copyright 2000-2015 TIBCO Software Inc.
Questions having most hits.
Newly added questions.
Popular Procedures.
Modified features.
17
The DITA Effect
© Copyright 2000-2015 TIBCO Software Inc.
Concept, Task, and Reference Model
Content Reuse
Single-sourcing
19
Buy One, Get Many Free
© Copyright 2000-2015 TIBCO Software Inc.
Procedure based queries should not be lengthy.
Turn lengthy procedures into easily consumable media.
Media includes videos, animations, simulations, etc.
Use prediction techniques to create relevant media.
© Copyright 2000-2015 TIBCO Software Inc.
Thank you!Mayur Madhav Bhandarkarmbhandar@tibco.com+91 932 421 1347
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