presentation: auditor thinking auditor thinking skillsauditor thinking skills ideaworks and the asq...

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The ASQ Quality Audit Division presents:

Auditor Thinking Skills Auditor Thinking Skills

Rudolph C. Rudolph C. HirzelHirzelIdeaWorks IdeaWorks

By:

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IdeaWorks and the ASQ Quality Audit DivisionAuditor Thinking SkillsAuditor Thinking Skills

Thinking About Thinking• helps us understand our capabilities• helps us understand our actions• is the basis for changing behaviors• provides a basis for improving performance

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"Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes, he feels that there really is another way...if only he could stop bumping for a moment and think of it!"

Winnie-the-PoohA. A. Milne

Four Thinking SkillsInductionDeduction InferenceIntuition

Auditor Thinking SkillsAuditor Thinking Skills

Induction

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Intuition

IdeaWorks and the ASQ Quality Audit Division

Induction

"an instance of reasoning from a part to a whole, from particulars to generals, or from the individual to the universal"

Auditor Thinking SkillsAuditor Thinking Skills

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IdeaWorks and the ASQ Quality Audit Division

Deduction

"the deriving of a conclusion by reasoning or inference by evidence"

"a method of reasoning by which concrete applications or consequences are deduced from general principles"

Auditor Thinking SkillsAuditor Thinking Skills

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IdeaWorks and the ASQ Quality Audit Division

Inference

"the the act of passing from one or more propositions, statements, or judgements considered true to another; the truth of which is believed to follow from that of the former"

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Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Intuition

"a form of knowing that is akin to instinct or a divining empathy, and that gives direct insight into reality as it is in itself and absolutely"

Auditor Thinking SkillsAuditor Thinking Skills

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IdeaWorks and the ASQ Quality Audit Division

THINK,but don'tget anyideas

The Audit Process

- Planning- Preparation- Conduct- Reporting- Follow-up

Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Planning:» develop audit program» determine training requirements» develop audit schedule

Auditor Thinking SkillsAuditor Thinking Skills

The Audit Process

IdeaWorks and the ASQ Quality Audit Division

Preparation:» determine audit focus and scope» determine applicable criteria» develop tools to be used during conduct

Auditor Thinking SkillsAuditor Thinking Skills

The Audit Process

IdeaWorks and the ASQ Quality Audit Division

Conduct:» collect information about performance» review data, interview, observe, inspect» determine acceptability of performance» determine the need for change

The Audit Process

Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Reporting:» document results of conduct» document conclusions about performance» recommend changes in performance

Auditor Thinking SkillsAuditor Thinking Skills

The Audit Process

IdeaWorks and the ASQ Quality Audit Division

Follow-up:» determine status of changes» recommend additional action

The Audit Process

Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Thinking Skills for Auditing

Auditor Thinking SkillsAuditor Thinking Skills

- Preparation- Conduct- Reporting- Follow-up

- Planning -» Intuition

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IdeaWorks and the ASQ Quality Audit Division

Thinking Skills for Auditing

- Planning -» Intuition

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Intuition

An example of using intuition during planning is to determine audit priorities and frequencies when limited information is available.

Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

- Planning - Intuition

Thinking Skills for Auditing

- Conduct- Reporting- Follow-up

- Preparation -» Inference

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Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Thinking Skills for Auditing

- Preparation -» Inference

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Intuition

An example of using inference during preparation is to determine the focus of selected criteria, based on your experience.

Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

- Planning- Intuition- Preparation - Inference

Thinking Skills for Auditing

- Reporting- Follow-up

- Conduct -» Deduction

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Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Thinking Skills for Auditing

- Conduct -» Deduction

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An example of using deduction during conduct is to collect specific information about performance based upon general written requirements.

Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

- Follow-up

- Planning- Intuition- Preparation - Inference- Conduct - Deduction

Thinking Skills for Auditing

- Reporting -» Induction

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Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Thinking Skills for Auditing

- Reporting -» Induction

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An example of using induction during reporting is to draw general conclusions about overall performance from specific observations.

Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

- Follow-up -» Deduction

- Planning- Intuition- Preparation - Inference- Conduct - Deduction- Reporting - Induction

Thinking Skills for Auditing

Auditor Thinking SkillsAuditor Thinking Skills

Induction

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IdeaWorks and the ASQ Quality Audit Division

Thinking Skills for Auditing

- Follow-up -» Deduction

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An example of using deduction during followup is to collect information about the status and completion of a general recommendation.

Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

- Follow-up - Deduction

- Planning- Intuition- Preparation - Inference- Conduct - Deduction- Reporting - Induction

Thinking Skills for Auditing

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Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

Thinking Skills for Auditing- Planning - Intuition/Inference- Preparation - Inference/Induction- Conduct - Deduction/Inference/Intuition- Reporting - Induction/Inference- Follow-up - Deduction/Intuition

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Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

What Next?

Use this knowledge to:improve your thinking skillsrevise tools to fit the ways you thinkimprove your audit performance

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Auditor Thinking SkillsAuditor Thinking Skills IdeaWorks and the ASQ Quality Audit Division

The trouble with the rat race is, even if you win,

you're still a rat.

Lily Tomlin

For more information or follow-up questions, we can be reached at:

ideaworks@teamsolvers.com or (269) 449-2924

Thank you and good thinking!

Auditor Thinking SkillsAuditor Thinking Skills

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IdeaWorks and the ASQ Quality Audit Division