presentation to salar colleagues

Engagement and learning in UK local government 2.0

Ingrid Koehlerfor SALAR colleagues March 2011

@ingridkSunday, 20 March 2011

Sunday, 20 March 2011

Get satisfaction

Local crowd-sourced customer service and problem solving

Sunday, 20 March 2011

Patient Opinion

Sunday, 20 March 2011

My Police

Sunday, 20 March 2011

CouncilOpinion?

Sunday, 20 March 2011

Sunday, 20 March 2011

• Fred Durst Society of Humanity and the Arts

• Dept of Neat and Clean

• Longhorn Alumni Society

• ...and some real ones, too!

Top choice: over 29,000 votes

meansalmost 10,000

separate log-ins for a joke

Be Careful!!

Sunday, 20 March 2011

Central Bedfordshire

Sunday, 20 March 2011

Coventry Facebook and Crowdsourcing

Sunday, 20 March 2011

Twitter engagement

Police at Old Trafford by Reds on Tour on Flickr

from Dan Slee

Sunday, 20 March 2011

It doesn’t have to be the council’s

Sunday, 20 March 2011

Crunch time - budget consultations

Sunday, 20 March 2011

Open data

•Openness not just for citizens

•New approaches to benchmarking

1-11-10! by break things on Flickr

Sunday, 20 March 2011

Sunday, 20 March 2011

Councillor engagement

Sunday, 20 March 2011

Internal and professional engagement

Behind the firewall crowdsourcing, NYC

asterix611 on Flickr

secure enterprise social networking

Sunday, 20 March 2011

Open engagement

localbysocial.net Blackburn March 18Communities of Practice

Sunday, 20 March 2011

Open government?

• Transparent

• Listening

• Engaged

• A movement, not a moment

What if politicians invented the open source way? from OpenSourceWay on Flickr

Sunday, 20 March 2011

Sunday, 20 March 2011

21

80,000members

75,000monthly visits

22,000monthly contributions1,300

communitiesWeb2.0 by gualtiero on Flickr

CoP Numbers

Sunday, 20 March 2011

Easy access

• People can dip in and out

• Content is easily captured

Apple bobbing at Thames festival by boybg on Flickr

Sunday, 20 March 2011

Local by social online conference

• 1100 people• 190+ councils• 27,000 page views• 1123 contributions• sharing the

learning at localbysocial.net

Tron and PacMan easter egg on by MAQ on Flickr

Sunday, 20 March 2011

A more social experience

Sunday, 20 March 2011

More permeable knowledge

Sunday, 20 March 2011

Collaborative learning

http://madwdata.org.uk/Sunday, 20 March 2011

Twitter chats

http://www.lgovsm.org.uk/Sunday, 20 March 2011

Local-pedia

http://23things.wetpaint.com/23dian by bitzi ☂ ion-bogdan dumitrescu

Sunday, 20 March 2011

It’s not all online!

Photos: Francis ClarkePeter McClymont

Dan Slee

Sunday, 20 March 2011

Some hand holding required?

• a different approach

• requires permission and confidence

Sunday, 20 March 2011

Capturing the benefits

Sunday, 20 March 2011

Local by Social

Sunday, 20 March 2011

Distill and disseminate

Sunday, 20 March 2011

local.gov.uk/knowledgehub

...will make it even easier to capture the benefits

Sunday, 20 March 2011

Find out more• These slides are posted at www.slideshare.net/ingrid_k• See CoPs in action at www.communities.idea.gov.uk• www.twitter.com/ingridk• www.twitter.com/knowledgehub• www.twitter.com/localbysocial• http://uk.linkedin.com/in/ingridkoehler• ingrid.koehler@local.gov.uk• www.ingridkoehler.com

Sunday, 20 March 2011