presentation wildix autumn convention 2013

Autumn 2013Wildix Business Partner Convention

There is something in the air

WMS 3.0was presented in January 2013

839 new WMS 3.0 deployments from January

6 installations per day

Wildix 2013 H1 Performance

Italian Market

Wildix & Gartner

3 vendor briefings - May June 2013

Gartner CIO summit in Milan - May 2013

Gartner Symposium in Barcelona - Nov 2013

Welcome to

WMS 3.20 Evolution

Active DirectoryIntegration

SIP Trunks over TCP

TLS / SRTP Security

iOS APPAndroid APP

Active Directory IntegrationLo

gin

Automatic LoginCTIconnect

Zero DistanceAutostart

Improved Login UsabilityAutostart of CTIconnect and Zero Distance after

Active Directory Login

Trunks over TCP

WMS 3.20

SIP TRUNK OVER TCP

Integration WMS 3.20 with MS LyncSIP protocol with Transport Layer Security (TLS)

using Transmission Control Protocol (TCP)

Lync ServerWildix PBX

TLS /SRTP

TLS / SRTP Security

New flexible high securityTLS/SRTP Secure Voice Encryption

implemented in mixed configuration (local and remote extensions)

WMS 3.20

Wildix PBX

Remote extensions

INTERNET

iOS App

Call transfer

Screen rotation

Improved battery life

Reliable Message notification

Bluetooth support

Android App

Reliable connection

Screen rotation

Improved battery life

Reliable Message notification

TAPI Support

Conference

W-AIR

Zero Distance

Routing point support

VOXTRON Call Center Software

SAP Business OneSAP R3

Camrivox:Outlook, Salesforce,

Dynamics, ...

TAPI Integrations

Microsoft Compatibility

Internet Explorer 11

WO4FXS/FXO PoE Support

Wildix Phones W04FXS W04FXOWAIR-BASE W01GSM W01FXS

Switch Wildix PoE

Success story: TEMPUR Tempur created the material that helped NASA Astronauts to relieve the pressure suffered during the launches.

Tempur is present in 76 countries.

Success story: TEMPUR

The solution strong points:

Virtual MachineiOS Apps

Android Apps

availability of colleagues

WORLDWIDE

Active Directory

Branch office

Branch office

Branch office

Branch office

WMS NETWORK

HQ Italy

Success story: Conqord Oil

Desktop user profile

Active Directory Login

E-mail account and signature

Telephone extension

CTIconnect online

Active Directory Login

Secondthere is something in the air ...

Kite is a professional HTML 5 solution for real-time communications which needs only a browser and is totally integrated into the Wildix UC system.

supported by 1.000.000.000 devices

Based on WebRTC technology

Kite is a direct and free of charge way to contact a company using only the Web:

FullyCustomizable

No software Plugins

Integrated with your Wildix 3.20 UC

system

Use Case

Online customer Call center

Kite Us!Click here to get informations

chatvoice call

information on the customer activity

Use case: Wildix

CTIconnect

Kite Us!

WebsiteKite Call

Nicolae’s phone

Kite Features

CHAT

CALL

VIDEOCALL

DESKTOP STREAMING

ALL THE UNIFIED COMMUNICATIONS

FEATURES IN THE BROWSER

What does Kite really provide?

Point to point Audio and Video

Customer’s Browser

Operator

browser to browserconnection

VIDEO

AUDIO

AUDIO

Wildix PBX

SIGNALING AND CHAT

Kite Mediator

cloud

Kite Auto-routing in WMS Network

MILAN

ROME

ODESSA

PARIS

300S

M

S

S

300 ?

300 on PBX PARIS

300

Customer’s Browser

Kite Mediator

cloud

Pick up on all Wildix Devices

WildixPBX

Web call

phone

CTIconnectAPP

W-AIR

Customer’s Browser

Mobility

Connected User Update

Website user

Nicolae

Web call Transfer / Forward

Transfer / Forwardreported to customer

Eugenio

Kite on Your Website

kite.wildix.com/pbx-mac-address/phone-number

Contacts

contact 1 URL 1

contact 2 URL 2

contact 3 URL 3

contact 4 URL 4

contact 5 URL 5

contact 6 URL 6

Kite API

kite.wildix.com/pbx-mac-address/phone-number/api/avatarShow User Avatar

kite.wildix.com/pbx-mac-address/phone-numberLink to start a call

kite.wildix.com/pbx-mac-address/phone-number/api/presence/image

Show Image User Presence

kite.wildix.com/pbx-mac-address/phone-number/api/geolocation

Show User Geolocation

Third

Web Revolution

Web API

Web APIIntegrations with Web applications

Javascript Telephony API allows the control of the devices connected to the corporate Wildix PBX

CRM

ERP

WEB applications

Unified Communications

Web APILicense

CEBP

Wildix Web API

Javascript Telephony API

HTTP connection

Telephony Plugin

Telephony features supported:• make a call• answer or decline a call• put a call on hold and resume• blind transfer• bridge two calls (attended transfer) • start and stop call recording• hangup

Devices supported:• Wildix WP phones (except WP400) • Zero Distance client• W-AIR Telephones

Chat Plugin

Chat plugin allows chat messages with all the users logged

Presence Plugin

Presence plugin allows you to monitor the presence status of the colleagues and their location and to show your own presence status and location

Thank you.

See you at

Wildix Convention 2014

January 16 - 17

There will be something in the air