presented by rudy miick, cmc, fcsi founder/president, the miick companies, llc face your fear…...

Presented by Rudy Miick, CMC, FCSIFounder/President, The Miick Companies, LLC

Face Your Fear…Step into Your Opportunity! Ramp Performance, Profit and Your Brand Experience!

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Conflict

Dealing with ConflictHaving Difficult Conversations

Outcome:◦Build Trust◦Build a Strong Team!

Primary Focus:

Positive Impact with:

•Clients•Partners•Vendors•And yes… family

1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success

Tool #1: Recognize 5 Criterion

Tool #2 Be KIND instead of “trying to be nice”

The Gunas

Love Fear

The Action taken (in or out of Balance)

The Gunas

Love Fear

Trying to be “Nice”

The Gunas

Love Fear

Being Kind Trying to be “Nice”

Tool #3: BE clear about:

WHY we are… What we do How WE do “it”

Purpose & Values

Issue

Solution

1. Have the real desire to find resolution

2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success

In all, use and create: Safe Space©

Be Clear…

Track Data; be aware of meaning-making

My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements

Tool #4: Safe Space©

1. Have the real desire to find resolution

2. Acknowledge multiple truths

3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success

In all, use and create: Safe Space©

Be Clear…

Track Data; be aware of meaning-making

My Truth, My Experience Intention / Impact Inside out/Outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements

Safe Space©: multiple truths…

If You’ve Ever…

Experience: ____________

Who’s Truth Is It?....

Track Data; be aware of meaning-making

My Truth, My Experience Intention / Impact Inside out/Outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements

Safe Space©

Think of a person in your organization or that you know that is an: “A+ player” (Define this person in 2 sentences)

Think of a person in your organization or that you know that is a “C player”(Define this person in 2 sentences)

Share Data

Professional

Exce

llent

!

GOOD ATTI

TUDE

Sloppy

Clean

1. Have the real desire to find resolution2. Acknowledge multiple truths

3. Find the place you can “Join”

4. Stop the Drama!5. Define data and metrics for success

In all, use and create: Safe Space©

Be Clear…

Red Sox – YankeesThe Beach – The Mountains

Union – No UnionEtc.

Where can we join …

1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”

4. Beware: the “quick sand”

of Drama!5. Define data and metrics for success

In all, use and create: Safe Space©

Be Clear…

Karpman’s Drama TriangleCheck: Google: Stephen Karpman, Ph.D.

Tool #5:

C/P

V

RAll three positions are inauthentic!

Responds to the pastChildhood decisionsParental images taken in

Not responding to the presentNot hereNot now

Karpman’s Drama Triangle

1UP1UP

1 Down

Breaking up the “Game”

•Recognize the game, recognize the shift!•Stay in Breath from the belly…

•Stop playing the role (V, R, P/C)•Remember Safe Space, Purpose & Values

are in place.

•Stay Equal, stop discounting yourself or the other person

•Stay in the present, not the past or future

•Be Direct•Stay with Data, not meaning making•Walk away

Improving Cycle Time

Drama!!!

Am I in drama?

Ha! Drama! stop!

I’m in drama, interesting…

Stop.

Drama is

rare

The Miick Companies, LLC©2008, 2012

1.  Think of someone in the company that "annoys" you.

2. Are you in a drama cycle with this person?

3.  If no, are you sure?

4.  If yes, what is the game/racket?

5.  How can you stop playing this game?

6.  What can you learn from this person?

Track Data; be aware of meaning-making

My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements

Safe Space©: Stop Drama!!

Trust: Confidentiality, Truths, Experience, Data,

Values Lived

Trust: Confidentiality, Truths, Experience, Data,

Values Lived

Trust: Confidentiality, Truths, Experience, Data,

Values Lived

Trust: Confidentiality, Truths, Experience, Data,

Values Lived

Trust: Confidentiality, Truths, Experience, Data,

Values Lived

Lack of Trust Lack of Ownership of Results Fear of Conflict Lack of Commitment to Plans & Actions

Lack of Accountability (to Plans)

From 5 Dysfunctions… Patrick Lencioni

Trust: Confidentiality, Truths, Experience, Data,

Values Lived

1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success

5 Criterion

Track Data; be aware of meaning-making

My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements

More on… Safe Space©

“I statements”

I We UsOur

Vs.

You They ThemTheir

If “I” am in the “circle”:

We; Each of us; All of us; Any of us

X

Collective ‘I’ statement

If “I” am in the “circle”:

We; Each of us; All of us; Any of us

X

If “I” am outside “circle”:

Each of you All of you

Any of youYou

X

If “I” am in the “circle”:

We; Each of us; All of us; Any of us

X

If “I” am outside “circle”:

Each of you All of you

Any of youYou

X

If I am in the “circle”:

We; Each of us; All of us; Any of

us

X

I am outside “circle”

X“He Says You Have To… ““They say … you… “

Track Data; be aware of meaning-making

My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements

More on: Safe Space©

Have the real desire to find resolution Acknowledge multiple truths Find the place you can “Join” Stop the Drama!

Define data and metrics for success

In all, use and create: Safe Space©

Be Clear…

◦Human Performance, Behaviors◦Days, Hours◦Location◦Dollars, %’s◦Communication…◦Etc.

Metrics for Success

Track Data; be aware of meaning-making

My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements

Questions? Safe Space©

Recognize 5 Criterion

BE Kind…

Know your WHY, WHAT & HOW

Use Safe Space©

Drama Triangle

Summary:

◦ For More Information:Rudy Miick, CMC, FCSI

rudy@miick.com www.miick.com

or call: 303-413-0400

Thanks!!!