prof. g.passiantecorso di economia dell’innovazione - a.a. 2012/13 the process handbook: a tool...
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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
The Process Handbook:
A Tool for Business Process Redesign
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Introduction: What is the Process Handbook?
The MIT PH can be used to help people:
Redesign existing business processes
Invent new and robust processes
Organize and share knowledge about organizational practices.
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
An example of inheritance in the specialization hierarchy.
Process Handbook Components: The Concepts
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
Process Handbook Components: The Concepts
An example of a tradeoff table
An example of bundles in the specializationhierarchy
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
Three basic types of dependencies among activities.
Dependencies in the process ‘Sell’
Process Handbook Components:The Concepts
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Exceptions for the process ‘Inform Potential Customers’
Handlers for the exception ‘performing agent dies’
Process Handbook Components: The Concepts
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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THE HANDBOOK BUSINESS PROCESSREDESIGN METHODOLOGY
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Step 1—Identifying the Process ‘Deep Structure’
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Step 2—Specializing core activities
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Step 3—Specifying coordination mechanisms
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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Step 4—Specifying exception handlers
Source: Klein, Petti 2006
Prof. G.Passiante Corso di Economia dell’innovazione - A.A. 2012/13
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http://process.mit.edu
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