project management webinardownloads.projectinsight.net/training/pmi-project...2016/08/24 · ©...
Post on 13-Jul-2021
1 Views
Preview:
TRANSCRIPT
Project Management Webinar
Initiate Project Intelligence®
Improving Quality Using Six Sigma Concepts
© 2016 Academy for Leadership Communication
Things to Know…
All participants will be on mute
Questions are welcome
Use the question box to ask questions
PM training is valid for 1 PDU
Must be in attendance for full session
PDU certificate sent by the end of the day
Recording and slides sent by tomorrow
© 2016 Core Performance Concepts Inc.
Denise Rodriguez
Project Insight
Marketing
Denise.Rodriguez@projectinsight.com
www.projectinsight.net
Moderator
© 2016 Core Performance Concepts Inc.
Schedule a customized demo today!
+1 (949) 476-6499 x3
info@projectinsight.net
Request info: www.projectinsight.net
Project Insight
© 2016 Core Performance Concepts Inc.
Presenter
Diane C. Buckley, MBA, PMP
CEO, Core Performance Concepts Inc.
Training in project management,
PMP® and CAPM® certification, leadership,
business analysis, agile and six sigma
dbuckley@cpconcepts.net
www.coreperformanceconcepts.com
PMP® and CAPM® are registered trademarks of the Project Management Institute
© 2016 Core Performance Concepts Inc.
Lean Six Sigma Principles
• The Goal
– Delivery quality products
– First time
– Every time
© 2016 Core Performance Concepts Inc.
Lean Six Sigma Principles
• Quality
The ability of your products or services to conform to your customer’s needs and wants
© 2016 Core Performance Concepts Inc.
• People making errors and not having a way to point out the error to the user
• Mostly human error - execution of process
• I believe you can have GOOD QUALITY PROJECT but produce a BAD QUALITY DELIVERABLE.
Reasons for Quality Issues
© 2016 Core Performance Concepts Inc.
Tension between formal, documented requirements document and customer's desires or preferences... the results are often that the change control process is made so painful that the customer accepts sub-optimal, albeit conforming, deliverables; or the PM risks project failure trying to meet creeping requirements.
Project Quality Issues
© 2016 Core Performance Concepts Inc.
Lean Six Sigma Principles
• Lean
– Waste
• Six Sigma
– Defects
© 2016 Core Performance Concepts Inc.
Goals of a Lean Enterprise
1. Improve Quality
2. Eliminate Waste
3. Reduce Lead Time
4. Reduce Total Costs
© 2016 Core Performance Concepts Inc.
• Situations in hospitals where wrong patient is registered/checked into hospital
• Lots of issues/problems coming into the helpdesk after we went live. The software was missing many required capabilities after we deployed and went live
Scenarios
© 2016 Core Performance Concepts Inc.
Pareto
© 2016 Core Performance Concepts Inc.
Passing the buck – it has to be attended to again. Besides quality, it removes predictability from project progress. It complicates things due to these unplanned activities.
Scenarios
© 2016 Core Performance Concepts Inc.
• Cost of interruptions
• Urgent vs Important
Time Study
© 2016 Core Performance Concepts Inc.
Most want a "target" to shoot at. They know what they "don't" want, but not always precisely what they do want.
Scenarios
© 2016 Core Performance Concepts Inc.
S.M.A.R.T. Requirement Acceptance Criteria Done? Y/N
Reduce number of phone calls made to customers by 50%. 80% of all submissions require phone calls by compliance reviewers due to omissions on paperwork.
Training mailroom staff to review and identify top5 typical omissions on incoming paperwork and contact customer prior to handing paperwork off to compliance reviewers. Mailroom staff salary rate is $10/hour while Compliance reviewers salary rate is $70/hour.Goal is to reduce compliance reviewer phone calls to 30% of all submissions or less.
If customer provides email contact, mailroom can email customer with omissions and stop processing until paperwork is updated. 75% of all paperwork includes email contact information.
Acceptance Criteria
© 2016 Core Performance Concepts Inc.
How does Lean work in conjunction with Agile? With Agile, requirements evolve throughout the project, so understanding requirements at the onset might be a challenge.
Six Sigma & Agile
© 2016 Core Performance Concepts Inc.
Goals of a Lean Enterprise
• 7 Types of Waste– Over Production
– Waiting
– Transport
– Extra Processing
– Inventory
– Motion
– Defects
© 2016 Core Performance Concepts Inc.
• Can you please give an example of motion waste?
– Being asked to travel to a customer site for a one hour meeting. Wasted time and money!
– Moving your stuff to a storage facility and THEN moving from storage to new home
• Waste occurs due to a lack of strategy development prior to project inception
Waste
© 2016 Core Performance Concepts Inc.
Process Flow
© 2016 Core Performance Concepts Inc.
Activity Cost Worksheet
Process or
SubProcess:
IS ( ) or SHOULD ( ) Analysis
Activity Outputs of Activity Time/Output Costs/Output Problems/
Decisions
Paychecks Produced Number of Paychecks 10/hour $35/hour Potentially Automate
Cost Analysis
© 2016 Core Performance Concepts Inc.
Strategies
• Define your key metrics
• Quantify current environment
• Focus on waste that affects key metrics
• Don’t do more than you can support
© 2016 Core Performance Concepts Inc.
• Do you recommend PMP's becoming Black Belts in Six Sigma?
• Why has SIX SIGMA been so popular the last 20 years?
• What has made this discipline so POPULAR?
Popularity
© 2016 Core Performance Concepts Inc.
• Goldblatt's
"The Goal"
"Critical Chain"
2 Good Books
© 2016 Core Performance Concepts Inc.
It’s YOUR turn!
PM in Theory - Positive Conflict That Invites Team Collaboration and Sparks CreativityWednesday, September 14th
8am PT / 11am ET
REGISTER NOW!
© 2016 Core Performance Concepts Inc.
Starting September 20th!
Join us for our PMI-PBA WebPrep Coursehttp://www.coreperformanceconcepts.com/pmi-pba-
web-course-2016/
Earn your Business Analysis Credentials with Core Performance Concepts
© 2016 Core Performance Concepts Inc.
Continue Improving Your Project Management Skills
10% discount for online courses
Check them out today!
http://clicky.me/cpc-pm
Special Promotion
© 2016 Core Performance Concepts Inc.
Join us!
YouTube
© 2016 Academy for Leadership Communication
Sign up for more!
PM Training
Leadership
IT Methodology & Agile
Product Training
Check out the videos
PI Community
top related