psychological health & safety of healthcare workers · 10/29/2019  · a webinar series on...

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Creating a Safe Space:

Psychological Health &

Safety of Healthcare

Workers

Canadian Patient Safety Week

Canadian Patient Safety Week

Your CPSI Team

Christopher ThrallCommunications Officer

Markirit ArmutluSenior Program Manager

Gina PeckProject Coordinator

Roger SanchezTechnical Solutions Manager

Guest Speakers

Christine Devine Wellness Specialist Michael Garron Hospital

Laura Mullaly, MPHProgram Manager, Mental Health Advancement Mental Health Commission of Canada

Kelly McNaughtonProgram Manager,Peer Support and Trauma Response SickKids

Webinar #5

Creating a Safe Space:

Launch of the Toolkit for Peer-to-Peer Support Programs

in Healthcare, the Expert Advisory Committee and

Canadian Peer Support Network

October 29, 2019

Psychological Health and Safety of Healthcare workers

A webinar series on peer-to-peer support programs for healthcare workers

Webinar #1: Wednesday May 15th

Creating a Safe Space: Confidentiality and Legal Privilege for Peer Support Programs

Webinar #2: Wednesday June 12thResults of the Pan Canadian survey of Healthcare Workers' Views on the Second Victim Phenomenon

Webinar #3: Thursday June 20thGlobal environmental scan of Peer-to-Peer Support Programs

Webinar #4: Thursday Sept. 12thCanadian Best Practices for Peer-to-Peer Support Programs

Webinar #5 : Tuesday, October 29th

Launch of the Peer-to-Peer Support Toolkit, Network and Expert Advisory Committee

Opening Remarks – Markirit Armutlu Support

Peer-to-Peer Support Programs

To embed and sustain a psychologically safe environment where those who are part of the healthcare organization feel supported by their peers and the organization when they experience distress at work.

The Canadian Experience

Opening remarks - Markirit Armutlu

Psychological Health and Safety of Healthcare workers

➢ Survey of Canadian Healthcare Providers

➢ Global Environmental Scan of Peer Support Programs

➢ Confidentiality and Legal Privilege

➢ Canadian Best Practices Guidelines for Peer-to-peer Support Programs in Healthcare

➢ Peer Support Toolkit

➢ Canadian Expert Advisory Committee

➢ Peer Support Network

➢ Influencing practice, policy and standards

Scope of Peer Support Programs

1. A patient safety incident: an event or circumstance that could have

resulted, or did result, in unnecessary harm to a patient.

2. A critical incident or trauma: “Any sudden, unpredictable event that occurs

during the course of carrying out day-to-day duties or activities that poses

physical or psychological threat to the safety or well-being of an individual or

group of individuals” (as per SickKids definition in their Trauma Response

and Peer Support Policy

3. Other work-related stress (excludes issues related to Human Resources

such as job action or performance).

Webinar #5:Canadian Best Practices for Peer-to-Peer Support Programs

Learning Objectives:

➢ Participants will learn how to utilize the Creating a Safe Space - Toolkit for Peer-to-Peer Support Programs in Healthcare.

➢ Participants will understand the mandate and goals of the new Expert Advisory Committee.

➢ Participants will gain knowledge of the benefits of the Peer Support Network, it’s Terms of Reference and how to join the Network.

Tools to support peer support programs for healthcare providers

Laura Mullaly, MPHProgram Manager, Mental Health Advancement Mental Health Commission of Canada

Canadian Best Practices ToolKit

National Standard for Psychological Health and Safety in the Workplace

• Change the culture

• Voluntary

• Non-prescriptive

• Applicable to any organization

• Measure progress

• Continuous improvement

• It’s a journey…

Healthcare Settings

1.5 times more likely to be off work

Over 40% report burnout

Vicarious trauma and compassion fatigue

By Health, For Health Collaborative

Creating a Safe Space Toolkit

Creating a Safe Space Toolkit

• 82 Tools and Resources

• Documents, Videos, Templates & Webpages

• Local, National and International

Toolkit Categories

• Background • Program description

• Program development

• Policy document • Recruitment • Training Resources

• Documentation templates

• Promotional materials

• Evaluation tool

• Testimonials

Example – SickKids

The views represented herein solely represent the views of the Mental Health Commission of Canada.Production of this document is made possible through a financial contribution from Health Canada.

Les opinions exprimées aux présentes sont celles de la Commission de la santé mentale du Canada.La production de ce document a été rendue possible grâce à la contribution financière de Santé Canada.

Thank you!

Additional resources:

https://www.mentalhealthcommission.ca/English/what-we-do/workplace/workplace-healthcare

Laura Mullaly, MPHProgram Manager, Mental Health Advancementlmullaly@mentalhealthcommission.ca

Demonstration of the Best Practices Toolkit for Peer-to-Peer Support Programs in Healthcare

Markirit ArmutluSenior Program ManagerCPSI

Peer-to-Peer Support Toolkit

Creating a Safe Space

Toolkit

Soft launch for demonstrative purposes

https://www.patientsafetyinstitute.ca/safespace

Canadian Expert Advisory Committee for Peer-to-Peer Support Programs in Healthcare

✓Background and Mandate of the CEAC

Canadian Expert Advisory Committee

Request was made in 2018 to CPSI and the MHCC to create a Canadian forum

for the sharing of knowledge / expertise and for the spread and scaling of best

practices for Peer-to-Peer Support Programs.

Mandate:

The CEAC’s mandate is to provide leadership on advancing Peer-to-Peer

support tools and resources and providing a forum for healthcare organizations

to ask questions, get expert advice and share information on effective tools and

resources for Peer Support.

Christine Devine Wellness Specialist Michael Garron Hospital

Kelly McNaughtonProgram Manager,Peer Support and Trauma Response SickKids

Co-Chairs, Canadian Expert Advisory Committee

Expert Advisory Committee: Terms of Reference

Canadian Expert Advisory Committee

For Peer-to-Peer Support Programs in Healthcare

Statement of Purpose:

➢Provide consultation, education, resources and on-going support to healthcare workers.

➢Advise on the Canadian Best Practices Guidelines for Peer-to-Peer Support Programs in Healthcare.

➢Provide guidance and support to the Canadian Peer Support Network.

➢Offer consultation on training and resources utilizing the Canadian Best Practices.

Canadian Expert Advisory Committee

For Peer-to-Peer Support Programs in Healthcare

Goals:

➢ Helping healthcare organizations recognize the importance of peer support programs.

➢ Support a Culture of Patient Safety, through strengthened correlations between provider health and safety and patient safety.

➢ Support the development of safe spaces and processes within healthcare organizations.

➢ Improve healthcare workers joy at work including morale, job satisfaction, feeling supported by their organizations, retention rates and resilience.

Canadian Expert Advisory Committee

For Peer-to-Peer Support Programs in Healthcare

Key Objectives:

➢Provide expert advice to healthcare organizations seeking guidance in their work to establish Peer Support Programs.

➢ Identify, review or address ongoing or emerging Peer Support needs / issues.

➢Regular monitoring and support the Canadian Peer Support Network.

➢ Support and promote the advancement of Peer Support Programs across Canada.

➢Present at Local, Regional, National and International Conference as needed.

Canadian Expert Advisory Committee

For Peer-to-Peer Support Programs in HealthcareName Position Organization Christine Devine Wellness Specialist Michael Garron Hospital (TO., ON)

Kelly McNaughton Program Manager, Peer Support and Trauma Response SickKids (Toronto, ON)

Ted Bober Director Clinical Education Ontario Medical Association

Dr. Trey Coffey Pediatrician – Medical Officer caring Safely SickKids

Nancy CoishEmployee & Family Assistance Program Coordinator, Employee Wellness/ Health and Safety

Central Health, Newfoundland

Gary Deroo Pharmacy Clinical Practice Leader Chatham-Kent Health Alliance

Dr. Adrienne Gaudet Médecin-Conseil PAMQ

Dr. Katrina HurleyInterim Medical Director, Research Director, Division of Paediatric Emergency Medicine

IWK Health Center

Marsha McCall Program Manager, Critical Incident Stress Program BC Emergency Health Services

Lynn Robertson Peer Support Program, Workplace Health & Safety Alberta Health Services

Brenda Roos Occupational CISM Health Canada

Canadian Peer-to-Peer Support Network

Markirit ArmutluSenior Program ManagerCPSI

Background:

➢ Members of the CPSI Canadian Best Practices Guidelines Working

Group identified the need to establish a Canadian web-based

platform for the sharing of information and ongoing guidance.

➢ To address this need, CPSI has established a web-based Peer

Support Network as a forum for healthcare organizations seeking

guidance in the development of their Peer Support Programs.

➢ This Network will be supported jointly by CPSI and the members of

the Canadian Expert Advisory Committee for Peer Support

Programs (CEAC).

Purpose:

To support and promote the advancement of Peer Support

Programs across Canada.

The platform will help identify, review or address ongoing or

emerging Peer Support needs / issues.

Canadian Peer-to-Peer Support Network

Objectives:

The following are the key objectives of the Canadian Peer Support

Network is to:

➢ Provide a platform for the sharing of information between the CEAC

members, as well as between the general Network membership.

➢ Provide a platform to share expert advice to healthcare organizations

and providers seeking guidance in their work to establish Peer Support

Programs, or support to advance their Peer Support Programs.

Canadian Peer-to-Peer Support Network

Function of Network:

The Canadian Peer Support Network is a web-based platform on a

Microsoft 365 Teams site that connects members to the content and

information you need on Peer Support Programs.

Members can use the Network Team site to store and collaborate on files

or to create and manage lists of information.

On the Network Team site home page, members can view conversations,

links to important team files, and see recent site activity in the activity feed.

Canadian Peer-to-Peer Support Network

Membership:

➢ Representation from not-for-profit healthcare organizations who are either in

the process of developing a Peer Support Program or have an established

Peer Support program.

➢ The Network will include members from all Canadian jurisdictions.

➢ International healthcare organizations may join by special request.

Canadian Peer-to-Peer Support Network

Demonstration of the Peer Support Network

Canadian Peer-to-Peer Support Network

Roger SanchezTechnical Solutions Manager

Canadian Peer-to-Peer Support Network

Canadian Peer-to-Peer Support Network

Canadian Peer-to-Peer Support Network

Canadian Peer-to-Peer Support Network

If you need to reset your Microsoft Account password:https://support.microsoft.com/en-us/help/4026971

Log-in using your own Microsoft Account Credentials

Canadian Peer-to-Peer Support Network

Log-in using a one-time passcode

Canadian Peer-to-Peer Support Network

Microsoft Training Centre

https://support.office.com/en-us/office-training-center

• Quick Start Guides• Short Video Training

Microsoft Teams Training

How to join the Peer Support Network?

➢ Email Gpeck@cpsi-icsp.ca

➢ Email PeerSupport@cpsi-icsp.ca

➢ Respond to survey at the end of this webinar.

Canadian Peer-to-Peer Support Network

“Individually we are one

drop; but together we

are an ocean.”

- Ryunosoke Satoro

➢ Influencing Practices

• Evaluation of the effectiveness of Peer Support Programs

• Developing strength and leadership

• The resilience of Peer Supporters

➢ Policy Makers and Standards

• Partners: HSO, CSA Group, MHCC and CMHA

Our Next Steps

Questions

Christopher ThrallCommunications Officer

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