q&a expert answering guidelines - nxt learning · chegg study honor code chegg expert q&a...

Q&AExpertAnsweringGuidelines

WelcometoChegg!WeareexcitedtowelcomeyouasacandidateforourExpertAnsweringnetwork!

BeinganExpertAnswererisagreatprivilege,andyouareresponsibleforworkingdirectlywithourstudentusers.StudentspostquestionseverysingledayonCheggQ&A.Youcanhelpthembyprovidingsolutionswithclearexplanationsandstep-by-stepprocesses.

Ourteamiscommittedtoprovidingthebestqualitysolutionstoourstudentswithyour helpasasubjectmatterexpert.OurInHouseteamkeepsaneyeonthequalityofyouranswers,ensuringthatstudentsreceivethebestanswerspossible.

ThisdeckwillgiveyouinstructionsonhowtoansweronourQ&Aboards.Pleasecontactyourterritorymanagementteamifyouhaveanyquestions.

-TheCheggTeam

CHEGGSTUDYHONORCODE

CheggStudyHonorCodeCheggExpertQ&Ahelpsstudentswiththeirtoughestquestionswhilemaintainingthehigheststandardsinacademicwork.Indoingso,Expertswillnotparticipateinacademicdishonesty.AsExperts,pleaseadheretoourHonorCodeandnotify yourmanagementteamifyouhaveanyfurtherquestions.

• StudentsmaybreakourHonorCodebypostingexamorquizmaterial.Whenthisoccurs,pleasedonotanswerthequestionandskipthequestionas“Abusive/Spam”- “Other”

DoNotAnswerQuestions withtermslike“FinalExam”,“ExaminationsInstitute”,“DivChed”, “ACS”etc. – SkipwithAbusive/Spam reason.Chegg reserves the right to not pay EAs for questions answered with terms like “Final Exam”,“Examinations Institute”, “Div Ched”, “ACS” (and other similar terms that denote a question is froma test or examination—those terms are not exhaustive). Chegg also reserves the right to revoke yourExpert Answering privileges should you answer any questions that break our Honor Code.

CheggStudyHonorCode–MoreExamplesDoNotAnswerQuestionswithterms“ACSExams”– Skipwith“Abusive/Spam”Reason

CheggStudyHonorCode–MoreExamplesDoNotAnswerSuchQuestions–Skipwith“Abusive/Spam”Reason

CheggStudyHonorCode–MoreExamplesDoNotAnswerQuestionswithterms“ExaminationsInstitute”,“DivChed”, “ACS”–Skipwith“Abusive/Spam”Reason

ANSWERINGINSTRUCTIONS

BasicRules• Readquestionscarefully tounderstandwhattheaskerwants• Whenskippingaquestion,followourprotocolsverycarefully• Bethorough- clearlyexplaineachstepofthesolutioninawell-organizedmanner• Highlightkeypoints,importantsteps,andcommonpointsofconfusionwhereverpossible• Usenewlinesandspacingwheneverpossibletoimprovestructureandreadabilityofananswer• TheEnterkeyandSpacebarareyourfriends!

• Usediagrams,tables,charts,andgraphstoillustratesolutions• COPYINGanswers(fullyorpartially)fromothersourcesisABSOLUTELYNOTALLOWED

• Note:youwillseeamessageaboutyourTrialPeriod.PleaseusethistogetaccustomedtotheCheggQ&Aecosystem.• Feelfreetoreachouttoyourcoordinatorsincaseofqueries.• YouranswerswillbereviewedveryfrequentlyduringtheTrialPeriod.UsethefeedbacktoadjustyourAnsweringQualityaccordingly.

• Thismessagewilldisappearonceourinternalreviewteamapprovesconsistentgoodqualityinyourwork.

Homepage:http://www.chegg.com/my/expertqaLogin:yourExpertAnswererlogincredentials

Usefulreminders!

Ourteamkeepsacloseeyeonskipped

questions- especiallytheAbusive/SpamandDifferentSubject

reasons.

Yourstatsarebrokendownbyday,week,andmonth.Theyresetatthe

beginningofeachmonth

Thereare2answeringmethods:1. Typedwithproperformatting• Youransweringpagefeaturesabuiltineditorandmathtypetool• Workdoneinwordprocessorsormathtoolscanbecopy/pastedintoyoureditor

• Screenshotsofworkinothertools,spreadsheets,andsoftwarearefineü Pleasemakesuretotakescreenshotsofanythingexternaltopreserveformatting

2. Handwritten*• *ThisoptionisONLY allowedforthosewithneat,legiblehandwriting• Answersmustbeprinted- nocursive- onblankwhitepaper• Imagesmustbeclear,focused,androtatedproperlyintheanswertoreadlefttoright

• Answersmustbeuploadedasanimageinyoureditor• Issueswithhandwrittenanswersmayputyourexpertprivilegesatrisk

3. Typedandhandwritten• Whenyoudrawdiagramsbyhand,youmaytypetheansweranduploadahand-drawndiagram

• Typedanswersarealwayspreferred

• WithourbuiltinEquationEditororexternalmathtypetools,it’seveneasiertotypeoutdifferenttypesofsymbols

• Studentsprovidegreatfeedbackonclearlytypedoutanswers!

Exampleofagoodtypedanswer

Exampleofagoodhandwrittenanswer• Handwrittenanswersareusefulforsituationswhere:• Youneedtodrawandlabeldiagrams

• Creategraphs• Usemanyequations• Combineequationsanddiagrams

• Makenotations

• However- pleasekeepinmindthatneat,legiblehandwritingandgoodimagequalityiskey

• *Studentswillreportissueswithpoorhandwritingorimagequality

Possibleactions:decidingandansweringpages

• Reviewthequestioncarefully- decidetoskiporanswerthequestiononyourscreen

• Youhave10minutestodecideto:1. Answer– youwillbedirectedtothe

answeringpageandgiven120minutestosubmitasolution. Ifyouexceedthistimelimit,yourquestionwillautomaticallygotoadifferentexpert.

2. Skip&Getnextquestion– selectthemostapplicablereason.

3. Exit– clickingonthisbuttonexitsCheggQ&A.Youcancomebackagainbyusingwww.chegg.com/my/expertqa

• Youhave120minutestosubmityouranswer

• Thecountdownatthetopofthepageshowsyouhowmuchtimeremains

• Onceyouranswerissubmitted,youwillbeshownthenextavailablequestioninyourareaofexpertise

• Ifyourealizethatyouareunabletoanswer,youmayelecttoskiponthispage

Ifyoudecidetoskipanyquestion,youmustselectareason:• Questionisinadifferentsubject- PLEASEbecarefulmovingquestions• Importantnote:CommunicationsisnotanElectricalEngineeringsubject

• Moreinformationneeded- youmustspecifywhatismissingwithdetail• Abusive/Spam- ifthereisspam,solicitation, orotherabuse• Donothavethesubjectknowledgetoanswer

Importantnote:ourteammonitorsskipreasonsandwillpenalizeyouifwefindmisuse.Becauseskippingquestionsdelaysansweringandcanchangequestionrouting,wetaketheseactionsseriously.

Skippingquestions

Ourtexteditor• Forsymbols,equations,andformulas,theEquationEditor isbuiltintotheAnswerwindow

• Toaccessthistool,clickonthefx buttonontheleftoftheBold buttoninthetoolbar

• Youmayalsouseothermathtypetoolstogenerateimagesthatyoucanuploadasascreenshotintoyoursolution

• Step1- Clicktheimageicon.Itwillopenapop-upwindow.

• Step2- Clickthe‘Upload’tabinthepop-up• Step3- Chooseyourfile

• ONLYjpeg,jpg,png,bmp,giffilesareaccepted• Filesizeshould notexceed2MBperfile

• Step4- SendittotheServer• --touploadmultiple images,repeatsteps2-4

• Step5- Afteryouhavefinisheduploadingyourimage(s),clickOKtocompletetheimageupload

Uploadingimages

Importanttipsforanswerswithimages

• Focusedimage– stabilizeandthenclick• ONLYtheanswer– nonotepadpages,margins,backgrounditems• Zoominorcropifnecessary

• VERTICALorientation– rotateandsavebeforeuploading• Clearprintedhandwriting• Properbrightness– ensuresufficientlightingbeforeyouclick• Avoidflashspots• Topviewonly• Singlesidedonly– donotwriteonbothsidesofthepaper• Oneimageperpage– uploadmultipleimagesformultiplepages

Examplesofmajorimageuploadingerrors• Unnecessaryblankspace

• Unprofessionalbackgrounds/surroundings

• Badhandwriting

• Unfocused/blurryphotos

Important:issueswithimageswillresultinmandatedtypedanswers orimmediateremovalofyouransweringprivileges

MISTAKESTOAVOIDThingsToAvoid/Check

Plagiarism• Plagiarismistheactofcopyingsomeoneelse’sworkandrepresentingitasyourowninanyway• Cheggfollowsazerotolerancepolicyagainstplagiarism

DO:• Writeyourcontent/answerinyourownlanguage• Explainyouranswersstepbystep• Supportyouranswerswithexplanationsandexamples

ABSOLUTELYDON’T:• Don’tcopy/paste,screenshot,ortakephotosofanyworkthatisn’tyours• Don’tuseanysearchengine• Don’tpostlinkstoexternalsources• Don’tuseanyimages,graphs,charts,diagramsthatarenotyours• Don’tmakeanyattemptstopassoffworkasyourownbyalteringslightly

CommentingPostAnswerSubmissionSometimesstudentscommentonyouranswersforfurtherclarification.Youcanprovideshortclarificationsinformofcommentstobringmoreclaritytothestudent.

DO’s:• Keepcommentsshortandtothepoint,addressingtheconcern.• Maintaindecorumandberespectfultothestudent,evenifyoudon’tagreewiththecomment.

STRICTDON’Ts:• DONOTsharepersonaldetails. Ifastudentasksforyourpersonaldetails;youmustsharesuchinstanceswithyourcoordinator.

• DONOTpostirrelevantcomments.Thiscanleadtorevocationofyouransweringrights.

• Arguing/conversationsviaseriesofcommentsisaSTRICTNO.Reachouttoyourcoordinatorwithdetailstoaddressanyconcerns.

• DONOTblameorbadmouthastudent. Ifyouhaveanyconcernregardingratings/comments/etc.;reachouttoyourcoordinatorwithdetails.

• Donotsubmitanincompleteanswer• Noguessing- ifyouareunsure,SKIPthequestion• Don’tforgettoexplain!Don’tpostjustasinglevalueorletter• Donotuseslang,abbreviations,orshortenedwords• Absolutelyneverpostcomments,suggestions,orquestionsinplaceofananswer• Don’tforgetanydiagrams/imagesneededforyouranswer• Personalandcompanydetailsareprohibited• DonotrespondtostudentrequestsforpersonalinformationorhelpoutsideofChegg• Donotpostanyansweronaninvalidquestion

***Ifyouarefoundtobeabusingyourexpertansweringprivilegesforanyreason,wereservetherighttodeactivate/closeyouraccountimmediatelyandcloselyreviewallofyourworkforpaymentvalidation.

Actionstostrictlyavoid

Reasonsforimmediateaccountdeactivation• Plagiarism• Savingquestionsusingaplaceholder• Youmaynotsaveyourplaceandcomebacklater• Placeholdersarenotallowed,evenifyoureturntofinishorfixyouranswer• Why?Studentsthinkthepostisspam!Wewillreceiveabusereportsandwewilldeactivateyouraccount

• PostingathirdpartyURLinplaceofananswer- thisisYOURwork

• Postingacommentinsteadofananswer- SKIPthequestion

Importantreminders• Youwillbepaidforeverylegitimate answer• Ourreviewteamwillbemonitoringtheanswerstoensurethattheyareaccurate,correct,andwell-explained• Weareheretohelpstudentslearnandnotjustknowtheanswers!

• Questionscanbeskippedfor:• Questionsinthewrongsubject• Moreinformationneeded• Abusive/spam• DonothavesubjectknowledgetoanswerUnnecessaryskippingisanabuseofyourprivileges!Ourteamiskeepingacloseeyeonthis,sopleasebecarefulanddonotgetrevoked!

• Keepthethingstoavoidalwaysinmind• Ensureimagesareuploadedproperly

QUESTIONTYPES

Multiplechoice• Studentsoftenpostmultiplechoicequestions

• Multiplechoicequestionsdeservefullexplanations

• Ourpurpose istohelpstudentslearn howtosolveproblems–pleaseshowallworkandthesteps/explanationtogettoyourfinalanswer!

Question

Answer

Questionswithmultiplesub-partsMinimumprotocol:• Atleastthefirst4partsmustbeanswered

• Examplequestion:• Mandatory:a,b,c,d• Suggested:e,f• *UNLESSthestudentasksforaspecificsub-parttobeanswered

***Notethatthisisonlytheminimumrequirement.Westronglyencourageyoutosolveallthepartsaskedforwithinreason,whichresultsinthemosthelpfulanswerpossible- andgoodstudentfeedback!

MANDATORY

SUGGESTED

• Sometimes,multiplequestionsarepostedatonce• Mandatory:firstfullquestion• UNLESSastudentasksforaspecificquestiontobeanswered• E.g.“answerquestion#3”or“answerthesecondquestion”

• Pleasepayattentiontotherequestsandanswerappropriately

• Suggested:allquestionswithinreason

Multiplequestionspostedatonce

MANDATORY

SUGGESTED

• Casestudies• Ifthefullcaseisprovided,freetoanswer!• Ifitismissing,providedbyname,orlinkedtoanexternalsource,SKIPIT• YoushouldSKIP suchquestions for‘More information needed’• Comment:‘Casestudymustbeprovided foranswering.’

• Externallinks• Ifastudentpostsaquestionfromanexternalsite,SKIPIT• YoushouldSKIPsuchquestions for‘Abusive/Spam- Other’• Comment:‘Question islinked toexternalsite.’

Othertypesofquestions

EXAMPLESOFEXCELLENCEGreatworkbyourExperts!

Step-by-Stepsolutionsareamust• StudentsrelyonustoreceiveaccuratesolutionsAND tounderstandhowtoarriveatthesolutions.• AsanExpert,itisabsolutelycrucialthatyouexplaintostudents howyouhavearrivedatyourconclusions

Nothelpful.

Helpful!

Exampleofagreatstep-by-stepsolutionPointstonote:

• Introducedproperly• Allvariablesstated,whenapplicable• Allequationsclearlyshown• Everysinglestepclearlyseparated• Calculationsdone&shownthoroughly• Finalanswerwellhighlighted

Accounting

Economics

Finance

ComputerScience

CivilEngineering

MechanicalEngineering

MechanicalEngineering

ElectricalEngineering

StatisticsandProbability

Foranyqueries– pleasewritetoyourManagementTeam