quality cleaning service info@quserve.com tel 600-7873783 (quserve) fax 04-3456789 p o box 12345...

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QuServeQuality Cleaning Service

www.quserve.cominfo@quserve.comTel 600-7873783 (quserve)Fax 04-3456789P O Box 12345 Dubai, UAE

BUSINESS PROPOSAL

July 2010

2

“Business in Turbulent Time”

Derivations

Panic

Downsize

Restructure

CrisisNew Horizon

2008 2009 2010 2011

Confidence

3

New BusinessProfiling

Realization

Resilience

Innovation

Dubai Syndrome

4

Post-Crisis SMEs Initiatives

Types

Discretionary Business Inevitable Business

Budget Wellbeing Urban Utilities

Properties Mgmt Restructuring Mgmt

Low Risk Investments Domestic Utilities

Health-Care Education & Day-Care

Tier-1 Facilities Management

Mass Transportation

Community Wellbeing

Affordability

Convenience

Sympathy

Customer Interests

5

PhaseFour

PhaseThree

PhaseOne

PhaseTwo

Tier-1 FM Service

Biz Breakdown

Housekeeping Service

Cleaning Service

Engineering Maintenance

Hygiene & Pest Control

Office & Public Facilities

Commercial Facilities

Air Ducts & Water Tanks

Exteriors & Hardscape

Typical Threshold Maintenance

Cost Saving Alterations

Pest Control & Waste Mgmt

Maid & House Attendance

6

Tier-1Facilities Management

BusinessPost

Service Care

Value forMoney

Affordable Quality Service

TimelyQuality

Business Framework

Biz Components

On Call At ConvenienceOn Demand

Call Center Operations

Concentrated Cost

Customer Loyalty

StandardsCompliance

Customer Interface & Communications

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Section 1

General Set Up

Marketing

Mobility

Connectivity

We b , H a n d & N e w s F l aye r s

M o b i l e Te a m s 0 f 3 Pa x

C a l l , C o n t r o l & Q u a l i t y C e n t e r

Station Pa p e r l e s s A u d i ta b l e P r o c e s s i n g

Customer D e fi n i ti o n & P r o fi l i n g

Competitors W h o i s W h o & H o w m u c h S h a r e s

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Desk PredictionsCustomer

Profiling

20%

35%20%

25%

Market SharePublic Corporates Commercial Private

35%

25%

20%

15%5%

Target QualityTier-1 Tier-2 Tier-3 Tier-4 Tier-5

25%

40%

20%

15%

Marketing ToolsFlayers e-Mart Ads One-to-one

25%

60%

10% 5%

Service ExpectationsConvenience Cheapest Auditability Attire

9

Marketing

Competitors

10

@.com@Facebook@ Blogger Page@Yellow Pages@Local Pages@Multiple Pages@Single Page

Marketing

E-Channels

11

MobilityConvenienceEfficiency

Mobility

The Mobile Team

12

Booking for the Service

By Phone

By E-Mail

Delivering the Service

Post Service Care

Connectivity

Call Center

Biz SustainabilityBiz Strategy

13

Thanks

Then.. You may now run your numbers and phase out your business start-up and growth…