regional 911 communications center€¦ · 15 operational models: dispatch staffing norcom dispatch...

1

NO

RC

OM

NO

RC

OM

Nor

thea

st K

ing

Cou

nty

Reg

ion

al

Nor

thea

st K

ing

Cou

nty

Reg

ion

al

Com

mu

nic

atio

ns

Cen

ter

Com

mu

nic

atio

ns

Cen

ter

Info

rmat

iona

l Bri

efin

g on

the

Com

plet

ion

Info

rmat

iona

l Bri

efin

g on

the

Com

plet

ion

of th

e B

usin

ess

and

Serv

ices

Pla

nof

the

Bus

ines

s an

d Se

rvic

es P

lan

2

Stu

dy

Par

tici

pan

tsSt

ud

y P

arti

cip

ants

••B

elle

vue

Bel

levu

e

••B

oth

ell

Bot

hel

l

••C

lyd

e H

illC

lyd

e H

ill

••E

asts

ide

Fir

e &

Res

cue

Eas

tsid

e F

ire

& R

escu

e

••Is

saq

uah

Issa

qu

ah

••K

irkl

and

K

irkl

and

••K

ing

and

Kit

tita

s K

ing

and

Kit

tita

s C

oun

ties

Fir

e D

istr

ict

51

Cou

nti

es F

ire

Dis

tric

t 51

••K

ing

Cou

nty

FD

27

Kin

g C

oun

ty F

D 2

7

••M

edin

aM

edin

a

••M

erce

r Is

lan

dM

erce

r Is

lan

d

••N

orth

shor

e F

ire

Nor

thsh

ore

Fir

e

••R

edm

ond

Red

mon

d

••Sh

orel

ine

Fir

eSh

orel

ine

Fir

e

••W

ood

invi

lle F

ire

& L

ife

Woo

din

ville

Fir

e &

Lif

e Sa

fety

Safe

ty

Par

tici

pant

s se

rve

a po

pula

tion

of 5

86,6

35 r

esid

ents

of N

E K

ing

Cou

nty

3

Exi

stin

g D

isp

atch

Ser

vice

Del

iver

yE

xist

ing

Dis

pat

ch S

ervi

ce D

eliv

ery

••F

ire

Dis

pat

ch

Fir

e D

isp

atch

--A

ll F

ire/

Em

erge

ncy

Med

ical

A

ll F

ire/

Em

erge

ncy

Med

ical

Se

rvic

es (

EM

S) a

gen

cies

Serv

ices

(E

MS)

age

nci

esw

ith

in t

he

terr

itor

y w

ith

in t

he

terr

itor

y ar

e d

isp

atch

ed b

y th

e C

ity

of B

elle

vue

are

dis

pat

ched

by

the

Cit

y of

Bel

levu

e d

isp

atch

op

erat

ion

.d

isp

atch

op

erat

ion

.

••P

olic

e D

isp

atch

P

olic

e D

isp

atch

--T

her

e ar

e si

x se

par

ate

Th

ere

are

six

sep

arat

e d

isp

atch

op

erat

ion

s se

rvin

g lo

cal p

olic

e d

isp

atch

op

erat

ion

s se

rvin

g lo

cal p

olic

e ag

enci

es (

Bel

levu

e, K

irkl

and

, Bot

hel

l, ag

enci

es (

Bel

levu

e, K

irkl

and

, Bot

hel

l, Is

saq

uah

, Red

mon

d, K

ing

Cou

nty

Sh

erif

f).

Issa

qu

ah, R

edm

ond

, Kin

g C

oun

ty S

her

iff)

.

4

5

6

7

Goa

ls o

f R

egio

nal

izin

g G

oals

of

Reg

ion

aliz

ing

NE

Kin

g C

oun

ty D

isp

atch

Ser

vice

sN

E K

ing

Cou

nty

Dis

pat

ch S

ervi

ces

••M

ove

from

con

trac

t to

par

tner

ship

M

ove

from

con

trac

t to

par

tner

ship

m

odel

mod

el

••G

reat

er d

ecis

ion

Gre

ater

dec

isio

n-- m

akin

g an

d c

ontr

ol in

m

akin

g an

d c

ontr

ol in

op

erat

ion

s b

y al

l mem

ber

age

nci

es

oper

atio

ns

by

all m

emb

er a

gen

cies

••H

igh

er le

vels

of

serv

ice

Hig

her

leve

ls o

f se

rvic

e

••In

crea

sed

eff

icie

ncy

In

crea

sed

eff

icie

ncy

••P

oten

tial

for

cos

t sa

vin

gsP

oten

tial

for

cos

t sa

vin

gs

8

Lev

el o

f Se

rvic

e E

nh

ance

men

tsL

evel

of

Serv

ice

En

han

cem

ents

••M

ore

rap

id d

isp

atch

ing

of e

mer

gen

cy

Mor

e ra

pid

dis

pat

chin

g of

em

erge

ncy

re

sou

rces

reso

urc

es

••Im

pro

ved

Imp

rove

din

tera

gen

cy c

olla

bor

atio

n,

inte

rage

ncy

col

lab

orat

ion

, co

mm

un

icat

ion

an

d in

tero

per

abili

ty

com

mu

nic

atio

n a

nd

inte

rop

erab

ility

9

Stu

dy

Tea

m S

tru

ctu

re f

or D

evel

opm

ent

Stu

dy

Tea

m S

tru

ctu

re f

or D

evel

opm

ent

of D

raft

Bu

sin

ess

and

Ser

vice

s P

lan

of D

raft

Bu

sin

ess

and

Ser

vice

s P

lan

••St

eeri

ng

Com

mit

tee

Stee

rin

g C

omm

itte

e ––

Rep

rese

nta

tive

s fr

om

Rep

rese

nta

tive

s fr

om

Par

tici

pat

ing

Age

nci

es

Par

tici

pat

ing

Age

nci

es

••W

orki

ng

Com

mit

tees

W

orki

ng

Com

mit

tees

––��

Fin

ance

an

d G

over

nan

ceF

inan

ce a

nd

Gov

ern

ance

��T

ech

nol

ogy,

Fac

iliti

es a

nd

Op

erat

ion

sT

ech

nol

ogy,

Fac

iliti

es a

nd

Op

erat

ion

s��

Pol

ice

Op

erat

ion

sP

olic

e O

per

atio

ns

��F

ire

Op

erat

ion

sF

ire

Op

erat

ion

s��

Hu

man

Res

ourc

esH

um

an R

esou

rces

••C

onsu

ltan

t T

eam

C

onsu

ltan

t T

eam

––A

DC

OM

M E

ngi

nee

rin

g A

DC

OM

M E

ngi

nee

rin

g an

d K

aren

Ree

d C

onsu

ltin

gan

d K

aren

Ree

d C

onsu

ltin

g

10

Bu

sin

ess

and

Ser

vice

s P

lan

: B

usi

nes

s an

d S

ervi

ces

Pla

n:

Maj

or W

ork

Pro

du

cts

Maj

or W

ork

Pro

du

cts

••V

alu

es a

nd

Pri

nci

ple

sV

alu

es a

nd

Pri

nci

ple

s

••G

over

nan

ceG

over

nan

ce

••O

per

atio

nal

Mod

els

Op

erat

ion

al M

odel

s

••F

isca

l Mod

els

Fis

cal M

odel

s

11

Val

ues

an

d P

rin

cip

les

Val

ues

an

d P

rin

cip

les

••T

he

Th

e C

ore

Mis

sion

Cor

e M

issi

onof

th

e of

th

e N

orth

Eas

t Kin

g C

ount

y N

orth

Eas

t Kin

g C

ount

y R

egio

nal C

omm

unic

atio

n C

ente

rR

egio

nal C

omm

unic

atio

n C

ente

r(N

OR

CO

M)

is

(NO

RC

OM

) is

to

pro

vid

e h

igh

qu

alit

y em

erge

ncy

ser

vice

to

pro

vid

e h

igh

qu

alit

y em

erge

ncy

ser

vice

co

mm

un

icat

ion

s to

th

e p

ub

lic f

or e

mer

gen

cy

com

mu

nic

atio

ns

to t

he

pu

blic

for

em

erge

ncy

med

ical

ser

vice

s, f

ire

and

pol

ice.

med

ical

ser

vice

s, f

ire

and

pol

ice.

••T

he

Th

e C

ore

Val

ues

Cor

e V

alu

esin

clu

de:

in

clu

de:

��

Del

iver

exc

elle

nt

serv

ice

Del

iver

exc

elle

nt

serv

ice

��P

rovi

de

good

val

ue

and

cu

stom

er s

ervi

ceP

rovi

de

good

val

ue

and

cu

stom

er s

ervi

ce

��P

arti

cip

ator

y go

vern

ance

Par

tici

pat

ory

gove

rnan

ce

��P

rom

ote

Inte

rage

ncy

col

lab

orat

ion

an

d in

tero

per

abili

tyP

rom

ote

Inte

rage

ncy

col

lab

orat

ion

an

d in

tero

per

abili

ty

��C

onsi

der

th

e fu

ture

Con

sid

er t

he

futu

re

12

NO

RC

OM

Gov

ern

ance

NO

RC

OM

Gov

ern

ance

••A

sep

arat

e le

gal e

nti

ty f

orm

ed a

s a

A s

epar

ate

lega

l en

tity

for

med

as

a n

onp

rofi

t co

rpor

atio

n w

hos

e m

emb

ers

non

pro

fit

corp

orat

ion

wh

ose

mem

ber

s ar

e p

ub

lic e

nti

ties

/ag

enci

es a

nd

ar

e p

ub

lic e

nti

ties

/ag

enci

es a

nd

go

vern

ed b

y a

boa

rd o

n w

hic

h a

ll go

vern

ed b

y a

boa

rd o

n w

hic

h a

ll ““ p

rin

cip

als/

own

ers

pri

nci

pal

s/ow

ner

s ””ar

e re

pre

sen

ted

.ar

e re

pre

sen

ted

.

13

Gov

ern

ing

Boa

rd

Fir

e/E

MS

Serv

ices

Boa

rdP

olic

eSe

rvic

es B

oard

Join

t Se

rvic

es B

oard

14

Op

erat

ion

al M

odel

s:

Op

erat

ion

al M

odel

s:

NO

RC

OM

Ser

vice

sN

OR

CO

M S

ervi

ces

••99 --

11 --1

tele

ph

one

answ

erin

g1

tele

ph

one

answ

erin

g••

Pre

par

atio

n o

f a

com

pu

ter

Pre

par

atio

n o

f a

com

pu

ter --

aid

ed d

isp

atch

rec

ord

of

aid

ed d

isp

atch

rec

ord

of

each

cal

lea

ch c

all

••D

isp

atch

of

Fir

e, E

MS

and

Pol

ice

reso

urc

esD

isp

atch

of

Fir

e, E

MS

and

Pol

ice

reso

urc

es••

Sup

por

t to

Fir

e, E

MS

and

Pol

ice

reso

urc

es d

uri

ng

Sup

por

t to

Fir

e, E

MS

and

Pol

ice

reso

urc

es d

uri

ng

inci

den

ts

inci

den

ts --

trac

kin

g an

d c

oord

inat

ing

info

rmat

ion

tr

acki

ng

and

coo

rdin

atin

g in

form

atio

n

flow

an

d r

esou

rces

to

assi

st r

esp

ond

ers

flow

an

d r

esou

rces

to

assi

st r

esp

ond

ers

••P

olic

e an

d F

ire/

EM

S fi

eld

an

d r

ecor

ds

tech

nol

ogy

Pol

ice

and

Fir

e/E

MS

fiel

d a

nd

rec

ord

s te

chn

olog

y••

Dev

elop

men

t an

d m

ain

ten

ance

of

a F

ire/

EM

S D

evel

opm

ent

and

mai

nte

nan

ce o

f a

Fir

e/E

MS

reco

rds

man

agem

ent

syst

emre

cord

s m

anag

emen

t sy

stem

15

Op

erat

ion

al M

odel

s:

Op

erat

ion

al M

odel

s:

Dis

pat

ch S

taff

ing

Dis

pat

ch S

taff

ing

NO

RC

OM

Dis

pat

ch S

taff

ing

Mod

el

N

OR

CO

M

Pro

pos

ed S

taff

C

onfi

gura

tion

Exi

stin

g St

aff

Con

figu

rati

on

Cal

ltak

ers

4 4.

5 F

ire

Dis

pat

cher

s 3

3 P

olic

e D

isp

atch

ers

2 3

Sup

ervi

sors

1

2

NO

TE

: N

OR

CO

M s

taff

ing

mod

el r

epre

sent

s on

e of

sev

eral

pos

sibl

e co

nfig

urat

ions

and

the

num

bers

abo

ve r

epre

sent

the

num

ber

of s

tati

ons

that

w

ould

be

oper

ated

on

aver

age.

A s

ingl

e di

spat

cher

pos

itio

n at

NO

RC

OM

re

quir

es 5

.89

peop

le to

pro

vide

24

hour

cov

erag

e ea

ch d

ay.

16

NO

RC

OM

Tot

al S

taff

ing

NO

RC

OM

Tot

al S

taff

ing

Con

figu

rati

on

Con

figu

rati

on --

Dis

pat

chD

isp

atch

NO

RC

OM

:N

OR

CO

M:

29 C

all R

ecei

vers

29 C

all R

ecei

vers

22 F

ire

Dis

pat

cher

s22

Fir

e D

isp

atch

ers

15 P

olic

e D

isp

atch

ers

15 P

olic

e D

isp

atch

ers

7 O

per

atio

ns

Sup

ervi

sors

7 O

per

atio

ns

Sup

ervi

sors

TO

TA

L D

isp

atch

FT

ET

OT

AL

Dis

pat

ch F

TE

’’ s: 7

3s:

73

17

Cu

rren

t St

affi

ng

Con

figu

rati

onC

urr

ent

Staf

fin

g C

onfi

gura

tion

--B

elle

vue

and

Kir

klan

d D

isp

atch

Bel

levu

e an

d K

irkl

and

Dis

pat

ch

Bel

levu

e46

.5 C

all R

ecei

vers

/D

isp

atch

ers/

Su

per

viso

rs

Kir

klan

d18

Cal

l Rec

eive

rs/

Dis

pat

cher

s/Su

per

viso

rs

Tot

al C

urr

ent

Dis

pat

ch F

TE

’s: 6

4.5

Tot

al N

OR

CO

M D

isp

atch

FT

ET

otal

NO

RC

OM

Dis

pat

ch F

TE

’’ s: 7

3s:

73

18

Op

erat

ion

al M

odel

s:O

per

atio

nal

Mod

els:

Ad

min

istr

atio

n S

taff

ing

Fu

nct

ion

sA

dm

inis

trat

ion

Sta

ffin

g F

un

ctio

ns

••E

xec.

Dir

ecto

rE

xec.

Dir

ecto

r

••A

sst.

Dir

ecto

rA

sst.

Dir

ecto

r

••F

inan

ceF

inan

ce

••T

ech

nol

ogy

Tec

hn

olog

y

TO

TA

L: 1

5 F

TE

TO

TA

L: 1

5 F

TE

’’ ss

••H

um

an R

esou

rces

Hu

man

Res

ourc

es

••T

rain

ing

Tra

inin

g

••R

ecor

ds

Rec

ord

s

••A

dm

in. S

up

por

tA

dm

in. S

up

por

t

19

Em

plo

yee

and

Lab

or R

elat

ion

s E

mp

loye

e an

d L

abor

Rel

atio

ns

Pol

icy

Stat

emen

tP

olic

y St

atem

ent

••A

gen

cy E

mp

loye

es s

hal

l be

trea

ted

wit

h

Age

ncy

Em

plo

yees

sh

all b

e tr

eate

d w

ith

re

spec

t an

d e

mp

ower

ed t

o co

ntr

ibu

te t

o th

e re

spec

t an

d e

mp

ower

ed t

o co

ntr

ibu

te t

o th

e su

cces

s of

th

e A

gen

cy.

succ

ess

of t

he

Age

ncy

.

••P

arti

cip

ants

in N

OR

CO

M a

re c

omm

itte

d t

o P

arti

cip

ants

in N

OR

CO

M a

re c

omm

itte

d t

o op

en c

omm

un

icat

ion

s th

rou

gh t

he

tran

siti

on

open

com

mu

nic

atio

ns

thro

ugh

th

e tr

ansi

tion

p

erio

dp

erio

d

••R

eten

tion

of

Cu

rren

t E

mp

loye

es is

Cri

tica

l R

eten

tion

of

Cu

rren

t E

mp

loye

es is

Cri

tica

l to

Qu

alit

y Se

rvic

e D

eliv

ery

to Q

ual

ity

Serv

ice

Del

iver

y

20

Em

plo

yee

and

Lab

or R

elat

ion

s E

mp

loye

e an

d L

abor

Rel

atio

ns

Pol

icy

Stat

emen

tP

olic

y St

atem

ent

••It

is in

ten

ded

th

at e

mp

loye

es in

goo

d

It is

inte

nd

ed t

hat

em

plo

yees

in g

ood

st

and

ing

at t

he

dat

e of

st

and

ing

at t

he

dat

e of

NO

RC

OM

NO

RC

OM

’’ ssfi

rst

firs

t so

licit

atio

n o

f ap

plic

atio

ns

for

dis

pat

cher

s so

licit

atio

n o

f ap

plic

atio

ns

for

dis

pat

cher

s sh

all b

e gu

aran

teed

em

plo

ymen

t at

sh

all b

e gu

aran

teed

em

plo

ymen

t at

N

OR

CO

MN

OR

CO

M

••A

ll m

and

ator

y su

bje

cts

of b

arga

inin

g w

ill b

e A

ll m

and

ator

y su

bje

cts

of b

arga

inin

g w

ill b

e n

egot

iate

d w

ith

un

ion

rep

rese

nta

tive

sn

egot

iate

d w

ith

un

ion

rep

rese

nta

tive

s

21

Op

erat

ion

al M

odel

s:O

per

atio

nal

Mod

els:

Pro

pos

ed I

nit

ial L

ocat

ion

P

rop

osed

In

itia

l Loc

atio

n --

Bel

levu

e C

ity

Hal

lB

elle

vue

Cit

y H

all

••M

eets

req

uir

ed s

itin

g cr

iter

iaM

eets

req

uir

ed s

itin

g cr

iter

ia

••R

ead

y to

Rea

dy

tooc

cup

y an

d f

un

ctio

n in

th

e n

ear

occu

py

and

fu

nct

ion

in t

he

nea

r --te

rm (

sub

ject

to

leas

e ag

reem

ent)

term

(su

bje

ct t

o le

ase

agre

emen

t)

••C

apac

ity

to s

erve

exi

stin

g p

arti

cip

ants

for

C

apac

ity

to s

erve

exi

stin

g p

arti

cip

ants

for

at

leas

t 10

yea

rs w

ith

exp

ansi

on p

oten

tial

at le

ast

10 y

ears

wit

h e

xpan

sion

pot

enti

al

••L

ong

Lon

g-- t

erm

loca

tion

: not

yet

det

erm

ined

term

loca

tion

: not

yet

det

erm

ined

22

Fis

cal M

odel

s:F

isca

l Mod

els:

Use

r F

ee S

tru

ctu

reU

ser

Fee

Str

uct

ure

Pri

nci

pal

’s D

ebt

Ob

ligat

ion

s

Tot

al O

per

atin

g C

osts

TO

TA

L N

OR

CO

M B

UD

GE

T C

OST

SO

per

atin

g, R

eser

ves

and

Cap

ital

50%

of

all c

osts

al

loca

ted

to

Pol

ice

Cos

t P

ool

50%

of

all c

osts

al

loca

ted

to

Fir

e C

ost

Poo

l

Allo

cati

on o

f co

sts

bas

ed o

n p

roje

ctio

ns

of in

itia

l par

tici

pat

ing

agen

cies

, cal

l vo

lum

e an

d c

osts

. T

his

allo

cati

on is

su

bje

ct t

o ch

ange

by

the

Gov

ern

ing

Boa

rd.

23

Cos

t Sh

ift

Cos

t Sh

ift

Cu

rren

t C

urr

ent

Dis

pat

ch

Dis

pat

ch

Con

trac

tsC

ontr

acts

Bel

levu

e an

d K

irkl

and

cov

er t

he

Bel

levu

e an

d K

irkl

and

cov

er t

he

bas

e co

st o

f op

erat

ing

a ce

nte

r,

bas

e co

st o

f op

erat

ing

a ce

nte

r,

con

trac

t cu

stom

ers

pay

th

e m

argi

nal

co

ntr

act

cust

omer

s p

ay t

he

mar

gin

al

cost

s of

res

ourc

es n

eed

ed t

o se

rve

cost

s of

res

ourc

es n

eed

ed t

o se

rve

them

.th

em.

NO

RC

OM

NO

RC

OM

All

agen

cies

bec

ome

par

tner

s in

th

e A

ll ag

enci

es b

ecom

e p

artn

ers

in t

he

Reg

ion

al D

isp

atch

Cen

ter

and

pay

R

egio

nal

Dis

pat

ch C

ente

r an

d p

ay

thei

r sh

are

(mea

sure

d b

y ca

ll th

eir

shar

e (m

easu

red

by

call

volu

me)

of

the

full

cost

s of

th

e vo

lum

e) o

f th

e fu

ll co

sts

of t

he

cen

ter,

wh

ich

res

ult

s in

a c

ost

shif

t ce

nte

r, w

hic

h r

esu

lts

in a

cos

t sh

ift

to m

ost

cust

omer

s.

to m

ost

cust

omer

s.

24

NO

RC

OM

Fis

cal S

trat

egy

NO

RC

OM

Fis

cal S

trat

egy

Con

cep

ts t

o A

dd

ress

Cos

t Sh

ift

Con

cep

ts t

o A

dd

ress

Cos

t Sh

ift

••A

ggre

ssiv

ely

pu

rsu

ing

gran

ts f

or s

tart

Agg

ress

ivel

y p

urs

uin

g gr

ants

for

sta

rt-- u

p a

nd

u

p a

nd

tr

ansi

tion

al c

osts

tr

ansi

tion

al c

osts

(suc

cess

ful i

n se

curi

ng g

rant

for

(suc

cess

ful i

n se

curi

ng g

rant

for

tech

nolo

gy s

tudy

in 2

006/

2007

tech

nolo

gy s

tudy

in 2

006/

2007

).).

••P

has

ing

in t

he

cost

sh

ift

over

a p

erio

d o

f ye

ars

Ph

asin

g in

th

e co

st s

hif

t ov

er a

per

iod

of

year

s(d

iscu

ssed

7(d

iscu

ssed

7-- 1

0).

10).

Th

is is

su

bje

ct t

o n

egot

iati

on w

ith

T

his

is s

ub

ject

to

neg

otia

tion

wit

h

Bel

levu

e.B

elle

vue.

••N

egot

iati

ng

favo

rab

le t

erm

s w

ith

Bel

levu

e fo

r N

egot

iati

ng

favo

rab

le t

erm

s w

ith

Bel

levu

e fo

r fa

cilit

ies

and

eq

uip

men

tfa

cilit

ies

and

eq

uip

men

t

••R

edu

cin

g re

tain

ed c

osts

of

agen

cies

th

at

Red

uci

ng

reta

ined

cos

ts o

f ag

enci

es t

hat

cu

rren

tly

oper

ate

an in

dep

end

ent

dis

pat

ch c

ente

rcu

rren

tly

oper

ate

an in

dep

end

ent

dis

pat

ch c

ente

r

25

••E

xten

din

g C

urr

ent

Dis

pat

ch C

ontr

acts

Ext

end

ing

Cu

rren

t D

isp

atch

Con

trac

ts

••T

ech

nol

ogy

Stu

dy

Tec

hn

olog

y St

ud

y

••L

abor

Iss

ues

L

abor

Iss

ues

••F

inal

Go/

No

Go

Dec

isio

n in

200

7 F

inal

Go/

No

Go

Dec

isio

n in

200

7

••P

roje

cted

Sta

rtP

roje

cted

Sta

rt-- U

p in

200

9U

p in

200

9

Nex

t St

eps

for

NO

RC

OM

Nex

t St

eps

for

NO

RC

OM