remote conferencing and collaboration: vscene - jisc digital festival 2015

VsceneRemote conferencing and collaborationTim BoundyApplication developmentJisc

Why this is so difficult?

Why this is worth it?

How we can help?

It was either this or Cher….

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» 1995 to 2014

» Used by education, research, administration, content providers

» Snapshot on 30 July 2014…

› 8,151 videoconferencing systems

› 9,866 users

› 1,112 organisations

› ~50,000 conferences per year

The Janet Videoconference Service (JVCS)

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» address updated customer requirements

» consider new use models

» respond to feedback

» avoid a single point of failure

» reduce costs (£1.6 million p.a. to run)

We needed to:

Change was required

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» Operational model

» Financial model

» Support arrangements

» Technical solution

An opportunity to review:

Change was required

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Why this is so difficult?

Why this is worth it?

How we can help?

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Telepresence options: Cloud videoconferencing interop services

Just make it work...

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Do I …

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All these concepts influence:

join / call / connect / dial / book / schedule / launch / just wait…

expectations service design

“What happens when I click Start”? “I don’t understand what’s going on”.

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» A1: “No. Please stop asking that”

Q: “Can’t we just have one system that works with everything”?

“What happens when I click Start”?

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» A2: “I’ll do my best”

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Who

What Where

When

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Who

What Where

When

Person to person vs

Video system calls video system

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Who

What Where

When

Person to person vs

Video system calls video system

Shared physical rooms

vsPersonal endpoints

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Who

What Where

When

Person to person vs

Video system calls video system

Shared physical rooms

vsPersonal endpoints

On demand vs

Scheduled (booked) events

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Who

What Where

When

Person to person vs

Video system calls video system

Shared physical rooms

vsPersonal endpoints

On demand vs

Scheduled (booked) events

Semi-permanent virtual room

vsTemporarily brought

together

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Why this is so difficult?

Why this is worth it?

How we can help?

» In 2012* VC saved the UK Higher Education sector:

› £66 million costs

› 10.25k tonnes net of emitted CO2

» For the nine universities studied in detail, savings were between £152k and £1.6million pa

» Each meeting replaced by a VC saved an average of £175

*SusteIT initiative: “Financial and Greenhouse Gas Impacts of Conferencing and Virtual Meetings in UK Universities” core.kmi.open.ac.uk/display/18440789

Why this is worth it..?

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Boring!

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Tiring!

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» People and conversations, not systems and connections

» Self-service through an intuitive interface, anyone can do this

» Interoperate to create an open community, not a closed ecosystem

A paradigm shift

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» More browser-based desktop client use, less reliance on expensive dedicated suites

» More focus on immediate conferences (but still support scheduled meetings, e.g. for teaching)

» New features like personal virtual meeting rooms and more streaming options

» An international platform…

A paradigm shift

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» Launch/schedule a conference

» Manage a live conference

» Use a meeting room

Video tutorials:

Look and feel

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» Education and research

› centrally funded for schools, colleges, universities, research

» Public services

› reduced rate for public sector bodies

» Commercial

› for providers of education content, services, or collaborations

» International education and research

› GDP-based calculation for other NRENs

Tariff structure

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» Uses the same calculation as the GÉANT Cost Sharing Model to generate a starting price, then negotiation

» Bolt on options available:

› MCU integration

› User migration

› Interface language translation

› Branding

» ‘Super Organisations’ allow NRENs to organise and manage their own customers

» Charge vs. usage reviewed annually to ensure value for money

Vscene for HEAnet

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Hours of service Target availability

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» The service is available 24 hours a day, 7 days a week, all year

Support and fault management

» The help line is staffed from:

› 8am to 9pm (GMT) Mon to Fri

› 8am to 5pm (GMT) Saturday(excluding Christmas day, Boxing day, New Year's day and Good Friday)

» Videoconferencing service and booking service: 99%

» Gatekeeper hierarchy and gatekeeper service: 99.5%

» Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.

Service Levels

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» be the best integrated video comms platform available

» be tailored to the needs of education and research, and responsive to customer feedback

» enhance teaching and learning, support research and facilitate collaboration

» allows you to communicate easily with whoever you need to, whenever you want to, and wherever you are

We want Vscene to:

Aspirations

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» Live demonstrations on the Vscene stand – come and have a go!

» Get a reminder of the event –have your photo taken in the Vscene camper van

Visit the Vscene stand

flickr.com/photos/11496967@N07/

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Find out more…

Contact…

Tim BoundyApplications and video development team manager

tim.boundy@jisc.ac.uk

vscene.jisc.ac.uk

Videoconference etiquette

How to look like a pro on VC

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The blackhead spotter

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Peepo…..

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Who needs a body when you can VC

Got to go… Gotham needs me

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Gnome conferencing

In the first two minutes work out how the conference situation effects your ability to communicate.

» Is there a delay – can I just talk?

» Do I need to mute / unmute?

» Think about the view that everyone else has of you

Tell someone if there is a problem – don’t be too timid, but also don’t ruin a meeting with your own issues.

Use a headset for a desktop client (feedback can be caused by another site)

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Format Environment Numbers Tools

Small Meeting Videoconference 2 to 10 VsceneSkypeEtc…

Workshop / larger meeting / multiple comms

Collaborative environment

5 to 20 ish VisimeetAdobe ConnectEtc…

Event or Presentation to more than 20

Live or pre-recorded stream

20 to 1000s Live stream

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Find out more…

Contact…

Tim Boundy

Applications and video development team manager

tim.boundy@jisc.ac.ukvscene.jisc.ac.uk

Picture of schedule/launch page

Outline

Outline

Picture of schedule/launch page

Outline

Picture of schedule/launch page

Outline

Meeting Room Picture

Outline

Meeting Room Picture