removing negative reputation
Post on 10-May-2015
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Removing Negative Reputation
Many people want to know more about reputation bad.
Are you one of them?
If so, you might find the following article helpful in your search for
information.
We hope you find some useful pointers.
No one likes to see a bad review about his or her business on the
Internet, especially if it comes from a disgruntled employee or a
competitor who is trying to ruin your reputation.
Bad reviews can be devastating.
Forty seven percent of potential customers who read a bad review
will go onto the next business listing without giving yours a second
glance.
Here's the dirty little secret reviewers won't tell you.
The vast majority of bad reviews are from people who are upset, angry or
disappointed with your service.
Their reason for providing a bad review has very little to do with the
product or service they purchased, it almost always has to do with how
you made them feel.
Problem is, the reviewer who took the time to leave a bad review is
already angry, and it's going to be harder to change their mind now
than it would have been at the time when the problem occurred.
But fortunately, all is not lost.
If you have a bad review that you want removed from Google, here
are five solutions that will either win back a dissatisfied customer or push spam reviews to the back of the line.
Solution 1
The only person who can edit or remove a review on your Google
Map account is the person who put it there.
If you know who they are, you can try to persuade them to change it or
remove it.
But, here's the trick.
You must be willing to apologize for your mistake and make things right
with the person who posted the bad review.
And the only way you're going to do that is to listen to their concern,
apologize where appropriate and offer a solution.
If you handle yourself properly, you'll be surprised at how easy it
can be to get a bad review removed.
If you don't handle yourself properly, you're going to make
matters worse.
Before you initiate contact, put yourself in the mindset of a problem
solver.
You're goal is to make the reviewer feel better about you and your
company without making them feel bad about posting their review.
Here's what you need to do.
1.Contact the person who posted the review and tell them that you
saw their review on Google and that you want to find out what happened
and make things right.
2.Listen to their complaint until they're finished talking.
3.Paraphrase what they said and apologize for what went wrong.
4.Let them know how much you appreciate them bringing their
concern to your attention and ask for their suggestion on what you can
do make things right.
5.Follow through on their suggestion before you move onto
step six.
6.Ask them if they would be willing to edit or remove their review.
Solution 2
Google will only show five or six reviews on the first page of your
Local Business Listing.
If you can generate five or six positive reviews, it will move the bad review to the second or third
page.
Most people will not look that far into your listing before making a
decision.
But, and this is a big "BUT," if you ask for too many positive reviews too quickly, Google will push your
business listing down in their rankings.
When Google sees lots of reviews in a short period of time, it triggers a
spam reaction.
Spread your positive reviews out over a couple of days or a couple of
weeks.
Be patient.
Solution 3
Is the review inappropriate according to Google?
Read their rules and regulations about reviews and see if this review
violates their rules.
If it does, you can click the "Flag as inappropriate" button.
If it does violate Google's rules, they will remove it.
This takes time, so be patient and be persistent.
Solution 4
Under each review, Google asks, "Is This Review Helpful (Yes / No)."
Google will not remove the review if enough people say, "No," but if 10
out of 10 people indicate the review was not helpful, many of your
readers will discount the review and basically ignore it.
Ask your customers and friends to rate poor reviews as not helpful.
Solution 5
Google does not allow you to offer a management response, but many
review sites do.
For example, if you get a bad review on Insiderpages or TripAdvisor, you have an opportunity to respond to
the review directly.
But let me warn you, there are three approaches you can take when
responding to a bad review and only one works.
You can respond in anger.
You can respond by making an excuse.
You can respond with an apology and a solution.
Unfortunately, the management response on another review site will
not show up on Google, but it will show up directly under the bad review on the site where it was
posted.
The very best way to handle bad reviews is to insure that unhappy customers never get to the point where they post their opinions on
Google.
If you provide exceptional service, poor reviews should never become
an issue.
Reputation bad is such a complex subject that there are so many
different ways to look at it.
If there are any other areas you are not sure about, please have a look
at some of the other articles on our website - we do a lot of research to make sure we present our readers with everything there is to know.
Please leave us a comment if there are more aspects of reputation bad you would like us to cover, and, be
sure to come back.
We update our information on a regular basis.
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