research libraries uk conference 2017 presentation

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Role of Research Libraries in a technological future

Masud KhokharHead of Digital Innovation and Research ServicesThe Library, Lancaster Universitymasud.khokhar@lancaster.ac.uk@mkhokhar

Bridging the skills gap

Technology and LeadershipKey challenges

Digital disruption and academia: Are we ready for uberversities in 10 years? *

* Prof. Linda Kristjanson - VC Swinburne University - Article available here - 2015 ** Ryan Craig and Allison Williams - Article available here - 2015

Data, Technology, and the Great Unbundling of Higher Education **

Is the technology hype real?

Gartner Hype Cycle - 2010

Gesture Recognition Cloud Computing

Microblogging Ebook readers

3D Flat panel TVs and displays

Wireless charging

Media tablet

Private cloud computing

3D Printing

Social Analytics

Augmented Reality

Biometric authentication methods

Location aware applications

Virtual assistants

Mobile application stores

lABOUT OUR COMPANY

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0.9 ZettabytesContent is king

Research or Academic Leadership

2010

5.2 billion internet connected devices

lABOUT OUR COMPANY

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17 ZettabytesContext is kingdom

2017

28.4 billion internet connected devices

Research with Digital Leadership

lABOUT OUR COMPANY

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180 ZettabytesCognitive load reduction & context brokering

Digital Leadership*

2025

80 -100 billion internet connected devices

* but not on its own

Gartner Hype Cycle - 2016

Context brokering Affective Computing

Data broker PaaS Commercial UAVs

Quantum computing

Gesture control devices

Conversational User Interfaces

Personal Analytics

IoT platforms

Smart workspaces

Natural Language Question Answering

Virtual Personal Assistants

Connected Home

Smart Data Discovery

Blockchain

Cognitive Expert Advisors

@mkhokhar 10

NMC Horizon Report - 2017 HE Edition

@mkhokhar 11

How does technology change our approach towards research support and enablement?

@mkhokhar 12

The Library towards 2020

We will work with the research community and other partners to create collaborative research environments, build effective training programmes and provide developmental opportunities. We will establish our Special Collections as a key Library strength.

@mkhokhar 13

Tackling the challenges (1/2)

Invest in Digital LeadersDigital Futures paper

Hybrid of Macro and Micro Elements

Through Creativity, Innovation, Entrepreneurship and Partnership

Research/Data Scientists, Data Visualisation Experts

Embed Behaviour Driven Service ImprovementAnalytics infrastructure of LibraryIntelligent Library project

Investment in Cognitive load reduction, personalisation and context brokering technologies

CONTEXTC

AB

C

APPROACH

CONSISTENT

BEHAVIOUR

@mkhokhar 14

Tackling the challenges (2/2)

Interoperability and service experience is key

Embed in procurement processes

Natural Language conversationsTDM, LoD, Machine/Deep Learning

Data visualisationsPersonalisation

Mixed RealitySemantometrics

Embed Library in Research Questions and Processes* Digital Humanities* Digital Health

Benchmark services, analyse data, change analytics into intelligenceCSAT scores for service improvements

MEASUREE

EE

M

ECOSYSTEM

EXPERIMENT

EMBED

Bridging the gap between Libraries and IT

@mkhokhar

AC

B

I

16

From Analytics to IntelligenceThe Data to Information journey for smart decisions

Analytics Context

BehavioursIntelligence

@mkhokhar 17

Our Library Infrastructure

60 150 400 10

Virtual Machines

Virtual CPUs

GB Memory

TB Storage

Infrastructure as Code, Terraform, Kubernetis, Docker, VMWare

@mkhokhar 18

Digital initiatives

S

Study space occupancy

J

Library Journeys

M

Mixed Reality

T

Natural Language Touch points

G

Gesture Control

M

Mood aware spaces

P

Personalisation

U

UDCs and Digital Humanities

@mkhokhar 19

New areas to invest in

DS1 DS2 DS3 DS4 DS5 DS6 DS7

3104 822

Dataset downloads at Lancaster University

@mkhokhar 20

Data Visualisations

Bridging the gap of Digital Skills

@mkhokhar 22

Survey results (1/3)

How confident are you that you have the skills that would be relevant to the needs of research libraries in 2025?

Very Confident

14%

Moderately Confident

63%

Not confident

19%

I am worried

4%

@mkhokhar 23

Survey results (2/3)

How confident are you to be able to cope with technological changes that would be coming our way by 2025?

Very Confident

24%

Moderately Confident

62%

Not confident

11%

I am worried

3%

@mkhokhar 24

Survey results (3/3)

In your own view, do you think that you can learn new technologies quickly?

No

1%

Yes

61%

Sometimes

38%

@mkhokhar 25

Digital Skills Development

Digital Leadership 01

02

03

04

Confidence Building

Digital Skills and Code Clubs

Micro-Learning

“There is no turning back from digital in HE. The digital demand is real, and HE

institutions must start making the grade or risk irrelevance in the digital era.” *

* Mike Byrne - Managing Director - Accenture - September 2016 - Available here

The question is not of an if but of when!

Thank you for listening. Questions?

Masud KhokharHead of Digital Innovation and Research ServicesThe Library, Lancaster Universitymasud.khokhar@lancaster.ac.uk@mkhokhar

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