resilience: riding the waves of change. transforming from gutenberg to google

July 2013

Resilience: Riding the Waves of Change

rmiller@tagconulting.org 214-498-3055

The Facts

• Average life span of an S&P 500 company– 1938 – 60 years– 2012 – 15 years

• 20 out of the last 30 largest insurance catastrophes in the last 60 years have occurred since 2001.

• Digital Natives and Immigrants– 2013 – 65% of the workplace – Digital Immigrants– 2018 – 75% of the workplace – Digital Natives

5 Key Points for Today

• The Decoder Key to Being a Futurist• Gutenberg Hangover

– Industrial Model is Still Here– Command and Control– Built-in Disengagement

• Digital Natives and Digital Immigrants• Power to the Edge – Network Warfare• The Workplace Revolution – Re-Engagement

When the primary means of storing and

distributing information changes…

the whole world changes.

2008

2018

Command – Will

Control – Aligning Responsibility with Authority

Old• Management• Proximity• Hierarchy• Specialization• Command/Control

New• Communication Platform• Distributed Network• Pods• Situational Awareness• Mission Intent – Self

Synchronization

39

An individual’s social network affects their performance

A communication relationship

An individual

Knowledge workers with

large social networks tend to perform better than those with small personal networks.

• Access to information• Can get things done

Knowledge workers who span boundaries tend to perform better.

• Access to different information• New information → new ideas• Gives them power

This link is more valuable than this one

yet takes the same time to maintain

&

A team’s social network can predict performance

Knowledge worker teams with

“denser” social networks do better

Team performance ≠ ∑ individual performance

40

A

B

C

D

E

Survey Tool

People are shown a list of who works in their area and asked to indicate how often they talked face to face with each individual.

“D” group in a traditional environment…

42

AnalystFormulator

Arranged by disciplineBut lots of team building and GPM goalsResult: Dense but siloed network = Low Innovation

Office: Large team

Before iSpace

After iSpace

purpose• We believe design matters and plays a key role creating the context for

engagement. It has the transforming power to address many of the chronic challenges leaders currently face.

values• We value challenging the status quo, embracing positive outliers and

coming together as a diverse coalition willing to tackle tough questions.

mission• Our mission is to focus that belief to tackle the chronic challenge of high

employee disengagement and the incredible waste of space. The two are linked.

Black Swans

Game Changers

Framework of a Narrative

4th Place – Connect/Teach/Do

Outliers

Are the Seas of Today

rmiller@tagconulting.org 214-498-3055