rubber, meet road
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© 2016 Information Services Group, Inc. All Rights Reserved.
© 2016 Information Services Group, Inc. All Rights Reserved.
Continuous transition for a complex world
Rubber, meet road.
© 2016 Information Services Group, Inc. All Rights Reserved 33
A conversation between us all Garland Mitchell, Director, Technology, Southwest Airlines Linda Beamon, Monsanto Michael Carter, Vice President, Strategic Sales Engagements,
Atos Todd Dreger, Partner, Chief Marketing and Strategy Officer, ISG Ian Watt, Director, Global Transition Practice Lead, ISG
© 2016 Information Services Group, Inc. All Rights Reserved 44
“Lift and shift” is history.
© 2016 Information Services Group, Inc. All Rights Reserved 55
Transition is from anyone, to anyone.
Existing suppliers New suppliers Multiple business units Cloud providers Insourcing providers Outsourcing providers Re-sourcing providersEveryone is pitching, and everyone is catching.
There are always more than two players.
© 2016 Information Services Group, Inc. All Rights Reserved 66
Transition is your foundation for ongoing success— or failure.
© 2016 Information Services Group, Inc. All Rights Reserved 77
Transitions are in trouble more often.
Does our traditional transition approach work for digital / cloud transitions?
Are our client and service provider teams less experienced?
Are troubles trending up and related to service provider capability—or client issues managing complexity?
© 2016 Information Services Group, Inc. All Rights Reserved 88
Is it always the client slowing things down?
“If only the client did more—or any—Organizational Change Management …”
“If only the service provider could onboard people faster …”
“If only …”
Provider-only issues
28%
Client and provider
issues72%
Who slows down transitions?
© 2016 Information Services Group, Inc. All Rights Reserved 99
Transition: survey outcomes
Completed with the same scope as the
contract antici-pated?
Yes No
Completed as orig-inally scheduled in
the contract?
Yes No
Completed?
Yes No
© 2016 Information Services Group, Inc. All Rights Reserved 1010
How were clients impacted?
Required more than one Change Order dur-
ing transition?
Required the client to extend staff retention
plans?
Required the client to hire 3rd parties to fill
gaps?
-3
7
17
27
37
47
21 1912
© 2016 Information Services Group, Inc. All Rights Reserved 1111
How clients impacted timely transitions
-327
1217222732374247
17 14 1410.5
5
© 2016 Information Services Group, Inc. All Rights Reserved 1212
How providers impacted timely transitions
-37
17273747
18.5 17 15 12
© 2016 Information Services Group, Inc. All Rights Reserved 1313
What about provider value adds?
-3122742
16 15
© 2016 Information Services Group, Inc. All Rights Reserved 1414
Hypotheses:What do you think?
1. Transition is a continuous process.2. Risks inherent in multiple-to-multiple
transitions are not always managed.3. Transitions need more transparency on
both sides of the aisle.4. Service integration and management
has never been more important.5. A good transition is measured by
frictionless execution + good service delivery.
© 2016 Information Services Group, Inc. All Rights Reserved.
Continuous transition for a complex world
Rubber, meet road.
www.isg-one.com
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