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StevenFinch905MinturnLane,AustinTexas78748 | (512)364-3356 | etsman2005@yahoo.com
Objective· Agoal-driven,hardworkerwithdemonstratedcharacteristicsininterpersonalcommunication,timemanagement,and
self-motivation.Strengthsinclude:diligenceandpatience,provenleadershipskills,andambition.Seekingadvancementopportunityinapositiontobetterdemonstratemyabilitiesandpromotecompanygrowth.
ExperienceCLIENT SERVICE MANAGER | WHELAN SECURITY | APRIL 2015 TO PRESENT
· Manage10plusSecurityClientContractsthroughouttheAustinarea
· CreateandimplementPostOrdersasitpertainstotheClientAccount
· Train,developandcounselnew/currentSecurityOfficers,includingdisciplinaryactionplans
· ServeastheadministratorforWhelanView,Inforadpaging,andSSMCameraprograms
· Handleschedulingandpayrollforover50Officers
· Maintaindirectcommunicationwithmultiplebusinesspartners,developingprofessionalrelationships
· ProvideweeklytrainingtopicsforOfficerdevelopment
· ManageaSecurityDispatchCenter(SDC)foralloftheCityofAustinWaterUtilitySites
· Obtainandmaintainemployeeloginsandbadgingforsiteaccess
· FEMACertifiedinProfessionalDevelopmentandEmergencyManagement
ACCOUNT MANAGER | WHELAN SECURITY | FEBRUARY 2014 - APRIL 2015
· StrategicAccountManagerforSamsungAustinSemiconductor
· Handledschedulingandpayrollforover100Officersonsite
· TrainednewhiresinorientationfortheSamsungPlant
· ConductedinterviewsfortheFloorOperationsandDispatch
· Directedcontactwiththecustomer,maintainingprofessionalrelationship
· ProvidedweeklytrainingtopicsinWhelanView(ReportingSoftware)
· MaintainedPatrolVehiclesonsite
SITE SUPERVISOR | WHELAN SECURITY | JUNE 2012 – FEBRUARY 2014
· ExperienceasControlRoomOfficer:responsibleformonitoringcamerasensuringnounauthorizedpersonnelenteredrestrictedareas,answeredalarmsfromBuildingAutomated(BAS)andKastleSystemwhilenotifyingengineers
· PromotedtoBuildingNightRover,November2012:responsibleforpatrollingperimeterofbuildinganddesignatedfloors,attendingtoFireDepartmentresponseformedical/fireemergencies,preparingincidentandotherappropriatereports
· PromotedtoSiteSupervisor,January2013:responsiblefor18securityofficersandtheircorrectiveanddevelopmentalactions,conductingpostinspections,administeringtestsonsiteknowledge,attendingtoFireDepartmentresponseformedical/fireemergencies,preparingincidentandotherappropriatereports,trainingnewemployees,dailycommunicationwithDirectorofSecurity
· ImplementedanEmployeeSatisfactionSurveytoexamineandgaugeemployeemorale
· PersonallyrequestedtoleadsecuritydetailforBOMA(BuildingOwners&ManagersAssociation)Convention
· AwardedEmployeeoftheMonthOctober2012asControlRoomOfficer
· AwardedEmployeeoftheMonthOctober2013asSiteSupervisor
PACKAGE HANDLER | UNITED PARCEL SERVICE | APRIL 2009 – JUNE 2012
· Unloadedandsortingofcustomerproductshipments
· Liftedandloweredupto75lbs.for5+hours
· FormermemberofTeamstersLocal687
TERRITORY ACCOUNT MANAGER | GUARDIAN PROTECTION | AUGUST 2008 – APRIL 2009
· Acquiredself-generatedleadsasthetopTerritoryAccountManager
· Soldacontinuingannualamountovertherequiredquota
· Awardedaleadsalesposition:responsiblefor2understudies
· Responsibleforholdingteammeetingstoreportweeklyactivities
· Maintainedcommunicationforover10differentcommunitiesintheAustinMetroArea
· Providedassistancetocustomersonaregularbasis
CENTER SUPERVISOR | EXTEND-A-CARE FOR KIDS | SEPTEMBER 2005 – AUGUST 2008
· Managedandcoordinatedschedulesforallsiteemployees
· ReceivedtwoCenterSupervisorAwardsthefirstyearasaSupervisor
· Responsiblefor40childrenatthecenter
· MaintainedaRedCrossFirstAidandCPRCertification
· Managedanappropriateinventoryforallprojectsatthecenter
CORPORAL INFANTRYMAN | UNITED STATES ARMY | AUGUST 2001 – AUGUST 2005
· AwardedtheCombatInfantryBadge
· AttendedNTCDesertTraininginCalifornia
· AttendedPLDC(PersonalLeadershipDevelopmentCourse)andmadetheCommandant’sList
· EarnedtheExpertInfantryBadge
· DeployedwiththeLeadTaskForcetoIraqin2004
· ServedinIraqiCities:Baghdad,TajiFallujah,andBabil
· Participatedinover200raidsservingasaSquadLeader
· ProvidedasSecurityDetailfortheBattalionCommander
· ServedasbothDriverandGunnerforthe120MMMortarsystemwithequallyhighproficiency
· ExpertInfantryskillscontributedtothecaptureofmultipletargets
· Supervisedasquadofmeninlowerrank
· Awardsinclude:GoodConduct,ArmyAchievement,andArmyAccommodation
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