sajith paleri nss resource person kasaragod welcome effective communication

Sajith paleriNSS Resource personkasaragod

WelcomeEffective

communication

The new global and diverse workplace requires excellent

communication skill

• For good or ill, your conversation is your advertisement. Every time you open your mouth you let men look into your mind. Do they see it well clothed, neat, businesswise? (Bruce Barton).

Why…….

• ASSOCIATION• SHARE FEELINGS,THOUGHTS• CONTROL OVER A SITUATION• UNDERSATAND EACH OTHER• BETTER RELATIONS

Hearing

Seeing

Smell

Touch

Taste

Communication is a Series of Experiences of

COMMUNICATION

Passing of message from one person to another

Transmission of meaning

Communication

is the art of expressing and exchanging ideas, feelings and thoughts through gestures, speech or writing

Communication :Effectiveness

•Study by ILO Among “Common Man” (Average)•Ears = 20%•Eyes = 30 %

Communication :Effectiveness

Study by ILO

•Ear + Eyes = 50%•E+E+ Discussion = 70%•E+E+D+ Application = 90%

sender Receiver

Feedback

COMMUNICATION PROCESS

WHOM

WHERE WHEN

WHAT

WHY

HOW

COMMUNICATION

INTRA-

PERSONAL

INTER-

PERSONAL

INTERPERSONAL

WRITTEN

ORAL

BODY LANGUAGE

TYPES OF COMMUNICATION

VERBAL

IS SENDING AND RECEIVING MESSAGE THROUGH WRITTEN OR SPOKEN WORDS

NON VERBAL

IS THE TRANSMISSION OF MEANING FROM ONE PERSON TO ANOTHER THROUGH MEANS OR SYMBOLS OTHER THAN WORDS

TOTAL COMMUNICATION PROCESS

Reading16%

Writing9% Speaking

30%

Listening45%

DISCUSS BUT NOT ARGUE

Discuss but don’t argue

Argument

Throw heat

Comes from ego and

closed mindExchange of ignorance

Expression of temperTries to

prove who is right

Discussion

Light

Open mind

Knowledge

Logic

What is

CONSIDER THE FRAME OF REFERENCE OF

YOUR LISTENER

ACTIVELY ATTEND TO THE VERBAL MESSAGE

BE SPECIFIC AND

CONCRETE

AVOID LOADED WORDS

KEEP IT

SHORT &

SIMPLE

Can you raed this? Olny 55 plepoe out of 100 can.

I cdnuolt blveiee that I cluod aulaclty uesdnatnrd what I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it dseno't mtaetr in what oerdr the ltteres in a word are, the olny iproamtnt tihng is that the frsit and last ltteer be in the rghit pclae. The rset can be a taotl mses and you can still raed it whotuit a pboerlm.

This is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the word as a wlohe. Azanmig huh? Yaeh and I awlyas tghuhot slpeling was ipmorantt!

M-A-C- B-A-T-HM-A-C- T-A-V-I-S-HM-A-C- D-O-N-L-DM-A-C- G-R-A-T-H

M-A-C- H-I-N-E-R-Y

Cherry/Jacob Ch 17: Communication 26

Nonverbal Communication

• Confirm or deny the spoken word– Facial expression– Eye contact– Posture and body movement

• Indirect messages– Dressing style– Lifestyle– Material possessions

NON-VERBAL COMMUNICATION

• Facial expression• Gestures• Body Posture• Orientation• Eye contact

•Body contact• Proximity• Appearance• Non-verbal aspects of- speech•Non-verbal aspects of-

writing

TYPES OF BODY LANGUAGERemember that you are dealing with “PEOPLE”

• (P)OSTURES & GESTURES– How do you use hand gestures?

• (E)YE CONTACT– How’s your “Lighthouse”?

• (O)RIENTATION– How do you position yourself?

• (P)RESENTATION– How do you deliver your message?

• (L)OOKS– Are your looks, appearance, dress important?

• (E)PRESSIONS OF EMOTION– Are you using facial expressions to express emotion?

Improve your body language

• Keep appropriate distance• Touch only when appropriate• Take care of your appearance• Beware- people may give false cues• Maintain eye contact• Smile genuinely

Barriers to Effective Communication

Barriers to effective

communication

Language NoiseTime

DistractionsOther people

emotionsToo many questions

Distance

Discomfort with the topic

Disability

Lack of interest

The Captain’s note to the Chief Officer

“Early tomorrow morning there will be a total Solar eclipse at 09.00 hours. This is something that cannot be seen everyday; so let the crew line up in their best clothes on deck in order that they may see it. To mark this rare phenomenon, I will myself explain it to them. If it is raining, we will unfortunately not be able to see it clearly. In that case, the crew would gather in the mess room.”

The Chief Officer’s note to the First Officer

“On Captain’s orders, there will be a total solar eclipse early tomorrow at 09.00 hours. If it is unfortunately raining, we will not be able to see it clearly from the deck in our best clothes. In that case the sun’s disappearance will be fully observed in the mess room. This is something which does not happen everyday.”

The First officer’s note to the Second Officer

“On Captain’s orders, we shall fully observe in our best clothes that the sun disappears in the mess room at 09.00 hours. Unfortunately, the Captain will tell us if it is going to rain. This is something which does not happen everyday.”

The Second officer’s note to the Boson

“If it is raining in the mess room early tomorrow which unfortunately is something that does not happen everyday, the Captain, in his best clothes will disappear at 09.00 hours.”

The Second officer’s note to the Boson

“If it is raining in the mess room early tomorrow which unfortunately is something that does not happen everyday, the Captain, in his best clothes will disappear at 09.00 hours.”

The Boson's note the Crew

“Early tomorrow at 09.00 hours the Captain will disappear. Unfortunately this does not happen everyday.”

The Art of Listening

• “If we were supposed to talk more than listen, we would have been given two mouths and one ear.”

• Mark Twain

HINTS OF EFFECTIVE LISTENING

TEN COMMANDMENTS OF LISTENING

• Stop talking• Put the talker at ease• Show him that you want to listen• Remove distraction• Empathize with him

TEN COMMANDMENTS OF LISTENING

• Be patient• Hold your temper• Go easy on arguments and criticism• Ask questions• Stop talking

SOFTENSMILE

OPEN POSTURE

FORWARD LEAN

TOUCH

EYE CONTACTNOD

MAKE US ATTRACTIVE

CHANGE YOUR MOOD

IT IS CONTAGEOUS

RELIEVES STRESS

BOOSTS YOUR IMMUNE SYSTEM

LOWER YOUR BLOOD PREASSURE

RELASES PAINKILLERS AND SEROTONIN

LIFTS THE FACE AND MAKES YOU LOOKS YOUNGER

MAKE YOU SEEMS SUCCESSFUL

HELP YOU STAY POSITIVE.

TEN REASONS TO SMILE

Sunitha Ranjan, RGNIYDEmail:sunita.ranjan2008@gmail.com