sajith paleri nss resource person kasaragod welcome effective communication
TRANSCRIPT
Sajith paleriNSS Resource personkasaragod
WelcomeEffective
communication
The new global and diverse workplace requires excellent
communication skill
• For good or ill, your conversation is your advertisement. Every time you open your mouth you let men look into your mind. Do they see it well clothed, neat, businesswise? (Bruce Barton).
Why…….
• ASSOCIATION• SHARE FEELINGS,THOUGHTS• CONTROL OVER A SITUATION• UNDERSATAND EACH OTHER• BETTER RELATIONS
Hearing
Seeing
Smell
Touch
Taste
Communication is a Series of Experiences of
COMMUNICATION
Passing of message from one person to another
Transmission of meaning
Communication
is the art of expressing and exchanging ideas, feelings and thoughts through gestures, speech or writing
Communication :Effectiveness
•Study by ILO Among “Common Man” (Average)•Ears = 20%•Eyes = 30 %
Communication :Effectiveness
Study by ILO
•Ear + Eyes = 50%•E+E+ Discussion = 70%•E+E+D+ Application = 90%
sender Receiver
Feedback
COMMUNICATION PROCESS
WHOM
WHERE WHEN
WHAT
WHY
HOW
COMMUNICATION
INTRA-
PERSONAL
INTER-
PERSONAL
INTERPERSONAL
WRITTEN
ORAL
BODY LANGUAGE
TYPES OF COMMUNICATION
VERBAL
IS SENDING AND RECEIVING MESSAGE THROUGH WRITTEN OR SPOKEN WORDS
NON VERBAL
IS THE TRANSMISSION OF MEANING FROM ONE PERSON TO ANOTHER THROUGH MEANS OR SYMBOLS OTHER THAN WORDS
TOTAL COMMUNICATION PROCESS
Reading16%
Writing9% Speaking
30%
Listening45%
DISCUSS BUT NOT ARGUE
Discuss but don’t argue
Argument
Throw heat
Comes from ego and
closed mindExchange of ignorance
Expression of temperTries to
prove who is right
Discussion
Light
Open mind
Knowledge
Logic
What is
CONSIDER THE FRAME OF REFERENCE OF
YOUR LISTENER
ACTIVELY ATTEND TO THE VERBAL MESSAGE
BE SPECIFIC AND
CONCRETE
AVOID LOADED WORDS
KEEP IT
SHORT &
SIMPLE
Can you raed this? Olny 55 plepoe out of 100 can.
I cdnuolt blveiee that I cluod aulaclty uesdnatnrd what I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it dseno't mtaetr in what oerdr the ltteres in a word are, the olny iproamtnt tihng is that the frsit and last ltteer be in the rghit pclae. The rset can be a taotl mses and you can still raed it whotuit a pboerlm.
This is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the word as a wlohe. Azanmig huh? Yaeh and I awlyas tghuhot slpeling was ipmorantt!
M-A-C- B-A-T-HM-A-C- T-A-V-I-S-HM-A-C- D-O-N-L-DM-A-C- G-R-A-T-H
M-A-C- H-I-N-E-R-Y
Cherry/Jacob Ch 17: Communication 26
Nonverbal Communication
• Confirm or deny the spoken word– Facial expression– Eye contact– Posture and body movement
• Indirect messages– Dressing style– Lifestyle– Material possessions
NON-VERBAL COMMUNICATION
• Facial expression• Gestures• Body Posture• Orientation• Eye contact
•Body contact• Proximity• Appearance• Non-verbal aspects of- speech•Non-verbal aspects of-
writing
TYPES OF BODY LANGUAGERemember that you are dealing with “PEOPLE”
• (P)OSTURES & GESTURES– How do you use hand gestures?
• (E)YE CONTACT– How’s your “Lighthouse”?
• (O)RIENTATION– How do you position yourself?
• (P)RESENTATION– How do you deliver your message?
• (L)OOKS– Are your looks, appearance, dress important?
• (E)PRESSIONS OF EMOTION– Are you using facial expressions to express emotion?
Improve your body language
• Keep appropriate distance• Touch only when appropriate• Take care of your appearance• Beware- people may give false cues• Maintain eye contact• Smile genuinely
Barriers to Effective Communication
Barriers to effective
communication
Language NoiseTime
DistractionsOther people
emotionsToo many questions
Distance
Discomfort with the topic
Disability
Lack of interest
The Captain’s note to the Chief Officer
“Early tomorrow morning there will be a total Solar eclipse at 09.00 hours. This is something that cannot be seen everyday; so let the crew line up in their best clothes on deck in order that they may see it. To mark this rare phenomenon, I will myself explain it to them. If it is raining, we will unfortunately not be able to see it clearly. In that case, the crew would gather in the mess room.”
The Chief Officer’s note to the First Officer
“On Captain’s orders, there will be a total solar eclipse early tomorrow at 09.00 hours. If it is unfortunately raining, we will not be able to see it clearly from the deck in our best clothes. In that case the sun’s disappearance will be fully observed in the mess room. This is something which does not happen everyday.”
The First officer’s note to the Second Officer
“On Captain’s orders, we shall fully observe in our best clothes that the sun disappears in the mess room at 09.00 hours. Unfortunately, the Captain will tell us if it is going to rain. This is something which does not happen everyday.”
The Second officer’s note to the Boson
“If it is raining in the mess room early tomorrow which unfortunately is something that does not happen everyday, the Captain, in his best clothes will disappear at 09.00 hours.”
The Second officer’s note to the Boson
“If it is raining in the mess room early tomorrow which unfortunately is something that does not happen everyday, the Captain, in his best clothes will disappear at 09.00 hours.”
The Boson's note the Crew
“Early tomorrow at 09.00 hours the Captain will disappear. Unfortunately this does not happen everyday.”
The Art of Listening
• “If we were supposed to talk more than listen, we would have been given two mouths and one ear.”
• Mark Twain
HINTS OF EFFECTIVE LISTENING
TEN COMMANDMENTS OF LISTENING
• Stop talking• Put the talker at ease• Show him that you want to listen• Remove distraction• Empathize with him
TEN COMMANDMENTS OF LISTENING
• Be patient• Hold your temper• Go easy on arguments and criticism• Ask questions• Stop talking
SOFTENSMILE
OPEN POSTURE
FORWARD LEAN
TOUCH
EYE CONTACTNOD
MAKE US ATTRACTIVE
CHANGE YOUR MOOD
IT IS CONTAGEOUS
RELIEVES STRESS
BOOSTS YOUR IMMUNE SYSTEM
LOWER YOUR BLOOD PREASSURE
RELASES PAINKILLERS AND SEROTONIN
LIFTS THE FACE AND MAKES YOU LOOKS YOUNGER
MAKE YOU SEEMS SUCCESSFUL
HELP YOU STAY POSITIVE.
TEN REASONS TO SMILE
Sunitha Ranjan, RGNIYDEmail:[email protected]