sally hancox gentoo green support/ne resources/sallyhan… · the context • government targets of...

‘Greening your Organisation’

Sally Hancox

Gentoo Green

Gentoo

• VisionTo improve the art of living beyond our imagination

• MissionWe generate wealth by improving the lives of our customers and re-invest it through passionate people to create a climate for personal and collective opportunity

• ValuesBelieve nothing is impossibleRe-imagine the futureCultivate a learning curiosityLive authentic relationshipsGive us all you've got

Taking the plunge

The Context

• Government targets of 80% reduction in

CO2 by 2050.

• Renewable energy production target of

15% by 2020

• Domestic housing in England account for

around 27% of the UK’s total CO2

emissions.

What aspects of the business

• Existing

• New Build

• Customers

• Staff

• Business Operations

• Began in 2008

• Researched key property types

• 139 properties chosen

- Matched property types, people and monies

- Restrictions caused by location, size, space, financial feasibility.

• Calculated the savings we expected to see using RdSAP

.

Existing

• It is important to choose the right measures.

• The products must be people friendly.

• Not all residents may benefit.

• Installers need customer service skills.

Existing

• Energy use monitored for 12 months.

• Compared to calculations undertaken before measures were installed

- How much money and CO2 customers saved.

• Challenges we encountered:

- Changes in customer behaviour

- Difficult to judge prior usage

Existing

Energy Consumption- Gas and Electricity

Existing

Cost Savings

Existing

Carbon Reductions

Existing

Retrofit Reality• SAP does not reflect our customers.

- Variety of reasons.• Some customers think of finances over environment.• Customers can understand: Savings in £’s as opposed

to EPC, SAP etc.

Existing

• Choice of increased comfort over savings.• Definite heating benefits, both fiscal and non. • Also helps safeguard Gentoo assets.

Existing

PAYS

• Pay As You Save.

- 72 Properties, including Solar PV.

• Additional charges to cover installation of energy efficiency measures.

• Outweighed by levels of savings in energy bills.

This tests the ‘willingness to pay’ principle.

Existing

PAYS – Customers quotes

‘We would recommend the scheme to anyone as the work was over within a few days causing minimum amount of disturbance and the

end rewards were exactly what we wanted.’

“The house is lovely and warm, they were a great set of lads working

on the site – no complaints!”

“The house has seemed a lot warmer since the measures were fitted. I am happy about the lack of noise outside through the double

glazing.”

Existing

Existing

TSB

New Build

3 4 5 6

Racecourse Estate, Houghton

New Build

Passivhaus

Customers

(Eco teams)

Customers

Customers

Staff

Staff

Staff

Business Operations

Business Operations

Business Operations

Business Operations

Business Operations

Business Operations

Business Operations

The Future

The Future

‘Greening your Organisation’

Sally.hancox@gentoogreen.com

0191 5255000

‘Greening your Organisation’

Sally.hancox@gentoogreen.com

0191 5255000

‘Greening your Organisation’

Sally.hancox@gentoogreen.com

0191 5255000