sally hancox gentoo green support/ne resources/sallyhan… · the context • government targets of...
TRANSCRIPT
‘Greening your Organisation’
Sally Hancox
Gentoo Green
Gentoo
• VisionTo improve the art of living beyond our imagination
• MissionWe generate wealth by improving the lives of our customers and re-invest it through passionate people to create a climate for personal and collective opportunity
• ValuesBelieve nothing is impossibleRe-imagine the futureCultivate a learning curiosityLive authentic relationshipsGive us all you've got
Taking the plunge
The Context
• Government targets of 80% reduction in
CO2 by 2050.
• Renewable energy production target of
15% by 2020
• Domestic housing in England account for
around 27% of the UK’s total CO2
emissions.
What aspects of the business
• Existing
• New Build
• Customers
• Staff
• Business Operations
• Began in 2008
• Researched key property types
• 139 properties chosen
- Matched property types, people and monies
- Restrictions caused by location, size, space, financial feasibility.
• Calculated the savings we expected to see using RdSAP
.
Existing
• It is important to choose the right measures.
• The products must be people friendly.
• Not all residents may benefit.
• Installers need customer service skills.
Existing
• Energy use monitored for 12 months.
• Compared to calculations undertaken before measures were installed
- How much money and CO2 customers saved.
• Challenges we encountered:
- Changes in customer behaviour
- Difficult to judge prior usage
Existing
Energy Consumption- Gas and Electricity
Existing
Cost Savings
Existing
Carbon Reductions
Existing
Retrofit Reality• SAP does not reflect our customers.
- Variety of reasons.• Some customers think of finances over environment.• Customers can understand: Savings in £’s as opposed
to EPC, SAP etc.
Existing
• Choice of increased comfort over savings.• Definite heating benefits, both fiscal and non. • Also helps safeguard Gentoo assets.
Existing
PAYS
• Pay As You Save.
- 72 Properties, including Solar PV.
• Additional charges to cover installation of energy efficiency measures.
• Outweighed by levels of savings in energy bills.
This tests the ‘willingness to pay’ principle.
Existing
PAYS – Customers quotes
‘We would recommend the scheme to anyone as the work was over within a few days causing minimum amount of disturbance and the
end rewards were exactly what we wanted.’
“The house is lovely and warm, they were a great set of lads working
on the site – no complaints!”
“The house has seemed a lot warmer since the measures were fitted. I am happy about the lack of noise outside through the double
glazing.”
Existing
Existing
TSB
New Build
3 4 5 6
Racecourse Estate, Houghton
New Build
Passivhaus
Customers
(Eco teams)
Customers
Customers
Staff
Staff
Staff
Business Operations
Business Operations
Business Operations
Business Operations
Business Operations
Business Operations
Business Operations
The Future
The Future
