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‘Greening your Organisation’
Sally Hancox
Gentoo Green
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Gentoo
• VisionTo improve the art of living beyond our imagination
• MissionWe generate wealth by improving the lives of our customers and re-invest it through passionate people to create a climate for personal and collective opportunity
• ValuesBelieve nothing is impossibleRe-imagine the futureCultivate a learning curiosityLive authentic relationshipsGive us all you've got
Taking the plunge
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The Context
• Government targets of 80% reduction in
CO2 by 2050.
• Renewable energy production target of
15% by 2020
• Domestic housing in England account for
around 27% of the UK’s total CO2
emissions.
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What aspects of the business
• Existing
• New Build
• Customers
• Staff
• Business Operations
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• Began in 2008
• Researched key property types
• 139 properties chosen
- Matched property types, people and monies
- Restrictions caused by location, size, space, financial feasibility.
• Calculated the savings we expected to see using RdSAP
.
Existing
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• It is important to choose the right measures.
• The products must be people friendly.
• Not all residents may benefit.
• Installers need customer service skills.
Existing
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• Energy use monitored for 12 months.
• Compared to calculations undertaken before measures were installed
- How much money and CO2 customers saved.
• Challenges we encountered:
- Changes in customer behaviour
- Difficult to judge prior usage
Existing
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Energy Consumption- Gas and Electricity
Existing
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Cost Savings
Existing
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Carbon Reductions
Existing
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Retrofit Reality• SAP does not reflect our customers.
- Variety of reasons.• Some customers think of finances over environment.• Customers can understand: Savings in £’s as opposed
to EPC, SAP etc.
Existing
• Choice of increased comfort over savings.• Definite heating benefits, both fiscal and non. • Also helps safeguard Gentoo assets.
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Existing
PAYS
• Pay As You Save.
- 72 Properties, including Solar PV.
• Additional charges to cover installation of energy efficiency measures.
• Outweighed by levels of savings in energy bills.
This tests the ‘willingness to pay’ principle.
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Existing
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PAYS – Customers quotes
‘We would recommend the scheme to anyone as the work was over within a few days causing minimum amount of disturbance and the
end rewards were exactly what we wanted.’
“The house is lovely and warm, they were a great set of lads working
on the site – no complaints!”
“The house has seemed a lot warmer since the measures were fitted. I am happy about the lack of noise outside through the double
glazing.”
Existing
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Existing
TSB
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New Build
3 4 5 6
Racecourse Estate, Houghton
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New Build
Passivhaus
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Customers
(Eco teams)
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Customers
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Customers
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Staff
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Staff
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Staff
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Business Operations
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Business Operations
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Business Operations
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Business Operations
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Business Operations
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Business Operations
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Business Operations
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The Future
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The Future