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© 2011 SAP AG. All rights reserved. 1 Customer
SAP IT Infrastructure Management
© 2011 SAP AG. All rights reserved. 2 Customer
Legal Disclaimer
This presentation is not subject to your license agreement or any other agreement with SAP.
SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at
any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including
but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or
non-infringement. SAP assumes no responsibility for errors or omissions in this document,
except if such damages were caused by SAP intentionally or grossly negligent.
© 2011 SAP AG. All rights reserved. 3 Customer
Agenda
Business Challenges
Solution – SAP IT Infrastructure Management
Key Features
Integration
Integration benefits use cases
Summary
© 2011 SAP AG. All rights reserved. 4 Customer
Challenges in managing heterogeneous IT environments
• Determine the value that IT contributes
to the business
• No ability to match IT service cost with
infrastructure and business processes
• No visibility to business impact – lose
money by the minute
• Aligning the IT with strategic business
priorities
• Measure how costs can be saved
through Outsourcing or Cloud offers
• Too many tools in use for IT management
• Too many departments have a say and do
not cooperate
• Problem resolution for IT errors takes too
long and is too costly
• Missing link between service request,
change management and business impact
• Analyze how changes will increase the
value of IT
• High cost for tracking infrastructure
changes, documentation of changes
CIO IT Ops Manager
© 2011 SAP AG. All rights reserved. 5 Customer
Our Solution – SAP IT Infrastructure Management
• Understand the business requirements
and match them against the landscape
• Align the business demands with the IT
costs to show the value
• Reduce the effort and cost by over
spanning disciplines in IT management
• Secure the revenue stream from
business processes through fast error
detection and resolution and reduced
downtimes
• SAP IT Infrastructure Management is the
first step to the concept of ERP for IT
• Optimize the level of overview of the IT
landscape
• Define and monitor KPIs for IT performance in
alignment with the business
• Reduce the cost for managing and monitoring
by reducing the number of tools required
• Reduced complexity through easy
visualization reduces the time for error
resolutions
• Automatic documentation of changes and
infrastructure incidents means less time and
cost to analyze the IT problems
CIO IT Ops Manager
© 2011 SAP AG. All rights reserved. 6 Customer
Expanding the Value of SAP Enterprise Support
With SAP IT Infrastructure Management
Business Process &
Application Management
IT Infrastructure
Management
SAP non SAP
SAP Enterprise Support customers can extend Application Lifecycle Management
seamlessly with IT infrastructure management.
Ap
plicati
on
Lif
ecycle
Man
ag
em
en
t
SAP Solution Manager 7.0
SAP Solution Manager 7.1
+ SAP IT Infrastructure Management
SAP Solution Manager 7.1
© 2011 SAP AG. All rights reserved. 7 Customer
Value Proposition
Simplify complex infrastructures and focus on matching the demand
• Intelligent and automatic discovery to detect dependencies
• Graphical representation of actual infrastructure
Concise cost projections in improvement projects for technical infrastructure
• Ensure optimal decision path for each demand
Faster value generation from IT to business
• Quickly deploy new landscape components without risks
• Re-assign resources to business-critical and value-adding tasks
Ensure business continuity through precise business impact analysis
SAP Solution Manager enables holistic application lifecycle management and
configuration management powered by SAP IT Infrastructure Management.
© 2011 SAP AG. All rights reserved. 8 Customer
Different Layers of IT Solutions
Solutions
Business Processes
Business Process Steps
End-Users & Technical Scenarios
Products & Product Instances
Interfaces & Jobs
Applications & Systems
Databases & Operating Systems
Physical & Virtual Hosts
Printers
Disks & Storage
Network devices Infrastructure
Applications
Business
Processes
ABAP J2EE
© 2011 SAP AG. All rights reserved. 9 Customer
Configuration Management with SAP Solution Manager
Infrastructure
Applications
Business
Processes
ABAP J2EE
SAP delivers templates in the Business
Process Repository, customers maintain
business processes in Solution Directory
Systems are registered in System
Landscape Directory and synced to
Landscape Management Database, where
customers can use SAP delivered
templates or deep model applications
own applications
Infrastructure components are auto-
discovered by SAP IT Infrastructure
Management CMDB and automatically
linked to systems in Landscape
Management Database
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
© 2011 SAP AG. All rights reserved. 10 Customer
Closing the gap between Enterprise Architects and
Infrastructure Operations
Infrastructure
Applications
Business
Processes
ABAP J2EE
Infr
astr
ucutr
e
Opera
tions
Ente
rpris
e A
rchite
ct
Enterprise Architects model business
processed with BPM tools (like ARIS,
Solution Manager,…)
Modeling on business process level
CMDB’s provide auto discovery of
infrastructure with inventory management
and network management
Modeling at infrastructure level for CMDB
?
How to close the gap between
infrastructure and enterprise architects?
Configuration Management with SAP Solution
Manager provides single source of truth
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,
either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP IT Infrastructure Management
A unique offering for SAP Enterprise Support customers
© 2011 SAP AG. All rights reserved. 12 Customer
What is the Product/Solution?
SAP IT Infrastructure Management consists of functional areas:
Infrastructure Discovery and Management
Printers, routers, switches, PCs
Dependencies and topologies in the network
Real-time information on infrastructure components and their status
CMDB
Asset- and inventory data
Database for configuration items, relations and dependencies
Normalized data for faster integration and evaluation
Integration to SAP Solution Manager
Direct access of data from SAP Solution Manager
Incident, problem, change linked to infrastructure information
Enhanced monitoring information inside SAP Solution Manager
© 2011 SAP AG. All rights reserved. 13 Customer
Nodes Normalization Objects
Best in class auto discovery of infrastructure components
Operating Systems
Active Components
IP Phone, …
Description
Name
Operation Status
Type
…
© 2011 SAP AG. All rights reserved. 14 Customer
Real-time Access to all your Devices
Device Model Package for all common Devices
Consistent look & feel and intuitive handling via graphical display
Support of all standard and proprietary Management Information Bases
Support of the most important management protocols (SNMP, CIM, WMI/WBEM)
Development of new Device Model Packages at a standard rate
© 2011 SAP AG. All rights reserved. 15 Customer
Easier Network Management and Planning
Topology Overview
Visual Assisted Analysis
Overview of distributed
Networks
System Network Status
© 2011 SAP AG. All rights reserved. 16 Customer
Manage your Network Configuration with Provisioning
Network Device Provisioning
Distribute changes to all your active
network devices
Collect configuration of all your active
network devices
Compare configuration history with
current configuration
© 2011 SAP AG. All rights reserved. 17 Customer
What is the Product/Solution?
IT infrastructure
Asset inventory
Dependency
mapping
Discovery Provisioning Network & System
Monitoring
SA
P S
olu
tio
n
Ma
na
ge
r in
teg
ratio
n
Dashboards
SA
P S
olu
tio
n M
an
ag
er
Rep
ort
s
CMDB
Seamless integration
© 2011 SAP AG. All rights reserved. 19 Customer
SAP Solution Manager
Central IT Management Application for System Landscapes
Change Management for Software and System Changes
IT Service Management for incidents and problems
System Monitoring for system availablity
Process monitoring for business continuity
…
Managing the SAP Landscape in a single solution…what about the rest?
© 2011 SAP AG. All rights reserved. 20 Customer
Creating the 360°view on IT in SAP Solution Manager
Application Management
Business Process Management
Solutions (landscape + business process)
Business Processes e.g. Order-to-cash
Business Process Steps e.g. Goods issue
Applications / Products / Product instances e.g. SAP CRM
Application Server e.g. SAP ABAP WAS
Databases e.g. SAP MaxDB Operational Systems e.g. Linux
Technical scenarios Connection / Interfaces
Infrastructure Management
Storage
Virtualization
Server Hardware Network
Client Hardware Printer
End-users
© 2011 SAP AG. All rights reserved. 21 Customer
SAP Solution
Manager under
SAP Enterprise
Support
SAP Infrastructure
Management
Drilling Deeper Into the Solution
SAP IT Infrastructure Management delivers the certified extension into IT
Infrastructure Management for SAP Solution Manager.
Order and
purchase
equipment
Register
equipment
Mapping
information
Sign off test
results
Monitor
change and
testing
Automatic
alerting and
routing
Confirm
incident and
change
Auto
discovery of
equipment
Trigger
incident
Execute
change
Provide data
for RCA
SAP ERP
© 2011 SAP AG. All rights reserved. 22 Customer
Future Direction: Enterprise Resource Planning for IT
Enterprise resource planning for IT
ERP for your business
Financial mgmt.
Risk and
compliance mgmt.
Human resources
Marketing and sales;
customer
satisfaction
Sourcing
Demand, project, and portfolio mgmt.
IT service management
SAP IT Infrastructure Management
Service, application, and project portfolio mgmt.
Project management
Services catalog (service design & delivery)
Hardware, network, operating system and database
Infrastructure assets and inventory
IT reporting
CIO dashboards
Co
nfig
ura
tion
man
ag
em
en
t
Ch
an
ge m
an
ag
em
en
t
Serv
ice d
esk
SAP Enterprise
Support customers
can extend ALM
seamlessly with
IT infrastructure
management.
Integration Benefits
Integration with the Monitoring and Alerting Infrastructure (MAI) of SAP Solution Manager
© 2011 SAP AG. All rights reserved. 24 Customer
Detailed View of all your Infrastructure Components
© 2011 SAP AG. All rights reserved. 25 Customer
View to Network Dependencies of a Server
All direct network neighbors of the selected
host are given in a list and shown with the
details below.
© 2011 SAP AG. All rights reserved. 26 Customer
View to Network Dependencies of a Technical System
All IT Infrastructure Devices that are
needed to run the technical system are
listed
© 2011 SAP AG. All rights reserved. 27 Customer
End to End Monitoring and Alerting Infrastructure
3rd Party
Auto
reactions
Notification
Management
Incident
Management
Unified
Alert Inbox
System
Monitoring
Connection
Monitoring
Ale
rt Consum
er C
onnecto
r
Da
ta P
rovid
er C
on
ne
cto
r (Pu
sh
an
d P
ull)
SAP Infrastructure
Management
Alerting
Store
Event
Calculation
Engine
Problem
Context
Store
Alerting
Directory
DB Tables BW
Staging
BW
InfoCubes
Monitoring Store
PI
Mon
Appl.
BI
Mon
Appl.
EE
Mon
Appl.
Self
Mon
Appl.
Technical Monitoring Work Center
Diagnostics
Agent
Native
component
(C/C++)
Virtual or physical host
Diagnostics
Agent
Managed
component
(Java/.net)
Virtual or physical host
Diagnostics
Agent
ABAP
based
component
Virtual or physical host
Diagnostics
Agent
Introscope
WV/WS
CA Wily Introscope
Introscope
Enterprise
Manager
Introscope
Enterprise
Manager
Introscope
Enterprise
Manager
SAP Solution Manager
© 2011 SAP AG. All rights reserved. 28 Customer
Make IT Infrastructure Alerts visible in SAP Solution
Manager Alert Inbox
Provide graphical view of
devices in SAP IT
Infrastructure
Management
Manually defined
output devices
like printers etc.
Corresponds to
Network devices of
technical system (e.g
routers, switches, …)
© 2011 SAP AG. All rights reserved. 29 Customer
Make IT Infrastructure Alerts visible in SAP Solution
Manager Alert Inbox
Alerts for network
adapters and storage
devices of single hosts
Integration Benefits
Integration with the Application Incident Management (AIM) and
Change Request Management (ChaRM) in SAP Solution Manager
© 2011 SAP AG. All rights reserved. 31 Customer
SAP Solution Manager - IT Service Management
Choose value help in
new incident.
© 2011 SAP AG. All rights reserved. 32 Customer
SAP Solution Manager - IT Service Management
Start search based on
header data.
© 2011 SAP AG. All rights reserved. 33 Customer
SAP Solution Manager - IT Service Management
Select CI that causes
the incident
(automation possible
via BPMon or MAI).
Summary
© 2011 SAP AG. All rights reserved. 36 Customer
Key Take-Aways
Holistic ALM and IT infrastructure management on SAP Solution
Manager for SAP Enterprise Support customers
Intelligent and automatic discovery to detect dependencies and
simplify management of heterogeneous technical infrastructures
Scalable expansion of SAP Solution Manager usage to proactive
infrastructure monitoring and alerting for the entire IT infrastructure
ITIL-compliant SAP Solution Manager processes with full access to a
proven Configuration Management Database (CMDB)
Faster value generation from IT to business ensures business
continuity through precise business impact analysis
SAP IT Infrastructure Management provides the foundation for
running IT like a business.
"
N
8
Thank You!
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