taco learning plans jpn - servicenow€¦ · csa servicenow implementation methodology (sim)...
TRANSCRIPT
ServiceNow��������
Last updated: October,1 2019
2 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowg
ServiceNowPlatform
g
ServiceNowPlatform
Implementationa
C
ServiceNowplatform lg
ServiceNow Fundamentals
Fundamentals ImplementationNow
Learning
CERTIFIED CERTIFIED
o
ServiceNow
l t
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNow Implementation
Methodology (SIM)
lg g
o
3 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
(-4'�"���Delta/2
CertifiedSystem
Administrator*(CSA(-)
Micro Certification(MC(-)
ServiceNow Platform
SubscriptionModel
ServiceNow Implementation
Methodology (SIM)
-• System Administration Advanced�����• Service Portal Fundamentals 2$&.5���• Performance Analytics Fundamentals�2$&.5�• Performance Analytics Advanced (2$&.5)
ServiceNow�+��%*�����
ServiceNow16���"���)�05�#� #��� ServiceNow�
���� ���#��!�3,��
05�#� #���
4 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM)eLearning���
CIS-CSM��*
�������Delta��
Micro-Certification (MC)��
ServiceNow Platform
SubscriptionModel
eLearning���
�����
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
������
CSMFundamentals�2���
Customer Service Management (CSM)CSM������ ������
CSM Implementation�2���
CIS-CSM�������
��CIS: Certified Implementation Specialist��HR: Human ResourcesITSM: IT Service Management
���������� � �• ServiceNow Community• CSM vs. ITSM
CSM Pro ����• CIS-HR��• Agent Intelligence
MC��• Virtual Agent MC��• Performance
Analytics MC��
CSM Professional��
5 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM))eLearning���
CIS-FSM��
���������Delta
�����
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
������
FSMFundamentals�2���
Field Service Management (FSM)
FSM������ ������
FSM Implementation�2���
CIS-FSM�������
Micro-Certification (MC)��
ServiceNow Platform
SubscriptionModel
eLearning���
��CIS: Certified Implementation Specialist��
6 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM))eLearning���
CIS-RC�
� �������Delta��
�� ��
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
������
GRCFundamentals�2���
Governance, Risk & Compliance (GRC)GRC�������� �����
Risk & ComplianceImplementation�2���
CIS-RC�������
Audit Management
Implementation(eLearning���)
CIS-VRM�
� �������Delta��
�������• IntegrationHub eLearning���• Mobile Fundamentals eLearning���• Performance Analytics
for Viewers eLearning���• Service Portal Fundamentals 2�����
• Service Portal Advanced 2�����• Instance Upgrade Series
Vendor Risk Mgmt(VRM) Implementation
�2���CIS-VRM�������
Micro-Certification (MC)�
ServiceNow Platform
SubscriptionModel
eLearning���
��CIS: Certified Implementation Specialist�
7 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM)eLearning���
CIS-HR��*
��� ���Delta��
�� ��
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation(�����)
������
Human Resources Service Delivery (HRSD)HR�������� �����
HRSD Implementation
(2����)CIS-HR��
HRSD Professional����• CIS-HR��• Agent Intelligence MC��• Virtual Agent MC��
HRSD Professional�� HRSD Enterprise��
�������• Performance Analytics Fundamentals (2����)
• Performance Analytics Advanced (2����)• HR Integrations eLearning���• Localization eLearning���
• Service Portal Fundamentals (2����)• Service Portal Advanced (2����)
HRSD Enterprise����• CIS-HR��
• HRSD Professional
• Lifecycle Events MC��
HRSDFundamentals
(2����)
Micro-Certification (MC)��
ServiceNow Platform
SubscriptionModel
eLearning���
��CIS: Certified Implementation Specialist��
8 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM)eLearning���
����
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
��� ��
IT Asset Management (ITAM)ITAM��� ������ ��
CIS-SAM�
�������Delta�
Hardware Asset Mgmt (HAM)
Fundamentals�����
Asset Models Management(eLearning���)MC�������
Software AssetMgmt (SAM)Porfessional
Fundamentals�����
CIS-SAM�������
Asset Models Management
Micro-Certification (MC)�
Software Asset Mgmt (SAM)
ImplementationSimulator
Hardware Asset Mgmt (HAM)
FundamentalsSimulator
������SCCM and SAM eLearning���
Micro-Certification (MC)�
ServiceNow Platform
SubscriptionModel
eLearning���
��CIS: Certified Implementation Specialist�SCCM: Microsoft System Center Configuration Manager
9 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM)eLearning�������
�����
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
������
IT Business Management (ITBM)ITBM������ ������
*��APM: Application Portfolio ManagementCIS: Certified Implementation Specialist�PPM: Project Portfolio Management
Project Portofolio Management
Fundamentals�2���
Application PortfolioManagement (APM)
Fundamentals(eLearning���)
Financial Management (FM) Implementation
SimulatoreLearning���
PPM Implementation
SimulatoreLearning���
CIS-PPM�
�������Delta�
CIS-FM�
�������Delta�
Micro-Certification (MC)�
ServiceNow Platform
SubscriptionModel
eLearning�������
PPM Implementation
(eLearning���)CIS-PPM����
���
CIS-APM�
�������Delta�
Application PortfolioManagement (APM)
Implementation(eLearning���) CIS-APM����
���
10 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
IT Operations Management (ITOM)ITOM�������� �����
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM)eLearning�������
�������• CMDB eLearning
�������• CMDB eLearning�������
�������• CMDB eLearning�������
• ITOM Storage Discovery eLearning����
�� ��
CSM
GRC
HR
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
������
*��CSA: Certified System Administrator� CIS: Certified Implementation Specialist� CMDB: Configuration Management Database
Service Mapping (SM) Fundamentals�3���
Event Management (EM)
Fundamentals�2���
CIS-EM�������
Cloud Management (CM)
Fundamentals�����
DiscoveryFundamentals�3���
CIS-Disco�������
Service Mapping(SM) Implementation �����
CIS-SM�������
Cloud Management (CM) Advanced(���)
CIS-CM �������
CIS-CM� ��*
� �����Delta��
CIS-SM� ��*
� �����Delta��
CIS-EM� ��
� �����Delta��
CIS-Disco� ��
� �����Delta��
Micro-Certification (MC� )
ServiceNow Platform
SubscriptionModel
eLearning�������
�������• Orchestration�2���• CMDB eLearning�������• ITOM Storage Discovery eLearning����
11 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM)eLearning�������
CIS-ITSM����*
���� ���Delta��
�� ��
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
������
ITSMFundamentals�2���
IT Service Management (ITSM)ITSM�������� �����
ITSM Implementation�3���
CIS-ITSM�������ITSM ‘Professional’�����• CIS-ITSM��• Agent Intelligence MC��• Performance Analytics MC��• Virtual Agent MC��
ITSM Professional
�������IntegrationHub eLearning������
Major Incident Management eLearning������• Mobile Fundamentals eLearning������
• Service Portal Fundamentals�������• Service Portal Advanced�������
Micro-Certification (MC��)
ServiceNow Platform
SubscriptionModel
eLearning�������
��CIS: Certified Implementation Specialist��
12 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM)eLearning�������
��������Delta��
�� ��
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
������
Platform as a Service (PaaS)PaaS�������� �����
Application DevelopmentFundamentals�����
CAD�������
CertifiedApplication Developer*(CAD)��
�������• Scripting in ServiceNow Fundamentals�3� ��• Service Portal Fundamentals�2� ��• Service Portal Advanced�2� ��• Domain Separation Implementation �3� ��
Micro-Certification (MC)��
ServiceNow Platform
SubscriptionModel
eLearning�������
13 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
�������• IntegrationHub eLearning���• Mobile Fundamentals eLearning���• Service Portal Fundamentals�2����• Service Portal Advanced�2����• Instance Upgrade Series
ServiceNowFundamentals�����
CSA �������
ServiceNowImplementation
Methodology (SIM)eLearning���
�� ��
CSM
GRC
HRSD
ITAM
ITBM
ITOM
ITSM
PaaS
SecOps
FSMServiceNowPlatform
Implementation�����
������
Security Operations (SecOps)SecOps�������� �����
CIS-VR �
�������Delta��
CIS-SIR �
�������Delta��
Security IncidentResponse (SIR)
Implementation�2���
CIS-SIR�������
VulnerabilityResponse (VR)
Implementation�2���
CIS-VR�������
Security Operations
Fundamentals�2���
Micro-Certification (MC) �
ServiceNow Platform
SubscriptionModel
eLearning���
��CIS: Certified Implementation Specialist �
14 © 2019 ServiceNow, Inc. All Rights Reserved. Confidential.
-
����������-
• Performance Analytics Fundamentals�2�����• Service Portal Fundamentals�2�����• Service Portal Advanced�2�����
ServiceNowFundamentals�����
CSA �������
Micro-Certification (MC)��
ServiceNow Platform
SubscriptionModel
eLearning���
Scripting inServiceNow
Fundamentals�����
ApplicationDevelopmentFundamentals�����
CAD �������
������ �Delta��
CertifiedApplication Developer*(CAD)��
Thank you