sc for-banking sales-service-infographic_3-10-2015

Commerce for Banking: Digital Customer Experience Management

Sales & Service

50% reduction in tier 2 customer

service escalations

30% increase in loan applications by

a global bank based in Milan after implementing a Digital

Customer Experience solution

8% Increase in loan application

conversions by a US Retail Mortgage Lender. Resulting in

$2.5 Million in additional revenue when implementing

a digital customer experience solution

Commerce Digital Customer Experience Management for Banking helps banks deliver an improved customer experience that drives improved up-sell, cross-sell, and pro�table growth.

Seamless brand engagementDesign consistent marketing

experiences across all customer touch points

Real-time, Personal InteractionsCapitalize on new technologies to stimulate new relationships

2x - 5xincrease in resource ef�ciency

300% - 400%increase in pro�tability

>100%increase in customer retention

Customer insightUse advanced analytics for a deeper understanding of customers

Advocacy

Involvement

Interacting Engagement

Awareness

Usage

Transacting

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