scaling informal learning - tools and infrastructure for workplace learning

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.euhttp://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Learning LayersScaling up Technologies for Informal Learning in SME Clusters

Scaling Informal Learning Designing tools and an infrastructure for workplace learningTobias Ley, Institute of Informatics,Tallinn University, Estonia Talk at MINDTREK OPEN MIND 2015, Tampere, Finland, 22 September 2015

Organisation logo 1(drop here)

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Scaling Learning?

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Villemard, 1910: À l' École, Bibliotèque national de Francehttp://expositions.bnf.fr/utopie/grand/3_95b1.htm

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

The Dilemma of Informal Learning at the Workplace

How do people learn at the workplace?• Ask colleagues, search for help, try

things out, learn from experience• Learning is informal, connected to work

practices, multi-episodic, just-in time [Hart 2011, Kooken 2009]

How do learning technologies look like? • follow traditional training models • based on direct classroom instruction

and courses transfered to the screen [Kraiger 2008]

highly effective individualized

contextualized

motivating

does not scale

not persistent

few benefit

expensive

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Mechanisms for Scaling Informal Learning

• Address learning in work practices• Unlock peer production and organisational

learning• Scaffolding for meaningful learning • Build on common scalable infrastructure• Scale through regional clusters

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Mechanisms for Scaling Informal Learning

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Deployment & SustainabilityScaling in Regional Clusters

Architecture & Integration LayerIntegration through Common Infrastructure, Software Development and Tools

Workplace Learning LayerIntegration through Workplace Learning Practices

Scaling Informal Learning: Project Architecture

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Interaction Layers: An Ecosystem of Tools

Social Semantic LayerIntegration through Shared Meaning

Interacting with Physical Objects

Interacting with People

Interacting with Digital Materials

Straw Building How To

X3-PVQX3-PJC

X3-POZ PLC Equipment

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Deployment & SustainabilityScaling in Regional Clusters

Scaling Informal Learning: Project Architecture

7

Interaction Layers: An Ecosystem of Tools

Social Semantic LayerIntegration through Shared Meaning

Interacting with Physical Objects

Interacting with People

Interacting with Digital Materials

Straw Building How To

X3-PVQX3-PJC

X3-POZ PLC Equipment

Architecture & Integration LayerIntegration through Common Infrastructure, Software Development and Tools

Workplace Learning LayerIntegration through Workplace Learning Practices

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

DESIGN-BASED RESEARCH AND CO-DESIGN

Learning in Work Practices

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Ley, T., Cook, J., Dennerlein, S., Kravcik, M., Kunzmann, C., Pata, K., Purma, J., Sandars, J., Santos, P., Schmidt, A., Al-Smadi, M., Trattner, C. (2014). Scaling informal learning at the workplace: a model and four designs from a large-scale design-based research effort. British Journal of Educational Technology, in press.

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

http://www.flickr.com/photos/seattlemunicipalarchives/7165372144/Seattle Municipal Archives

http://creativecommons.org/licenses/by/2.0/legalcode

Building & Construction

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Straw Building

How To

X3-PVQX3-PJC

X3-POZ PLC Equipment

One possible Construction Scenario

Explaining the use of a new construction technique and materials on site

Making video material available on site through QR tagsUse of video recording and

annotation

Further questions on the use of the technique connected to site

Material, questions and best practices collected and

discussed

Collection transformed into instructional material to

enhance traditional training

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

http://www.flickr.com/photos/seattlemunicipalarchives/5765842244/Seattle Municipal Archives

http://creativecommons.org/licenses/by/2.0/legalcode

Healthcare

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

One possible Healthcare Scenario

Two practice staff visit a NHS training on a new guideline for dementia

Staff collect materials from training and further research for their revalidation

Other staff ask questions

about the guideline

Material and questions evolve into a local implementation

plan for the practice

Other regional practices and the CSU join the effort to learn about implementation problems and practices

Implementation Plan

Guideline

X3-PVQX3-PJC

X3-POZ Dementia

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

http://www.flickr.com/photos/seattlemunicipalarchives/8978702527/Seattle Municipal Archives

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How We Do Research

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Contextual Inquiry & Design-based Research

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http://learning-layers.eu/learning-layers-visits-doctors-and-construction-workers/

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Contextual Inquiry & Design-based Research

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http://learning-layers.eu/focus-groups-context/

context cards

Personas

user stories

stories of contextual factors

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Deployment & SustainabilityScaling in Regional Clusters

Scaling Informal Learning: Project Architecture

16

Social Semantic LayerIntegration through Shared Meaning

Straw Building How To

X3-PVQX3-PJC

X3-POZ PLC Equipment

Architecture & Integration LayerIntegration through Common Infrastructure, Software Development and Tools

Workplace Learning LayerIntegration through Workplace Learning Practices

Interaction Layers: An Ecosystem of Tools

Interacting with Physical Objects

Interacting with People

Interacting with Digital Materials

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

AN ECOSYSTEM OF TOOLS TO SUPPORT INFORMAL LEARNING

Scaling Informal Learning Interactions

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Ley, T., Cook, J., Dennerlein, S., Kravcik, M., Kunzmann, C., Pata, K., Purma, J., Sandars, J., Santos, P., Schmidt, A., Al-Smadi, M., Trattner, C. (2014). Scaling informal learning at the workplace: a model and four designs from a large-scale design-based research effort. British Journal of Educational Technology, in press.

Tomberg, V., Smadi, M., Treasure-Jones, T., & Ley, T. (2013). A Sensemaking Interface for Supporting Doctor’s Learning at the Workplace – A Paper Prototype Study. In M. Divitini, T. Ley, S. Lindstaedt, V. Pammer, & M. Prilla (Eds.), Proceedings of ECTEL meets ECSCW 2013, the Workshop on Collaborative Technologies for Working and Learning, Sept. 21, 2013, Cyprus (pp. 54–58). Aachen: CEUR Workahop Proceedings. Retrieved from http://ceur-ws.org/Vol-1047/paper12.pdf

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Quick glance at the Layers Apps

► Play Video

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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Two Examples

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E-portfolio Bits and Pieces

Boundary objects AchSo!

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

AchSo! Mobile Learning on the Construction Site

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Video: http://vimeo.com/84383004Software: http://developer.learning-layers.eu/tools/ach-so/

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Social Augmented Reality Prototype

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http://odl.learning-layers.eu/social-ar-augmented-reality-app-for-sharing-information-in-work-contexts

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Bits and Pieces - Sensemaking about Learning Experiences

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Software: http://developer.learning-layers.eu/tools/bits-and-pieces/Running Demo

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Deployment & SustainabilityScaling in Regional Clusters

Scaling Informal Learning: Project Architecture

23

Interaction Layers: An Ecosystem of Tools

Interacting with Physical Objects

Interacting with People

Interacting with Digital Materials

Architecture & Integration LayerIntegration through Common Infrastructure, Software Development and Tools

Workplace Learning LayerIntegration through Workplace Learning Practices

Social Semantic LayerIntegration through Shared Meaning

Straw Building How To

X3-PVQX3-PJC

X3-POZ PLC Equipment

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

SHARED MEANING IN ARTEFACT-MEDIATED COLLABORATION

Scaling Meaning Making

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Seitlinger, P., & Ley, T. (2014). Verbatim and semantic imitation in indexing resources on the Web: A fuzzy-trace account of social tagging. Applied Cognitive Psychology, in press.

Seitlinger, P., & Ley, T. (2012). Implicit Imitation in Social Tagging: Familiarity and Semantic Reconstruction. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI 2012) (pp. 1631–1640). New York: ACM Press.

Seitlinger, P., Kowald, D., Trattner, C., & Ley, T. (2013). Recommending Tags with a Model of Human Categorization. In Conference on Information and Knowledge Management, CIKM’13, Oct. 27–Nov. 1, 2013, San Francisco, CA, USA. (pp. 2381–2386). New York: ACM Press. doi:10.1145/2505515.2505625

Kump, B., Moskaliuk, J., Dennerlein, S., & Ley, T. (2013). Tracing knowledge co-evolution in a realistic course setting: A wiki-based field experiment. Computers & Education, 69, 60–70.

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

How shared meaning emerges in Artefact-Mediated collaboration

• How do people come to agreement on meaning in the world?

• Shared Meaning is a result of social practices and negotiation around concrete things (Wenger, 1998)

• Semantic Stabilization happens over time as people describe things (Wagner et al., 2014)

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ToiletHow To

Lightning SolutionX3-PJC

X3-POZ

PLC Equipment

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Who When Where What ... ... ... ... ... ...

An Artefact Actor Network

User Profile

Resource Profile

Topic Modeling

RecommendedResource

Each interaction increases the network ...

... and is tracked in the history

Trust and Social Network

Traces of the Network History

Knowledge is built by people interacting with other people and artefacts

New Information displayed to Support User Interactions

Intelligent Services derive new information

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2

3

4

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Who When Where What ... ... ... ... ... ...

Who When Where What ... ... ... ... ... ...

Who When Where What ... ... ... ... ... ...

Whom to ask? What to read and watch? Who are the experts? What do people talk about?What’s the quality?

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

A recommender that mimics human thinking

• How do you describe this resource?

• A mechanisms that guesses the words that you will use

• Two step process: – First generate meaning– Then produce words

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Dementia GuidelineNHS

Seitlinger, P., Kowald, D., Trattner, C., & Ley, T. (2013). Recommending Tags with a Model of Human Categorization. In Conference on Information and Knowledge Management, CIKM’13, Oct. 27–Nov. 1, 2013, San Francisco, CA, USA. (pp. 2381–2386). New York: ACM Press. doi:10.1145/2505515.2505625

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Deployment & SustainabilityScaling in Regional Clusters

Scaling Informal Learning: Project Architecture

28

Interaction Layers: An Ecosystem of Tools

Social Semantic LayerIntegration through Shared Meaning

Interacting with Physical Objects

Interacting with People

Interacting with Digital Materials

Straw Building How To

X3-PVQX3-PJC

X3-POZ PLC Equipment

Workplace Learning LayerIntegration through Workplace Learning Practices

Architecture & Integration LayerIntegration through Common Infrastructure, Software Development and Tools

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

A Layers Box for flexible deployment

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A

B

C

D

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LAPPSLayers App Store

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Componentized Architecture and the Layers Box

Componentized Architecture based on Services, APIs and Docker Containers

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

The Layers Box in Bad Zwischenahn

Delivery of the first Layers Box to the Training Center of the Northern German Construction Industry

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

DevOps Life Cycle

• Rapid release cycles• Strong feedback loop

• Continuous integration• Continuous delivery• Continuous deployment

• Containerized microservices

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

DevOpsUse Life Cyclefor Continuous Innovation

Involving end users in the designand development process

• ideas and needs• co-design• beta testing• context adaptation• awareness

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Open Source Strategy: Developer Hub

http://developer.learning-layers.eu

►Check Webinars for how we use these tools!

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Developer Hub

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Requirements Bazaar

• Web-based open continuous innovation platform

• Easy to use for end users• Social features for communication between end

users and developers• Support for distributed teams• Shall increase commitment of stakeholders• Open API to embed it into apps

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

https://requirements-bazaar.org

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Requirements Bazaar forContinuous Innovation

Incorporating DevOpsUse practices

Requirements Bazaar Kanban Board Responsive Design

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Project Consortium

Basiskarte: digitale-europakarte.de

Project Coordination

Learning Technology Research

Regional Application Clusters

Scaling Partners

Technology Partners

Health Care – Leeds

Construction & Building – Bremen

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Scaling Informal Learning: A Multifaceted Challenge

• Designing technology that blends into work practices and supports informal learning is a major challenge

• An ecosystem of tools can be integrated by technologies that learn about meaning from interactions in social practices

• Scaling the technology rests on a componentized architecture based on APIs that is adaptable and controllable for SMEs

• EU projects can successfully follow an Open Source Development Strategy

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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Learning Layers

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Tobias LeyTallinn University

Institute of Informaticstley@tlu.ee

skype tobias_leyTwitter @tobold

http://tobiasley.wordpress.com

Learning Layers ProjectICT EU-FP7, 12mEUR, 2012-2016

Web: http://learning-layers.euSoftware: http://github.com/learning-layers