scope of bpo

SCOPE OF BPOSCOPE OF BPO

ByVenkateshSrikanth ReddyHariniAyudh

Advantages in opting BPOAdvantages in opting BPOControl of Costs

◦ Capital costs◦ Operational costs

Increases efficiencyReallocation of resources - Focus on

important areas/core competenciesFaster scaling up of operations/ lower

gestation period Better customer services

Profitability increases

RISKSRISKSLesser control – “HSBC security

risk”Security threats – information Patent violationHidden costs – loss of goodwillCultural differencesCurrency differentiation

INDUSTRIES commonly INDUSTRIES commonly opting for BPOopting for BPO TelecommunicationsTechnologyFinancial services HealthcareEnergy

PROCESSES OUTSOURCEDPROCESSES OUTSOURCEDInternal auditingPayrollHRCustomer care/ contact centersPayment/ Claim processingSupply chain management

VERTICALS that generally VERTICALS that generally refrain BPOrefrain BPOEducation Industry - Public Services- DefensePharmaceutical-patented drugsCompanies in which law

prohibiting factors are presentCompanies that deal with cutting

edge technology, sensitive technology will not outsource.

R&D

Solutions offered:Solutions offered:

Top Rankers – India Top Rankers – India

Source - NASSCOM survey Source - NASSCOM survey 2003-04 2003-04

Founded in 1996Head Quarters – MumbaiEmployees – 25000Revenue - $395 million

Founded in 1998Head Quarters – Ohio, USAEmployees – 77000Revenue – $2.2 Billion

Founded 1991HQ – NoidaEmployees – 84300Revenue - $4.2 billion

NASSCOM Top 20 IT-BPO Employers in India FY2010-11

Rank

Company Rank Company

1 Tata Consultancy Services Ltd. 11 Mahindra Satyam 1

2 Infosys Limited 12 Intelenet Global Services Ltd*

3 Wipro Technologies Ltd. 13 Firstsource Solutions Ltd*

4Cognizant Technology Solutions India Pvt. Ltd.

14 CSC, India

5 HCL Technologies Ltd 15 WNS Global Services (P) Ltd*

6 Mphasis Ltd 16 Syntel Ltd

7 Genpact Ltd 17Patni Computer Systems Limited 2

8 Capgemini India Pvt Ltd 18 Hinduja Global Solutions Ltd*

9 Tech Mahindra Ltd 1 19Exl Service.com (India) Pvt Ltd*

10 Aegis Ltd 20 L&T Infotech

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