service design as method: library services developed from user's needs
Post on 16-Apr-2017
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Stockholm University Library
• 60 000 students & 5 000 employees
• 10 000 visitors in the library and on
the webb
Our reflections
● We didn’t quite get what we expected,
we got something more valuable
● Suspicions confirmed!
● Tools to work with
● Fraction of the time compared to
if we would have done it ourselves
● Lessons for future
● Outsider point of view
Thank you!
Eva Dahlbäck Martin Wincent
eva.dahlbäck@sub.su.se martin.wincent@sub.su.se
Presentation on slide share
su.se/library
http://www.slideshare.net/evdah/service-design-as-method
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