services you can depend on · 2020. 5. 29. · services you can depend on our facility has a...
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Services You Can Depend OnOur facility has a fully-integrated Monitoring System for all critical building, server and network systems, and is located near us in case we need physical access. All power, security, and connectivity is backed by redundant systems, allowing us to guarantee 99.8% uptime during core business hours. A secured visitor area provides a view of the operations and is open for formal security audits by appointment.
This means you can have complete confidence that your critical and confidential data in FileTrail is in a facility which employs stringent internal business processes and IT controls.
About Our Infrastructure
Networks, Servers and Services: 99.8% uptime guarantee
Redundant UPS power systems
Full BGP peering with all providers
DWDM Ethernet Backbone operating at 20 Gbps
Fully redundant paths for connectivity
Fully redundant high-end Cisco and Juniper routing equipment
High availability commercial grade web servers
24x7 monitoring of web servers, storage components and services
Fully redundant high-end Barracuda Cloud Gen and Web Application firewalls
Data Security: Secure file transfer services (FTPS - SSL/TLS)
Automated decryption processes for unattended imports
First quality backup and restore technologies
Remote redundant backup to hardened facility
All data storage and backup resides in the US
Fully integrated IP-based application restrictions
Individual databases for each client application
Data Center Qualifications
FILETRAIL CLOUD SOLUTIONS
FileTrail understands the importance of continuous availability and data security. This is why Cloud Solutions are located in a state-of-the-art data center that is SSAE 16 Type II and TIA-942 certified.
FileTrail’s Cloud Solutions
Environmental Controls:
Redundant air conditioning systems
Constant temperature at 68° ± 2°
Humidity maintained at 45%
Temperature and humidity computer controlled
Laser Smoke Detection system
Fire Suppression system
Power:
Direct electrical connection to PEPCO substation power grid
Dual 300 KW UPS power with on-line batteries feeding multiple PDU’s
1.5 Megawatt emergency diesel generator and 3,000 gallon on-site fuel tank
Fully redundant paths for power
480V 3Phase, 2500A dedicated transformer
Automatic Power Transfer Switch (ATS) for entire load to generator
Physical Security:
Controlled access by staffed guard station, biometric scanners, pass cards, and video surveillance
Full facility video surveillance and CCTV with online monitoring
24×7 security personnel
About SSAE 16 Type II Certification
Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization, was finalized by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA) in January 2010.
SSAE 16 effectively replaces SAS 70 as the authoritative guidance for reporting on service organizations. It became effective as of June 15, 2011. The changes in SSAE 16 were to make US standards compatible with new international service organization reporting standards, the ISAE 3402.
About TIA-942 Certification
The Telecommunications Industry Association’s Telecommunications Infrastructure Standard for Data Centers (TIA-942) is an American National Standard that specifies the minimum requirements for telecommunications infrastructure of data centers and computer rooms.
TIA-942 was created in April of 2005. It covers several key areas of standards for data center infrastructure, including: site space and layout, cabling infrastructure, tiered reliability, and environmental considerations.
FileTrail, Inc. 2505 E 6th St, Unit D
Austin, TX 78702-3981Telephone: 800-310-0314
Website: www.filetrail.com©2001-2020 FileTrail, Inc. All rights reserved. FileTrail, other FileTrail product names, and the FileTrail logos are either
registered trademarks or trademarks of FileTrail, Inc.
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