setting the scene: universities, libraries and change · printing opac - catalogue photocopying...

Setting the scene:universities, libraries and change

Graham BulpittDirector of Information Services

Buildings

175 buildings in LIBER documentation since 1998

Over 100 ‘Follett’ building projects in UK in 1990s

New libraries in all universities in eastern Länderin Germany

150 French projects over 15 years

‘Take new buildings. It is astonishing to discover the tens of millions of pounds being spent on this, with little debate, at a time when there is serious academic debate about the needs of the net generation and digital natives.’Derek Law, Update, Dec 2007.

Summary

Challenges for universitiesStudent expectationsInformation landscapeService deliveryReflections

Challenges for universities

The European higher education market

Common qualification frameworkFree movement of students and staffEnglish languageCollaborationCompetition Multi-national employers

UK government target

‘We have set a long-term target that by 2020 at least 40% of the working age population should have a higher level qualification.’

John Denham, Secretary of State, Jan 2008

The higher education funding gap

GAPFunding

+2%Costs+ 4%

Impact of universities on communities

‘Never have universities and colleges been more important … in our towns and cities through the creation of jobs and new skills, driving regeneration and enriching cultural life.’

John Denham, Secretary of State, March 2008.

Student expectations

Primacy of teacher

‘In the eyes of many young students, the teacher remains the focus of their time at university…influencing most of their academic work.’

Focus Group with Y13 school pupils, 2007.

Study time

Hours each week:

Portugal 41France 34Germany 34UK 26

Eurostudent survey, 2005

“It is the view of the group - and research studies reinforce this - that effective learning takes place in a social environment.”

Foresight. The Learning Process in 2020 Task Force.

Library user survey 2006

51% visit LRCs daily35% visit weekly74% believe LRCsprovide a good service59% are satisfied with IT help81% own a PC85% of PC owners have broadband

User survey 2007

32% visit LRCs daily52% visit weekly77% believe LRCsprovide a good service61% are satisfied with IT help68% own a laptop84% of laptops have WiFi

Learning Centre activities

Activities

0% 20% 40% 60% 80%

Borrowed books

Private study

E- mail

Bb

WWW

Group work

Photocopiers

OPAC

Printers

Seminar room

Videos/DVDs Videos/DVDs

Presentation practice

Printing

OPAC - cataloguePhotocopying

Group workInternet

BlackboardE-mail

Private study

Borrow books

Information searching by young people

Poor understanding of information needsUse natural languageReliance on search engines; library resources not intuitiveLittle evaluationDo not read results

CIBER study 2008

The virtual learning environment

“ The aim is to create an electronic environment which replicates all the facilities of the real environment......allowing students to move seamlessly between the two...in a way which meets their own needs.”

‘ A cared-for physical environment helped the school to be more effective as a social institution, and hence a more effective educational one.’

M. Rutter. Fifteen thousand hours. 1979.

Information landscape

Technology

Portable deviceseBooksUbiquitous wireless networkPrimacy of content delivered over networksPersonalised, collaborative working space

Networks

PervasiveFaster, cheaperMultimedia contentDisplace broadcasting‘Cloud’ computing

The community role of libraries

Support industrial, commercial, voluntary sectorsLink with recruitment, knowledge transferLegacy collectionsSpecialist expertiseRelaxation of licensesLibrary networks

Cooperative storage

institutional, regional, nationaldigital solutions (JSTOR)CASS (Collaborative Academic Store for Scotland), University of LondonCARM, AustraliaSwiss, UK feasibility studies

Service delivery

Convergence

LibrariesComputingManagement informationMultimediaEducational innovationAcademic skillsStudent services

University of HertfordshireLearning and Information Services

Library servicesComputingMedia productionManagement InformationeLearningGraduate Careers Service

IKMZ, Brandenburg Technical University, Cottbus

Learner support services

LibraryIT supportLearner supportCareersCounsellingEducational developmentStaff development

Kingston University Information Services

Library servicesComputingMultimediaArchivesHosted student support

Staff skills and expertise

Systems developerMetadata analystProject managerLibrarianTeacherBusiness analystIntellectual property rights adviserGraphic designerAdministrator

Multimedia developerArchivistWeb designerSystems engineerAccountantPhotographerWeb designerRecords managerHuman Resources adviser

Middlefart Public Library

Library, CDs and DVDs, café, cinema, exhibition, performance space

Reflections

‘The library professional desperately needs new leadership to develop a new vision for the 21st century …effecting a shift from a content-orientation to a user-facing perspective and then on to an outcome focus.’

CIBER. Information behaviour of the researcher of the future. 2008.

Hospital libraries

“Local librarians begin to plan the transformation of library spaces from the current collection focus to learning spaces…”

The National Health Service library policy review. TFPL, 2004.

Changes at Kingston University

vision: exploitation and collaborationbroader staff rolesconvergence of services LRCs as focus for supported learningflexible learning space

Nightingale Centre

Extra accommodation:

Learning caféIndividual study areasGroup work roomsFlexible learning centrePC provisionPods for advice services

Preparing for the future

Technology watchChanging requirements of students and researchersInformation-seeking behaviour Organisational changesSpace use and design

g.bulpitt@kingston.ac.uk