share2012 - innovation games for sharepoint requirements gathering

Produced by: Supported by: Platinum Partner: Gold Partner: Premier Partner:

Ant Clay (UK)

Workshop: Innovation Games for SharePoint Requirements

Share The SharePoint Conference for Business Users

Share The SharePoint Conference for Business Users

HOUSEKEEPING

Stuff to remember on site and in workshop

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CONVERSATIONS

Let’s talk, working through your scenarios etc...

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GROUP INTRODUCTIONS

Let’s Play “Low-Tech Social Network”

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OVERVIEW

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Share The SharePoint Conference for Business Users

scary-but-true story

so why is it like this?

the celery effect..

Share The SharePoint Conference for Business Users

Share The SharePoint Conference for Business Users

SharePoint knows nothing…

Share The SharePoint Conference for Business Users

tech features not outcomes

It’s Not Technology Problem

I don’t see a tech problem

we need a different view

Cynefin framework

Created by Dave Snowden

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WHERE ARE REQUIREMENTS?

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customer engagement?

Share The SharePoint Conference for Business Users

TEMPLATE

Blank

time for serious games?

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• Structured

– Rules, but often no winners

• Purposeful

– Definite outcome

• Time-bound

– By definition, a time boxed exercise

WHY DO THEY WORK?

All of which can simplify decision-making and generate new insights.

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• Participatory

– Success depends on everyone

participating

• Egalitarian

– Everyone has an equal opportunity

to participate

WHY DO THEY WORK?

All of which can simplify decision-making and generate new insights.

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SERIOUS GAMES SPAN

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• Gamification – Foursquare, LinkedIn, Stack Overflow – Tesco Clubcard – Xbox Live, Ribbon Hero

• Serious Games – Do work – For serious customer insight – Actionable insights and results

COMPARISON

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A B

Open Explore Close

GAME DESIGN

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www.slideshare.net/TomGrantForr/serious-games-help-teams-solve-tough-problems-engage-customers-differently

Gamification Goal = provide ongoing motivation

Brainstorming Too unstructured

Simulation Goal = prediction

eLearning Only goal = training

Role-playing Close, but lots more prep needed

SERIOUS GAMES AREN’T

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WHERE THEY COME FROM

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WHO USES THEM?

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WHY IS THIS RELEVANT?

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Let’s play “Sailboat”

CURRENT SITUATION

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BREAK TIME Back in 30 minutes

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Let’s play “Hot Tub”

INNOVATION

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Let’s play “Start your Non-SharePoint Day”

OPPORTUNITIES

Let’s Play “Product Box”

FACILITATING REQUIREMENTS

LUNCH TIME

Let’s Play “Requirements Rainbow”

REQUIREMENT ALIGNMENT

BREAK TIME

Back in 15 minutes

Let’s Play “Buy a Feature”

FEATURE PRIORITIZATION

reflection…

Analysis is broken!

We don’t know what we don’t know

Insights always trump questionnaires

Requirements aren’t tech features

Serious Games are Serious Fun!

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any questions…

Ant Clay

Ant@21apps.com @Soulsailor

Produced by: Supported by: Platinum Partner: Gold Partner: Premier Partner: