shared power in public services

Mandy Williamswww.participationcymru.org.uk

@PartCymru

Shared Power

Engaged Leadership

Engaged Public

Engaged Staff

Where the MAGIC

happens

Cardiff School of Psychology

Care and Social Services Inspectorate Wales

“We don’t just talk! We do something practical”

‘‘Transparent decision making’ - two way process”

‘‘To work together to achieve the best standards for the people that matter”

“Enable change and innovation to happen”

“Not let things be because they are difficult”

“That this is not just a paper exercise to be politically correct”

Calculated risk

&

Creative

thinking

Experiences of all involved

The voice of a service user:

“It is not an ‘us’ and ‘them’ environment. ‘We’ are in this

together.”

The voice of a trainee:

“It was an empowering experience for all involved. It

made the process more approachable and comfortable.”

The voice of a professional:

“We made it happen! Tackled issues as we went along

despite external barriers. The involvement of service

users and cares grounds me in what I do.”

Common Characteristics

• Seeing people’s potential not their problems• Use of trusted intermediaries• Accessible language and information• Redress in numbers• Everyone willing to take risks

So......

Where does your power lie?

Claim it and use it to enable what matters to peopleto you,to me,to us,

HAPPEN