sharepoint and lean development: critical factors for accelerating time to value

presented by

Dave Healey dhealey@chrysalisbts.com

(206) 734-9414

10/06/2012

SharePoint & Lean Development

Critical Factors for Accelerating Time to Value

• Who am I? Who is Chrysalis | BTS?

• Who are you?

• Name, Company, Title

• How are you using SharePoint today?

• What do you hope to get out of this session?

Welcome & Introductions

“Success is not delivering a feature; success is solving the customer’s problems.”

– Mark Cook, VP Products Kodak Gallery

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The Lean Startup Based on Lean Methodology

• Deliver a new solution under conditions of uncertainty

• Scientific approach to get a desired solution into customers’ hands faster

• Validated learning about customers requirements

Ideas

Build

Product

Measure

Data

Learn

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Build-Measure-Learn Feedback Loop

Minimize Total Time Through The Loop

Idea, Build

• Experiment with product and process

• Incremental / Disruptive

• Start small

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Zappos Hypothesis and Validated Learning

Idea, Build

• For internal users, perform customer discovery & interview them

• Identify users that impact business metrics

• Start small

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Transportation Safety Board Vision

• More consistent, less complex information management practices

• More efficient, effective, reproducible and defensible analysis

• Better utilization of knowledge nationally

• Ability to find information and records in response to any challenge

• Less expenditure at local levels on non-standard software

Iterative, Validated Learning Approach Business Process Reengineering

Business Process Reengineering

• Analysis and design of workflows and processes within an organization

Mission Work

Processes Decisions Information Technology

Defines Executes Considers Employs

Accomplish Guides Supports Processes

Agile Modeling Epics, Stories and Sprints

• Iteration 01 • E-Workspace • Report Workflow and Production • IS/IM Tools Re-Design • Development and Configuration Management Tools

• Iteration 02 • E-Workspace • Data/Information Collection Tools • Investigation Milestone & Cost Tracking • Corporate Information Management

• Iteration 03 • Report Production Workflow • Fatigue Assessment Re-Design

TSB Information Gateway Iteration 2

Idea, Build

• If you have User Stories, add a hypothesis that states the expected outcome on a specific metric

• Feed the learning back into the product backlog…

• Start small

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• Cultural

• Budget constraints

• Internal resistance

Critical Factors Risks to Success

Problem Solution Process

Known Known

Known Unknown

Unknown Unknown

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Recognizing Opportunities for Lean

Waterfall, Agile

Agile

Lean

Product, Measure

• Customer interviews

• Walkthroughs of wireframes

• Minimum Viable Product

• Minimum you need to test validity

• Some include Wireframes, Landing Pages, CRPs, PoCs, Concierge Product

• Iterate (Agile) from there

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• Cultural

• Working forward from the technology instead of working backward from the business results

• “Get out of the building.”

Critical Factors Risks to Success

Code, Measure

• Decouple from your existing brand

• Ensure the right prototype fidelity

• If you experiment in code, come back to: • clean it up

• iterate

• productize

• refactor

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• Cultural

• Wrong level of prototype fidelity

• Too little / No user input

• No validated learning

Critical Factors Risks to Success

• Cultural / Engineering

• Lack of understanding of the platform

• Unwilling to refactor

Critical Factors Risks to Success

Product, Measure

• Don’t release it to everyone all at once

• Target specific cohorts with a/b testing

• You cannot learn if your feedback loops are broken

• Just because you can measure it, does not mean you should measure it

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• Engineering

• Over-engineering too early

• Breaking the feedback loop

Critical Factors Risks to Success

• Identity Federation – third party authentication authority support and integration • OAuth, OpenID, Shibboleth • Integration with other systems

• Continuous Integration (automated build, test, & deployment) • Visual Studio vs SharePoint Designer

• Crippled “Build-Measure-Learn” feedback loop

• Dramatically slowed speed through the loop

“Don’t build what the customer isn’t asking for.”

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Over Engineering Too Early

• Economic

• Licensing

• Cost containment

• Cloud options and impacts

Challenge Risks to Success

Data, Learn

• Interviews

• Surveys

• Observation

• Web analytics

• Telemetry data

• System generated data

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• Cultural

• Track the “right” metrics

• Beware “vanity metrics”

• Be prepared to “Pivot”

Critical Factors Risks to Success

Pivot

• Change direction

• Change the model

• Formulate new hypotheses

• Generate new ideas

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Reboot Forward

• Cultural

• Review and question your hypotheses

• No “sacred cows”

• Engineering

• Technology selection

• Design strategy

• Experiment to align customer & solution

Challenge Risks to Success

Idea, Build

• Begin the loop again

• Lather, Rinse, Repeat

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Resources and Contact Chrysalis Business Technology Solutions

SharePoint & Lean Development Presentation

• www.slideshare.net/dhealey27

A Deeper Look at PM Maturity Framework

Deeper insight into the implementing advanced SharePoint solutions including

• Assessing Business Application Maturity

• Understanding SharePoint Capability Maturity and SharePoint Maturity by SKU

• Sub-Capability Maturity, Workflow

Send me a mail at dhealey@chrysalisbts.com

Dave Healey

• dhealey@chrysalisbts.com

• @dhealey27

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&

Thank You! SharePoint Saturday Bend Sponsors

Don’t forget SharePint at Greg’s Grill

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presented by

Dave Healey dhealey@chrysalisbts.com

(206) 734-9414