sizing up your students, part 1: improving online retention and success
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Sizing up Your Students, Part 1: Improving Online Retention and Success
Susan KincadeMarch 14, 2008
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West Hills Community College District
Who are we?
Online Enrollment for Six Academic Years
2,207
161.4
2,274
461.5
2,420
399.7
3,563
558.2
4,084
826.9
5,764
1,190.70
0
1,000
2,000
3,000
4,000
5,000
6,000
2001-2002
2002-2003
2003-2004
2004-2005
2005-2006
2006-2007
UnduplicatedEnrollment
FTE
2001 - 2006 Online FTES & Unduplicated Headcount by College
2,068
1,5611,793
1,948
3,023
2,1422,304
1,849
1,477
161
461
558
1,101
399
886
0
500
1,000
1,500
2,000
2,500
3,000
3,500
0
200
400
600
800
1,000
1,200
Lemoore 1,561 2,068 1,793 1,948 2,142 3,023
Coalinga 0 0 0 1,477 1,849 2,304
FTES 161 461 399 558 886 1,101
2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 * 2006-2007
WHCCD Online Enrollment by Ethnicity
0%
10%
20%
30%
40%
50%
60%
2001-2002 2.1% 6.3% 4.0% 28.8% 1.3% 0.1% 0.3% 55.1% 1.9%
2002-2003 2.0% 5.7% 3.2% 32.5% 1.1% 0.7% 0.7% 50.0% 4.1%
2002-2004 2.8% 5.5% 3.1% 35.4% 1.1% 0.7% 0.6% 47.0% 4.0%
2004-2005 3.0% 6.1% 2.6% 37.4% 1.3% 1.0% 0.6% 43.1% 4.9%
2005-2006 3.5% 7.2% 2.6% 38.6% 1.5% 1.2% 0.6% 39.8% 4.9%
AsianAfrican
AmericanFilipino Hispanic
Native American
OtherPacific
IslanderWhite Unknown
White Online Enrollment & Success Rates
0
200
400
600
800
1,000
1,200
1,400
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Enrollment 859 1,032 842 1,102 1,209
Success 58.1% 63.3% 64.3% 62.4% 63.5%
01-02 02-03 03-04 04-05 05-06
Hispanic Online Enrollment & Success Rates
0
200
400
600
800
1,000
1,200
1,400
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Enrollment 451 673 634 957 1,151
Success 38.9% 47.8% 46.1% 50.2% 50.3%
01-02 02-03 03-04 04-05 05-06
African-American Online Enrollment & Success Rates
0
50
100
150
200
250
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Enrollment 97 120 98 156 203
Success 46.2% 49.6% 49.0% 48.6% 44.9%
01-02 02-03 03-04 04-05 05-06
WHCCD Online Enrollment by Age
0%
10%
20%
30%
40%
50%
2001-2002 0.7% 28.3% 24.9% 40.1% 6.0%
2002-2003 0.9% 35.7% 21.2% 37.3% 4.9%
2002-2004 2.1% 43.4% 20.9% 30.5% 3.2%
2004-2005 9.5% 44.3% 17.5% 25.7% 3.1%
2005-2006 20.8% 37.8% 15.7% 23.4% 2.4%
<19 20-24 25-29 30-49 50+
Online and Classroom Grade Comparison for Same Students – 2002-2006
0%
5%
10%
15%
20%
25%
30%
35%
Online 28.1% 18.1% 11.4% 4.1% 13.8% 0.3% 24.1%
Classroom 33.0% 22.2% 16.6% 5.0% 6.9% 0.4% 16.0%
A B C or CR D F or NC I W
Online Success and Retention
0%
20%
40%
60%
80%
100%
Success 52.3% 57.0% 56.8% 57.1% 57.3%
Retention 74.3% 77.4% 75.0% 74.1% 76.1%
2001-2002 2002-2003 2003-2004 2004-2005 2005-2006
West Hills Online Instruction-Spring 2007• 2,429 Students Enrolled
• 71 Faculty: 26 Full-Time Faculty & 45 Part-Time Faculty
• 122 Course Sections
• 24 Disciplines: AOJ, Art, Bio, Bus, Child Dev, CIS, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, PE, Phil, Phys Sci, Poli Sci, Psych, Sociology
• Four AA Degrees Online – AOJ - Law Enforcement– Liberal Arts – Psychology– Social Sciences
West Hills Online Instruction-Spring 2008• 2,707 Students Enrolled (still enrolling)
• 85 Faculty: 26 Full-Time Faculty & 45 Part-Time Faculty
• 157 Course Sections
• 25 Disciplines: AOJ, Art, Bio, Bus, Child Devlmt, CIS, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, PE, Phil, Phys Sci, Poli Sci, Psych, Sociology, Social Work
• Four AA Degrees Online – AOJ - Law Enforcement– Liberal Arts – Psychology– Social Sciences
Online Retention: A Three Step Process
•Student Support
•Faculty Support and Training
•Online Classroom Administration
STUDENT SUPPORT
Help Desk Coordinator
Telephone and Email Response Support
Provide Support for ALL Services
Provide Support for ALL Services
• We Have….– Student Email– Online Admissions– Online Registration– Online Add/Drop– e-Commerce Payment Option– Transcript Requests– Blackboard Learning Platform
for Online and Web-Enhanced Classes
FACULTY SUPPORT
Education Technology Specialist
ODT -On Demand Training
Toys, Tools, Technology
On-Demand Training
• What IS ODT?:
– Faculty Come to Workshops
– Faculty Call for Help
– Faculty Come to Our Office
– Faculty Wait for Us to
Come To Them!
Increasing Success• What Can Be Done? What Are We Doing?
– Online Orientations for Faculty and Students
– Best Practices Training for Faculty Teaching Online
– Research other Institutions for Best Practices
– Continue to Innovate
Innovative Student ServicesOnline tutoring and rich feedback (teaching
assistants) through EduMetry
• www.writeraide.com• www.mymathaide.com
• http://www.edumetry.com/
New Endeavors Continued…• Online Faculty Listserve– Blackboard Repository not working
– Use to Disseminate important info
– Use to have discussion items
– Use to share best practices from other institutions
• Syllabus Template– A case of “Where’s Waldo”
– Easier for Faculty
– Easier for Students
New Endeavors• Podcasting– 1st Problem –being confused with Vodcasting!– 2nd Problem –ADA compliant!– 3rd Problem –can’t get Bb Building Block to
work!
– We’re doing Podcasting release to faculty now, knowing that vodcasting is going to be the Very Next Thing and they’ll want it NOW!
New Endeavors…
• Online Evaluation Tool for Full Time Faculty that is in the Bargaining Unit Language
– Next Step is Education (no pun intended)– How do you evaluate an online course?– What do you look for besides Discussion
Board, Announcements, Assignments, and Stats?
Part-Time Instructor Total LoadTotal WSCH
WSCH/Load +/- State Target 525
Watts, Kathryn 0.6 487 859 63.69%
Butts, Lisa 0.6 453 755 43.81%
Grenseman, Paul 0.3 210 741 41.19%
Esposito, Michael 0.6 441 735 40.00%
Warkentin, Brooke 0.6 435 725 38.10%
Bezis, Justin 0.6 411 685 30.48%
Johnson, Brenda 0.5 297 660 25.71%
Ledesma, Elizabeth 0.4 264 660 25.71%
Dean, Carl 0.6 390 650 23.81%
Aquino, Joe 0.3 215 645 22.87%
Forth, Donald 0.2 129 645 22.86%
Online Classroom Best Practices?– Review Syllabi for Outline Ed Code Compliance– Populate Tabs Appropriately– Remove Tabs That Have No Content– Set Up Discussion Board Appropriately– Review Discussion Board for Inappropriate Use– Review Assignments for Relevance (not cut and
paste job from wrong course)– Use Online Gradebook Function– Drop Inactive Students
Online Classroom Best Practices/2– Review Links to Make Sure They’re Active– Update Course Each Semester – Ensure Content is Current – Check for Accessibility Issues– Weekly Email to Students– Use Large Font for Announcements – Start Course with Strong Communication– Maintain Rigor– Add Multi Media as You Go
Decisions… Decisions…• Every course can have high retention and
high success rates, IF you sacrifice Rigor.
• Every course can have low retention and low success rates, IF you sacrifice quality instruction.
• Somewhere in the middle of that continuum or rubric if you will, there is Rigor, Quality Instruction, AND high retention and success.
Overall Great Resource
Journal of Asynchronous Learning Networkshttp://www.sloan-c.org/publications/jaln/index.asp
JALN: Is "As Good as Face-to-Face" As Good As It Gets?
http://www.sloan-c.org/publications/jaln/v6n2/v6n2_macdonald.asp
Q & A
•What can I answer for you?
Upcoming/Archived Seminars
For upcoming desktop seminars and links to recently archived seminars, check the @ONE Web site at:
http://www.cccone.org/seminars/index.php
Thanks for Attending
For information on @ONE’s trainings go to:
http://www.cccone.org/index.php
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