social intranets - taking advantage of social within your organization

Social Intranets – Taking advantage of social within your organization

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• Use ‘Questions’ panel to ask questions or chat in your control panel

• Q&A will be at the end of the presentation

• A recording of the event will be supplied next week.

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Meet the panel

Carmine Porco

Expert

Vice President & General ManagerPrescient Digital Media

Josh Anstey

Expert

VP Partner EngagementElcom

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Agenda

• Welcome and Introduction

• Social Intranet Overview - the trends developing in social intranet

• Why Social Intranet?

• Social functionality types

• How people, process and technology work together to create a social intranet

• Best practice tips of success

• Current technology available and points to consider

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About Elcom

• Globally Recognized Web CMS

• Over 16 years experience in the industry

• Global Partner & Client Network

• Over 100 modules of functionality

• Powerfully Simple CMS for Websites, Intranets,

eCommerce, eLearning, Mobile, Social, Online

Marketing

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Prescient Digital MediaAbout UsCarmine PorcoVice President & General Manager

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Who are we?

Prescient Digital Media

• 11 years of rich history.

• Strategic Internet & intranet consulting, planning & design services to many Fortune 500 & big brand clients, small and medium-size leaders.

• More intranet engagements & clients than any firm (class).

• A well defined and proven methodology.

• Technology neutral, no partnerships with CMS vendors.

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Who are we?

Prescient Digital Media

We treat each client as unique;

• Listen to their needs, goals and challenges;

• Understand a client’s requirements and potential; and

• Deliver highly effective and innovative website & intranet plans, designs & solutions.

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Who are we?

Prescient Digital Media

Some of our clients:

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Social Intranet OverviewThe trends developing in social intranet

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• An intranet that features multiple social media tools for most or all employees

• Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page

• Woven into most aspects of content consumption

The Social Intranet

Source: Social Intranet Whitepaper, 2012

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Learn about the most common:• Satisfaction Rates• Intranet 2.0 tools• Technology platforms• SharePoint and other Intranet 2.0 solutions• Costs of Intranet 2.0• Barriers to Implementation

IABC Survey (2011)

1,400 Respondents

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Employee Satisfaction

28%Very Good (6%) or Good (22%)

38% Satisfactory

26% Poor

Social Intranet Study, 2011, 1401 participants

5% Very Poor

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Many organizations with Social Media and Intranet 2.0 tools are not very social yet

• Most organizations, 47%, have only one or two social media tools, but no enterprise wide use

• There is limited use, some enterprise use of limited social media, in 39% of organizations

• Only 14% of organizations claim to use a full social intranet in which there is enterprise use of multiple social media tools

Degree of Implementation

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Why Social Intranet?Reasons & Benefits

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The leading need or reason behind Intranet 2.0 implementations are:

• 78% Employee Collaboration• 75% Employee Engagement• 66% Knowledge Management• 51% Team / Department Sites• 46% Effective Communications

Reasons for implementing intranet 2.0

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"Social media and networks, online communities and other Internet communications tools are important to me in the workplace."

Source: Insidedge Generational Communications Survey, 2011

Benefits of Social Intranet

Younger gen. of employees are demanding social media

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• Helps organizations retain qualified staff• Improves employee engagement• Improves knowledge worker productivity

Other Benefits

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Social FunctionalityExamples

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Blogs

75%of those orgs that use social media

26% enterprise deployment

49% limited deployment

5% have no plans

Social Intranet Study, 2011, Preliminary Data, 1401 participants

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Blogs

61%of those orgs that use social media

19% enterprise deployment

42% limited deployment

12% have no plans

Social Intranet Study, 2011, Preliminary Data, 1401 participants

Wikis

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2727+

43%of those orgs that use social media

19% enterprise deployment

21% limited deployment

22% have no plans

Social Intranet Study, 2011, Preliminary Data, 1401 participants

Strictly Confidential © 2011 Prescient Digital Media Not For Distribution

Employee Networking

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72%Governance, policies, or standards

Social Intranet Study, 2011, 1401 participants

Governance & Policies

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Source: Richard Dennison, BT

Source: Richard Dennison, BT

Building a Social IntranetPoints to Consider

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• Technology is one of the three components of a social intranet.

• But need to gather business requirements beforehand

Social Intranet Infographic (2012)

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Social Intranet Infographic (2012)

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Requirements gatheringSite evaluation

Interviews

Surveys

Focus Groups

Importance vs. Satisfaction

(gap analysis)

Need to gather Business Requirements before selecting technology

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Planning

• Making sure you have a functional plan, design & wireframes before evaluating different platforms

• Strategy & governance very important

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Choosing the right intranet platform

• No one-size-fits-all solution.• Thousands of technology solutions to choose from.• Follow proven process to ensure the technology you

buy is right for your organization.

Vendor Evaluations

• Assessment & planning will determine and detail all of your specific requirements.

• Business and functionality requirements become your solution requirements and evaluation criteria.

• Evaluation criteria are used to determine vendor short list.

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Technology: Evaluation Matrix

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Solution Evaluations

• Undertake macro evaluations• Open or closed (invitation) RFP• Closed RFP to specific vendors will shorten the decision

cycle but narrow the field• Participate in tailored product demos• RFP process is normally 2 weeks to 2 months depending

on the complexity of the project

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Josh Anstey, VP Partner EngagementSocial Intranet Technology

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Social ToolsSocial

Blogs

Team Rooms

Polls

Wikis

Forums

RSS

Mobile

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43% 42%

Social

Blogs

• Increase Communication

• Increase Collaboration

• Valuable Resource for Feedback

• Share & Discuss Company/Product Ideas

• Keep Company updated

Benefits of an Internal or Team Blog

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Team Rooms

• Areas for specific project teams and departments

• Teams can upload and share team specific documents

• Security

• Easily create and manage

Benefits of Team Rooms

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Polls, Content Rating & Commenting

• Engage employees

• Quick responses (time-effective)

• Communicate & Voice opinions

Benefits of Polls & Commenting

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Polls, Content Rating & Commenting

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Wiki

• Create a knowledge base

• Employees and team members can contribute

• Improved communication and collaboration

• Version control & audit trails with Wiki updates

• Great place to brainstorm and share ideas

Benefits of a Wiki

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• Share & Discuss Company/Product Ideas

• Discussion Board - Familiar

• Becomes a knowledge base

• Increase Collaboration

• Follow a thread or topic

Benefits of a Forum

Forums

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#elcomsocial#intranet2

RSS

• Syndicate Internal & External Content

• Users can subscribe to content

• Streamline & improve internal content syndication

• Improve relevance of content for employees

• Keyword search capabilities

• Automatic Updates

Benefits of RSS

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Mobile

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Thank YouQ & A

Carmine PorcoGeneral Manager & Vice PresidentPrescient Digital Media

cporco@prescientdigital.com

www.prescientdigital.comwww.intranetblog.com@carmineporco@intranet2+1 (416) 728-2226

Josh AnsteyVP Partner EngagementElcom

josha@elcomCMS.com

www.elcomCMS.com@elcomCMS+1 (917) 628-2373

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