"social workers:" leveraging your employees for social media success

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All too often, companies silence their most loyal and knowledgeable advocates on social media. By enforcing a strict social media policy, or banning social all together, marketing strategists are missing out on opportunities to build a social company culture that grows reach, improves engagement and builds recruiting power. This presentation outlines the importance of employee involvement in social strategy and suggests tools and strategies for success. Originally presented at Social Media Week Toronto on September 24, 2013.

TRANSCRIPT

Leveraging your employees for social media success

@kendalpeiguss // #gilbane

SOCIAL WORKERS

@kendalpeiguss

Marketing Programs Manager at SmartBear Software

Contestant on the Price is Right (lost a trip to Los Cabos in the Showcase round)

#gilbane

KENDAL PEIGUSS

SOCIAL MEDIA…What’s your policy?

of companies have a formal social media policy

of companies block employee access to social media at work

http://socialmediatoday.com/tompick/1647801/101-vital-social-media-and-digital-marketing-statistics-rest-2013

26%

69%

What’s your policy?un

-

#gilbane

Your employees are your most valuable social media assets.

#gilbane

Expert

s Advocates

People

THEY ARE EXPERTS

Leverage Your Experts

• Retweet them, share their content

#gilbane

Make a Twitter list

#gilbane

Share their content

#gilbane

• Retweet them, share their content• Call them into conversations, online

or offline

Leverage Your Experts

#gilbane

Technical expert to the rescue!

#gilbane

• Retweet them, share their content• Call them into conversations, online

or offline • Include their social info into

webinars, press releases, product launches

Leverage Your Experts

#gilbane

Link to social profiles

• Retweet them, share their content• Call them into conversations, online

or offline • Include their social info into

webinars, press releases, product launches

Leverage Your Experts

#gilbane

THEY ARE ADVOCATES

• Make it EASY to share open positions, event info and new content

Empower your Advocates

#gilbane

“The @SoapUI by @SmartBear 4.6 #REST release is now available! http://bit.ly/1goTd8j”

The “Easy Tweet”

#gilbane

• Make it EASY to share open positions, event info and new content (easy tweet)

• Make photos readily available and public

Empower your Advocates

#gilbane

Use Flickr or Facebook

to share photos

• Make it EASY to share open positions, event info and new content (easy tweet)

• Make photos readily available and public

• Train your teammates on social media

Empower your Advocates

#gilbane

Personalized social training

#gilbane

THEY ARE PEOPLE

“The best Sales month I ever had was the month after my son was born.”

- Gerry McManusNational Sales

ManagerSmartBear Software

• Bake social media into the culture

Give Power to the People

#gilbane

• Bake social media into the culture• Experiment with new technologies

Give Power to the People

#gilbane

Video brings people to the forefront

#gilbane

• Bake social media into the culture • Experiment with new technologies • Showcase people and personality in

marketing and Sales

Give Power to the People

#gilbane

The Policyun-

#gilbane

Leverage

your

expertsGive

power to

the peopleEmpower

your

advocates

Thank you.

Kendal Peiguss@kendalpeiguss // #gilbanelinkedin.com/kendalpeiguss

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