spectrum organizational development - consulting expertise

Consulting Expertise

Change in Approach

•  Ensure you have plenty of experience to back up the fact that you’re

saying that you can help

•  Your goal – Authority, Credibility & Respect

Becoming a Consultant

•  To analyze a business, taking it apart from the inside and trying to figure

where to go next with it

The Underlying Concept

Consul'ng  Exper'se  

An'cipate  

Listen  

Plan  

Three Abilities

Consul'ng  Exper'se  

An'cipate  

Listen  

Plan  

Three Abilities

Anticipate

Start  with  Know  

Think  in  “What  if’s”  

Think  it  through   Be  Aware  

4 Keys to Better Anticipation

•  The more you Know, the better you can predict and respond.

•  Spend the time educating yourself and getting to know more about who

and what is around you.

Know

Know

•  Train yourself and others to consider the relationship of cause and effect in every

decision you make.

•  Think of how each choice impacts the next choice.

Think in “What If’s”

Think in “What If’s”

•  We’re busy and trying to move fast. In doing so we often miss the ability to capitalize on

a strategic choice

•  Slow down

•  Consider all options

Think it Through

Think it Through

•  One of the best ways to anticipate is simply to observe, be aware of what’s around you,

evaluate your choices and act

Be Aware

Consul'ng  Exper'se  

An'cipate  

Listen  

Plan  

Three Abilities

Listen

Becoming an Active Listener

Active Listening

Sensing  • Postpone  evalua'on  

• Avoid  disrup'ons  • Maintain  Interest  

Evalua'ng  • Empathize  • Organize  informa'on  

Responding  • Show  Interest  • Clarify  the  Message  

80%

Keep Quiet

•  Good listeners seek to understand - and challenge - the assumptions that lie below

the surface of every conversation

Challenge Assumptions

Consul'ng  Exper'se  

An'cipate  

Listen  

Plan  

Three Abilities

Plan

Where Are You Going?

Seeing the Future

Periodization

Short   Medium   Long  

A Portfolio Approach

•  Time Management

•  Needs Analysis

•  Skills, Attitudes, Knowledge

•  Tactical

Short-Term (30 Day Cycle)

•  Continuous Improvement

•  Operations Planning

•  Behaviour Change

•  Consultative

Medium-Term (6-9 Months)

•  Business Evolution

•  Strategy

•  Foundational Change

•  Strategic

Long-Term (1-2 Years)

Repeat

Consul'ng  Exper'se  

An'cipate  

Listen  

Plan  

Three Abilities