spinvox & twitter: extending customer service

Post on 06-May-2015

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DESCRIPTION

Originally put together for the Porter Novelli 'Everything about Twitter Day', this presentation gives a brief overview of how James Whatley - aka @whatleydude - uses Twitter daily for and on behalf of his employer, SpinVox.

TRANSCRIPT

“@whatleydude”

@whatleydude

“But why?”

It’s Simple

• Be Yourself• Add Value• Aid the needy• Correct facts• Answer when called

(but refrain from wading in)

• And ultimately...

“Why are you here?”

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