state of california e911 next generation update 2009 andy nielsen state of california e9-1-1 office...

State Of California E911 Next Generation Update

2009

Andy Nielsen

State of California E9-1-1 Office

andy.nielsen@dgs.ca.gov

• Managed IP-based networks and elements that augment present day E9-1-1 features and functions

• Process all types of calls including non-voice (multi-media) messages

• Acquire and integrate additional data useful to call routing and handling

• Support data and communications needs for incident response and management

• Network of Networks

What is NGEN?

MPC VPC

ALI

Wireline calls

Wireless calls

VoIP calls

GIS

Broadened Set of Authorized Agencies

Additional data and features

PSAPs

Managed IP

Network

High Level

Conceptual NG9-1-1 Configuration

IP networkIP network

IP networkIP network

IP networkIP network

Text Video

How Close is NGEN?

• Identifying today’s reality– DOT Trial

• Limited scope– Controlled environment– Limited participation

• Expectations– Standards and Process

development

• California’s involvement

• Identifying today’s reality– NENA

• National Issues– Regulatory– Funding

• Standards– Existing technologies– What’s needed– When will it happen - 2010

How Close is NGEN?

How Close is NGEN?

So, how close are we??

– Full Next Gen. capable – Never??

– As we define NGEN today, 2011…..maybe

How Close is NGEN?

• Identifying today’s reality– Other States

• Washington State RFP 06/08/08

• Shelby County Alabama RFP 03/09/09

• State of Montana- IP network

• State of Indiana – Wireless

Why is California Different?Let’s Compare:

• Indiana– 2.5 million calls - 2008– Population - 6,271,973– PSAPs – 175– No jurisdictional

overlaps

• California– 1.1 million - per month– Population – 33,871,648– PSAPs – 490– CHP and local

jurisdictional overlaps

• What does NGEN mean to the PSAP, to the State E9-1-1 Office?

• What are the expectations?

• What does NGEN mean to CALIFORNIA??

What is NGEN?

NGEN in California

• What does NGEN mean to California?– PSAP survey results

• More Content• Make it easier to provide help

to 9-1-1 callers

– Antiquated network architecture• Rigid• Wireline 9-1-1 – “Bulletproof”

NGEN in California

• What does NGEN mean to California? State wide issues

• Network Costs • Disaster Recovery• Wireless calls

– Single biggest impact !!– California’s biggest issue !!

The Wireless Issue in California• Over 1.7M 9-1-1 calls per month.• Over 1.1M are wireless.• 66% of all 9-1-1 calls are wireless.• CHP receives 70% of wireless calls or 770K

per month.• CHP has 175 call-taking positions as

compared to 1764 PSAP call taking positions.• Single biggest issue for the

State 9-1-1 Office!!

The Wireless Issue in California

Why is it a big issue??• Call Volume (wireless up, wireline down)• Disparate service compared to wireline

– Sector based routing

CHP Workstations

PSAP Workstations

1759%1764

91%

CHPCalls

PSAPCalls

770K45%930K

55%

WirelessCHP

WirelessPSAPs

770K

64%

400K36%

Answering Positions Wireless Calls = 1.1M per month Total 911 Calls = 1.7M per month

The California Monster!

• Managing the “Elephant”– Divide into manageable parts

• ALI Network

• Wireless E9-1-1 Callers

• Native IP inputs – VoIP

• Regional Deployments

What is California Doing?

• Monitoring other projects

– Other states’ RFPs, RFIs, Trials, etc.

– DOT project

– NENA

What is California Doing?

• Reviewing impacts to current funding models– Network centric vs. CPE centric

• Content delivery• CPE contracts

– Technology is not as big an issue as funding and policy

What is California Doing?

• Determining regulatory impacts

– Tariff protection for vendors

– Contracts and CPUC

– Open competition

What is California Doing?• Identifying how to leverage NG9-1-1

(Can’t jump to NG9-1-1 over night) – Identify tactical and strategic plans– Identify low risk, high benefit projects that

build toward NG9-1-1– Fund “limited applications” that

demonstrate functionality while providing key learning

“Limited Applications” The Biggest Bang for our collective Buck!

• Identify low-risk, high-benefit targets

– Wireless E911 – Routing on Lat/Long

– ALI Network – IP based

– Regional and Agency issues

– Use technology to reduce network costs

Hosted SolutionsButte County

Butte County Fiber NetworkButte County Fiber Network

HostHost HostHost

SelectiveSelectiveRouterRouter

Hosted SolutionsNorth LA County

ESInetESInetESInetESInet

SelectiveSelectiveRouterRouter

E9-1-1 Network

S/R

ALI

DB

PSAP

MobileSwitching

Center(MSC)

3rd Party DB

provider

VoIP Service Provider (VSP)

End-officeSwitch

CLEC

Gateway

ALI - IP Network

S/R

ALI

DB

PSAP

MobileSwitching

Center(MSC)

3rd Party DB

provider

VoIP Service Provider (VSP)

End-officeSwitch

CLEC

Gateway

ALIPIP

Network

LAPD Content Delivery

Wireless “Limited Application”

S/R

ALI

DB

MobileSwitching

Center(MSC)

3rd Party DB

provider

VoIP Service Provider (VSP)

End-officeSwitch

CLEC

Wireless E9-1-1XY Routing

Network

PSAP

GatewayGateway

ALIPIP

Network

“Limited Applications”

• What do we need for “Limited Applications”?– Identify Target Sites– Identify Solution Providers– Identify Costs– Identify Gaps

• Funding• Regulatory

– Determine if RFIs are required

Limited Applications and RFI’s Who are the Contenders?

Identify the solution providers

The “Usual Suspects”• AT&T• Intrado • Verizon

• CallWorx• TCS• NG9-1-1 Inc.• Positron• Plant/CML• Others??

ELIMINATE the PRETENDERS!

Limited Applications and RFI’s

• Through Limited Applications and RFIs Identify costs– Identify network and equipment

components– Compare with existing costs– Extrapolate budget costs– Identify potential contract

vehicles

How much will NGEN Cost?

• Identify regulatory/program issues– Changes to existing laws?

– Funding policy changes?

– Operational impacts?

What Needs to Change?

– Develop tactical and strategic implementation plans• Identify timelines• Identify high probability of success targets • Identify limited application sites for Proof of

Concept testing – short-term plan• Identify state-wide deployment – long-term

plan to bring NGEN to California

Getting it Done!

Is it NGEN or <NGEN?

• Hosted Solutions

• IP ALI

• Routing on XY

It’s not NGEN, but we can accomplish a lot on the way there…

Let’s enjoy our journey!!

State Vision

“Anyone, anywhere within the State of California, will

have access to the fastest, most reliable,

most accurate and most secure 9-1-1 services.”

State 9-1-1 Website

http://www.td.dgs.ca.gov/Services/911/default.htm

It’s great!!A goldmine of information!!

Questions?

I have a few…I have a few…