swafe bpm · highlights, portfolio , key projects our esteemed relationship with ibm ... shcil...

Integrated Facility Management Services for Critical Infrastructure

June 2014

For

IBM In Singapore

1

SWAFE BPM

AGENDA

Introduction to Swafe

Highlights, portfolio , Key projects

Our esteemed relationship with IBM

Understanding of current system of needs

Impediments and drivers to I -FMS

Our proposal

Value Proposition

Way forward

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 2

3

SWAFE BPM is an ISO 9001 and 140001 certified company

established in 2007

Poised at INR 25 cr for FY 1-13 with Strong Organic Growth

plans in India @ 300% yoy.

1200+ resources having multi-vendor , multi technology, multigeography expertise

Managing more than 1,700 sites with and 15000 asset units

spread

Presence in 28 states in India and Global presence with

office sin Singapore, US , planned in Thailand

supporting 10,000 business locations that drive more than

Rs 3.5 Lac Cr in business transactions yearly.

A trusted partners to companies having mission critical applications/ transaction

Swafes Integrated

FMS interest enabling

facility and

equipment to operate

24 x 7 x 365 risk-free – while reducing costs.

Highlights

Global Presence Africa: South Africa

Nigeria

Guinea Conakry

Mauritius Americas: US : Cincinati

South Asia India: Bengaluru , Mumbai . Delhi hissar Chennai Hyderabad Kolkatta

Asia–Pacific: Singapore

Thailand

Present

Planned

ME : Dubai , KSA

International presence includes USA, Singapore, planned offices in Thailand

India: 29 states and 650 districts

Our esteemed relationship

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 5

IBM And Swafe have worked for over 5 years deploying more than 300 people and serving

more than 50 esteemed customers few current projects include the Central and the

Regulatory bank of India

6

Project Name Location Type of Facility

RBI Belapur Mumbai Hard (Technical)

RBI Nagpur Nagpur Hard (Technical)

CBI Belapur Mumbai Hard (Technical)

CBI Hydrabad Hydrabad Hard (Technical)

Bajaj Allianz Hydrabad Hard (Technical)

SSTL Chennai Hard (Technical)

KVB Chennai Hard (Technical)

SHCIL Mumbai Hard (Technical)

TTSL Mumbai Hard (Technical)

Current relationship in place

Understanding of current practices

Existing system in place

Experienced management board

More flexible & better utilised workspaces

Greater outsourcing in a bundled service provisions▪

Greater building and asset knowledge

Greater focus on larger, leaner FM drivers delivering

cost reduction strategies

Professionally recognised approaches

Collaďoratiǀ e WorkiŶg ͟ staŶdards

JoiŶt ͞IŶŶo ǀatioŶ “trategies

Only Price based procurement

Short term contracts

Lack of partnership/collaboration

Resistance to change

Lack of internal support for FM at Senior/

Board Level

Being afraid to take risks establish trust

Multiple OEM platform

Integration between control systems in

building itowards better optimisation

Leverage Build

Challenges Enable

Our enagement will work to

Understanding of current system

of needs

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 8

Facility Management

Place

People

Process

A profession that encompasses multiple disciplines to ensure functionality of the

built environment by integrating people , place process and technology

Technol ogy

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 9

I-FMS Key Services

Technical FMS

IT FMS Services

Repair and maintenance

Audit

Design & Consulting

Project mgmt

Ancillary and Soft services

Estate management

Annual Maintenance Contracts for cooling, UPS , Fire-Security Systems

Mahindra & Mahindra Ltd 10

Integrated

Facility

Management

First level Maintenance Trouble shooting and resolution

of L1 , L2 Problems Predictive and Preventive

Maintenance SLA Management RCA Analysis and trending (

equipment wise)

SRM Services like basic civil, electric

repairs Inventory tracking House keeping services /Janitorial

, landscaping Estate Management such as

Access Management ( 3rd party) Diesel Filling management Electricity Bill payment coordination

management Rental management Coordination

Data center design IT/ Server design Infra redesign 3rd party audits – energy , quality

& facility

Incident management Energy consumption tracking Equipment Performance Work force management

Annual Maintenance Contracts for Multivendor UPS AMC Multivendor Cooling equipment

Technical & IT

FMS

Design &

Consulting

Ancillary

Services

Monitoring &

Analysis AMCs

SWAFE’s Integrated FMS offers customers services through out the life cycle of their Infrastructure and serves

its customers across various geographies and across technology platforms and thus becoming an One Stop Solution

Technical FMS

Services & Delivery Approach

Mahindra & Mahindra Ltd 12

Integrated Facility Management Services For Datacenters

Why Managing NCPI needs as much focus as IT?

Custoŵer Iŵperatiǀ es …

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Fulfilling carbon commitments

Social Responsibility Reducing data

Incentives

Controlling Energy Costs

center overheating

Releasing power and

cooling capacity

Regulations

Power & Cooling #1 issue for CIOs

• 70% of respondents recently

said power and/or cooling

issues are now their single

largest problem facing their datacenters

• Projections are 48% of IT

budget spent on energy, up

from 8%

Source: Gartner CIO Survey, UA 2012

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Roadmap to efficiency improvement

Setting a new area for ongoing strategy

Setting numeric targets for data centre performance No benchmark data available

Poor understanding of current conditions

Depends on IT model (Mixed, Heavy storage, etc)

Depends on redundancy

Depends on geographic location

Focus on process capability improvement Internal vs industry metrics

Makes investments more efficient

The smartest thing to do is get yourself on a track for improvement, rather

than set arbitrary goals vs industry averages

Data Center Energy Efficiency

Source: Green Grid

Facility Power DCiE IT Power

3

For the optimized IT infrastructure, re-optimize the supporting facilities

infrastructure

1

For existing IT infrastructure, optimize

the supporting facilities infrastructure

With the optimized facilities

infrastructure, optimize the IT

infrastructure 2

19

Reduce your operation costs by utilizing measurement, benchmarking, modeling, and analysis to improve your Data

Center's energy efficiency. PUE = Total Facility Power / IT Equipment Power DCiE = IT Equipment Power / Total Facility Power

A Typical data center consumption pattern

PUE DCiE Level of Efficiency

3.0 33% Very Inefficient

2.5 40% Inefficient

2.0 50% Average

1.5 67% Efficient

1.2 83% Very Efficient

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 20

Basic Calculation

Total IT Load Total

Facility Load

94kW

200kW

PUE

DCiE

2.13

47%

Detailed Calculation

Total IT Load Cooling Infrastructure

Power System Load

Lighting Load Total Facility Load

94kW 80kW 24kW 2kW

200kW

PUE DCiE

2.13 47%

TherŵodyŶaŵiĐs iŶ ĐoŵputiŶg…

Tried & Tested Methods

• Location Driven energy efficiency: Right location can drive energy

consumption lower

• Structured cable management

• 3D inventory and asset management

• Hot and cold aisle configuration

• Dynamic cooling adjustments

• Virtualization ,Roofing ,Rain water harvesting, server/storage alignment

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 22

FMS for other Critical Infrastructure

– Critical facilities

• Data Centers

• R&D centers & labs

• Hospital

• Airports

• MSCs,

– Large building infrastructure

• Corporate offices and tech Parks

• Malls

• High end residential complex

– Prestigious Residential

– like schools, hospitals , commercial buildings , Sports complex, townships

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Elements in Scope

Computing and Office

• Servers

• Desktops

• Printers

• Copiers

• Scanners

Non computing / Support Infrastructure

• Electrical – Air Conditioners

– HVAC/ Chillers

– Gensets

– UPS

– Electrical Infrastructure • LT panel

• Transformers

• Security and monitoring

– CCTV

– Fire extinguishers systems, FM 200 systems

– BMS

• Others

• Lifts

• Civil and other building infra (c) SWAFE Business Process Management Pvt Ltd : Confidential and F 24

Delivery Approach

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Key Performance Indicators Efficient management of all technical services - Electrical, UPS, PAC, Lighting, Air

Conditioning and Water

To ensure that the building management provides uninterrupted power supply 24X7

operation by routine coordination and liaison with the Building/ Estate Manager

Planned Preventive Maintenance

Critical services continuity Help Desk Response time for electrical & plumbing issue

during normal office hours

Help Desk Response time for electrical & plumbing issue during normal office hours

Full functionality of Fire Detection/ Monitoring/ Protection System

Statutory Compliance

Energy Conservation and savings

Inventory management

MaŶageŵeŶt of WarraŶties/ DLPs/ AMC ’s

Asset management, tracking and record

Life cycle costing and capital Planning for replacement

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 26

Legacy FMS Service Delivery

Service Delivery

People On Site

Project Management

High

attrition Limited

Skills

High Vendor Dependency

Only Monitoring

27 (c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information

SWAFE FMS Approach

Quality People

Productivity Tools ( Play Books)

Process & Policies Adherence

Product Experts

Business

Continuity

Plan

Program

Management

Reporting &

Analysis

Audits &

Mock Drills

HR &

Training

Off Site

Function for Green DC

Energy Efficiency

High

Availability On Site On Site

28 (c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information

Skill Set Mix

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 29

Skill set mix

2% 2% 1%

16% 4%

5%

5%

Technician HVAC

19%

46%

SME UPS

SME BMS

SME Cooling

Technician UPS

Technician DG

Multi technician

Activities 1. swafe resource ramp up 2. Site Access formalities 3. Site Takeover 4. Documents Handover 5. Knowledge transfer 6. Training 7. 3rd Party interfacing 8. 3rd Party agreements

Activities 1. Ensure transition activities are

completed 2. Review preparedness 3. Close gaps, if any 4. Extend / End transition/

stabilisation period 5. Start of SLA based performance

Site Take over/ transition

Time

Project

LOI Contract

(Transition

Begins)

(4-6 weeks) (4 week)

Transition

Review

Transition

ends

Activities 1. Initial team setup 2. Due Diligence 3. Interface mechanism 4. Resource Planning 5. Process Mapping 6. Responsibility Matrix 7. Transition plan 8. Report formats

existing

swafe

Complete

sites handover

(2 weeks)

IT FMS

Services & Delivery Approach

Mahindra & Mahindra Ltd 31

32

Call Logging Process

33

Transition Objectives

34

Swafe Capabilities

35

Swafe Technical Support Services

36

Swafe

37

Support Process Integration

38

CoDesk - Summary

Annual Maintenance Contracts

Cooling , UPS, Fire and Security

Systems

Mahindra & Mahindra Ltd 39

Annual Maintenance Contracts-

AMCS of UPS, Electrical Infra, cooling and Networking

– Provide unified view to a multi location multi brand multi vendor UPS

installations

– To improved availability and energy efficiency of such installations.

– Providing Unified view to 100 plus customer ’s AMC (Annual maintenance contract)

– Managing over 15000 units of assets and 50000 plus sites

– Inhouse Techincal Repair Centers for component level repair up to 20 KVA and card level up to 100KVA

– Currently servicing APC, Emerson, Hita, Titronics, DB Power, Numeric

and other local brands across country

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AMC Reach and Service Delivery AMC Delivery Methodology

• Plan with customer to – Cover uncovered locations

– Committed manpower to support them

– Committed 3% critical spare parts

– Committed 2% standby units

• Plan for resolution time with customer

• Preventive Maintenance an integral part of service delivery

• Dedicated call supervisor for large projects

• Consistent improvement through day to day learning

• Transparent update through ERP

• Automated reports for informed decisions

With our client login access to trouble ticket system (TTS) you can view the status of activities like open maintenance

tickets, schedules for upcoming activities (Preventive Maintenance), and the state of individual components under repair at TRC.

Designed to deliver maximum flexibility and control at your tips

Typical Engagement model

• Will ensure Operations and maintenance through deploying a FMS team

– This will be SLA based , the SLA will be updates time to time

– With the aim of maintaining a cent percent availability of the infrastructure

with timely reports as required

• An improvement plan in efficiency covering various aspects after 6 months

of operation

• Include technical that is building electrical , mechanical and Repair and

maintenance and exclude security

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 42

Benefits of outsourcing

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Improved Focus

Risk Sharing

Improved efficiency

Opex control

Scalability

Innovation

Continuous improvement

Making your non – core , core

SLA based performance

Standardization of processes and across locations

Predictable costs

Ease of expansion / consolidation

Best practices from within and across industries

Internal metric

Effective Outsourcing Enablers

Cost Vs Benefits

Matured player

Measurable outputs

Effective governance model

(c) SWAFE Business Process Management Pvt Ltd : Confidential and Proprietary Information 44

Value Proposition

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Disciplined Process Approach built with Lean Six Sigma methodology that emphasize consistency and repeatability in delivery.

SWAFE proprietary software enables the capture, reporting, communications and analysis of data from your operations. Also it is cloud based

Embedded consultancy This ranges from an analysis of the cost effectiveness of maintaining old equipment vs replacement to Single Point of Failure Analysis to comprehensive Green electricity efficiency improvements

Three tier Organization Staff, Training and Support Team/Tools to operate a customer facility with minimal risk 24 x 7 x 365.

Transparent and Visible Operations : “WAFE’s proprietary “-RAS® software tracks, reports and analyzes the SWAFE operations is a customer facility. Customer access to S-RAS® provides to all data on a real time basis

Green Index® SWAFE lowers the amount of electricity demand for a facility through improvements in the use of cooling and lighting, and phase balancing the electrical load.

SRAS Edge Web based monitoring system which allows a visible operation

Inventory management and aging report of inventory for better budgeting

Electrical trending for load Balancing and improved operation /reduced risk

DG Fuel tracking and trending for better decision making

Energy saving through effective energy usage monitoring & PUE improvement.

Online reports , analysis and corrective actions decision making

Incident reporting and closure

Vendor AMC trigger and online follow ups

Asset management & analysis for management decision making.

Trending across many parameters like time, vendors, consumables, inventory, electrical load balancing, cooler temps, rack temps and many others.

Green Initiatives : SWAFE uses our proprietary Facility Efficiency Index (S-FEI®) to measure the amount

of power used in functions that generate value for a customer vs the ͞oǀ erhead poǁ er ͟ for uses suĐh as ĐooliŶg, the Ŷuŵďer oŶe ŶoŶ-value add consumer of power.

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