syclo mobile conference: opening keynote

WelcomeJoe Granda, EVP Marketing

Goals for Attendees

• LEARNMORE ABOUT MOBILITY & OUR VISION

• CONNECTWITH COLLEAGUES

• EXPLORE NEW TECHNOLOGY

Platinum Sponsors

Gold Sponsors

Silver Sponsors

The Mobile Revolution is Now

Rich Padula, CEO

It’s Happening

You say you got a real solutionWell, you knowWe'd all love to see the plan”

‐ Revolution by The Beatles

“You say you want a revolutionWell, you knowWe all want to change the world

How Did We Get Here?

What Does This All Mean

Mobility Puzzle

That’s All Great If You Run SAP

Mobile Is Hot

• Key Growth Statistics:• Users• Smartphones• Tablets• Applications

Mobile Adoption Is Accelerating

Getting Smart

Smartphone Market per Quarter 2007 to 2012 Tremendous growth

100 million smartphones in Q1, 2011

150 million smartphones in Q1, 2012

Lots of Applications

9 billion downloaded applications in 2010

29 billion downloaded applications in 2011

Is This The Year of The Enterprise Tablet?

Enterprise tablet adoption will grow by almost 50% per year.

By 2015 mobile app development projects will

outnumber native PC projects by a ratio of 4‐to‐1.

The iOS and Android platforms will be adapted to meet

enterprise requirements and Windows 8 Tablets will hit the

market.

HUGE Growth in Tablets

Tablets Rule!

The introduction of Quadcoreto tablets, 4G, Cloud Computing and the continuous adoption of

HTML5 will make the tablet even more integrated into the

work environment.

It’s All About The Apps

And It’s Not Slowing Down

Location

Real Time Data

Collaboration

Mapping

Augmented Reality

3D Visualization

User Experience

“Wouldn’t it be cool if you could…”

Possible vs Practical

Financial Portfolio Approach To Mobile

• Should be like you saving for retirement• Balanced Mobile Portfolio• Quarterly Investments Financial Portfolio Technology Inflation

• High Risk vs Low Risk Investment Strategy

Financial Portfolio Approach To Mobile

• Should be like you saving for retirement• Balanced Mobile Portfolio• Quarterly Investments Financial Portfolio Technology Inflation

• High Risk vs Low Risk Investment Strategy

A Competitive Edge

Your Mobile Portfolio

• Begin with the end in mind• Risk Preferences & Timelines• Financial Portfolio Components:

• Cash• Stocks• Bonds

• Series of Investments

Mobile Application Areas

• Complex• EAM• Field Service• Sales• Inventory• Delivery

• Productivity• Approvals• Dashboards• Travel & Expenses

• Timesheet

• Consumer• Mobile Banking• Account Management

• Insurance Claims

Example: Utilities

• Complex• 50%

• Productivity• 30%

• Consumer• 20%

Example: Banking

• Complex• 20%

• Productivity• 40%

• Consumer• 40%

Mobile Application Areas

• Core Applications

• New or Additional Business Processes

• User Experience & New Technologies

Application Roll‐Out

In Products

Working Prototype

Concept

End Result

Utility Company

Complex Productivity Consumer

Core 35% 10% 5%

New BusinessProcess

10% 15% 5%

User Experience

5% 5% 10%

Maximizing Your Return

• Applications• User Experience• Developer/Designer Productivity• Administration

Applications

• Complex to Consumer• Variety of Devices • Configurable without Custom Code• Same Business Logic across all Devices

User Experience

Developer/Designer Productivity

Base Product Common Workflows: Work Orders, Service Orders,

Sales, Inventory, etc… Out of the box ready to deploy

Add one or more Components Meter Management Crew Management Address Customer Service Calibrations Trunk Stock

Administration

We Will Deliver…..Fast

In The UI Of The Beholder

Bringing The Best Together

• Run‐Time Environments• Central Administration• SUP Management Console• Non‐Disruptive

Consolidation Of Technology

• Design Time Environments• Cross Platform • Native or Meta Driven• Full Range Client Support

Readying The Troops

Exciting Times

SAP Mobile Strategy – SMCSanjay J. PoonenPresident & Corporate Officer

@spoonen

July 11, 2012

Click here

1. Juniper Research – “Mobile Apps Stores: Future Business Models & Ecosystem Analysis 2012-2016” – Feb 2012; 2. Juniper Research – “Mobile apps stores: future business models and ecosystem analysis 2012-2016” – Apr 2012; 3. Nielsen – “State of the Appnation – A Year of Change and

Growth in U.S. Smartphones” – Mar 2012

WW apps market in 2016 Mobile app downloads by 20162

Average # of apps per device

44b 41$52b

Surge in Mobile App Usage Worldwide

2010 2015

Beyond telecoms, some of the most successful brands in the ranking – from Coca-Cola to Visa – have used mobile platforms and marketing strategies to ignite growth - Pierre Dupreele, SVP, Millward Brown Optimor

1. IDC; 2. Forrester – “Mobile Trends of “Fortune 500” Companies” – Jun 2012; 3. Custom Solutions Group – “Mobile in the Enterprise: The Gap Between Expectations and Expertise” - 2012

WW enterprise apps market1

of Fortune 500 plan to

implement mobile apps in 20122

of Enterprises lack mobile app developers3

80% 50%

“ ”

Business Apps: Fastest Growing App Category on Appstore

Enabling Mobile Web is Critical for mCommerce

95% of tablet web traffic comes from an Apple device.

1.Nielsen – “Digital Shopping: The Topline on Online” – Mar 2012 ;; 2. KPCB – “Global Internet Trends 2012” – May 2012, 3. Mobile+Positive – “Corporate Giants and their mobile sites” – Feb 2012

“ ”

of Shoppers lookup retailer’s site while

shopping1

44%of Global Web traffic originated from mobile

devices in May 20122

10%of World’s largest corporations that have enabled

mcommerce3

20%Yet only..

The Growing Importance of Mobility

Gartner global CIO survey 2012, (2,336 CIOs)

CIO Technology Priorities 2012• More mobile devices• Growing demand for mobile apps for

employees and customers• Consumer and enterprise application

convergence• Rapid commercial and technical

change• Challenges of balancing strategy and

tactics• Growing synergy between mobile and

1 Analytics and BI2 Mobile technologies3 Cloud computing4 Collaboration5 Virtualization

IMPRESSIVE: 29% of US Adults own a Tablet or eReaderUp from 2% less than three years ago

Source: Mary Meeker, KPCB, Internet Trends, D10 Conference

INDIA: Rapidly Growing Mobile Internet Usage Surpassed Desktop Internet Usage in May, 2012

Source: Mary Meeker, KPCB, Internet Trends, D10 Conference

What would you would give up for a week to keep your mobile phone?

Mobile is now an intrinsic part of life

Caffeine 55%

Exercise 54%

??? 33%

Brushing Teeth 22%

*Bersin & associates 2012

Analysts Rank SAP as a leader in Enterprise Mobility

Mobility Report

“Mobile Device Management is Dead.Long Live Enterprise Mobile Management”

Winners Losers

SAP IBM

Antenna Oracle

Boxtone RIM

MDM is Dead – Long Live EMM!

Author: Chris Marsh | Co-Authors: Eugene SignoriniYankee Group, June 2012

Magic Quadrant for Mobile Application Development PlatformsAuthors: Bill Clark, Ian Finley, Song ChuangGartner, 26 April 2012 ID:G00230529

Mobile moving to consumer-facing cloud-deployed apps

SAP’s mobile portfolio – build, buy and partner strategyIndustry’s most comprehensive enterprise mobile portfolio

SAP/Sybase Build Ecosystem

Afaria Mobile Device Management

B2E Apps

SAP’s mobile portfolio – build, buy and partner strategyIndustry’s most comprehensive enterprise mobile portfolio

B2C AppsPartner

Banking Retail

Travel & Hosp

Media & Ent

Automotive

Sybase 365 Messaging Infrastructure

SAP Mobility Platform Unified B2E + B2C Platform + Mobile Device Mgmt + Related Services

Industry LoB Analytics PartnerCustom

B2E Apps B2C AppsPartner

Banking Retail

Travel & Hosp

Media & Ent

Automotive

Industry LoB Analytics PartnerCustom

Sybase 365 Messaging Infrastructure

SAP Mobility Platform Unified B2E + B2C Platform + Mobile Device Mgmt + Related Services

SAP’s mobile portfolio – build, buy and partner strategy1 Platform, 1,000s of Applications, 1M+ Developers

Mobility Development Tools/SDK

SAP’s mobile portfolio – also available in the cloud

B2EApps B2C

SAP Mobility Platform

Mobility Development Tools/SDK

Recent SAP acquisition of Syclo provides a suite ofindustry-specific mobile applications

SAP Work Mgr by Syclo SAP Inventory Mgr by Syclo SAP Service Mgr by Syclo

Access to asset location, repair history, work order details, materials needed

CATS - time & attendance Guided workflow Capture all touches in SAP®

Speed receipt and back-order reporting to-and-from shipping/receiving

Perform physical and cycle counts quickly

Check availability of materials while on-the-job

Accept & distribute incoming materials by PO

Manage service orders and create confirmations

View, look up, update and transmit Record status, materials,

problems, actions, expenses, customer signatures and more

View all relevant customer data

SAP Rounds by Syclo

Take measurements and readings Historic standards and safe ranges Generate notifications on-the-spot Trend readings, points and

sequencesto avoid emergencies and outages

Download rounds by equipment typeor name

Automatic calculation of readings, limits, alerts and collection frequencies

Sample Priority of Mobile Apps & Suites

Mobile Field Service & Asset Management

Mobile Retail Execution & Direct Store Delivery

Mobile Consumer Solutions Banking / Telco / Utilities / CP / Retail

CRM Mobile Suite

Content Mobile Suite

Healthcare Mobile Suite

Procurement Mobile Suite

Mobile Travel and Expense Management

Productivity Mobile SuiteConfigurable / Extensible WorkflowHCM / FIN / SCM

Mobile BI/Analytics

Food company – SAP image libraryMobile Sales

Consumer Products Company

Luxury Italian Fashion House

Manufacturer of Sunglasses

US Census

LookBook

Mobile Banking

SAP’s vision for Mobile Management Millions devices – Billions Apps / Docs – Trillions “things”

Vision: “Internet of Things” (aka Machine-2-Machine)

Smart House

REQUIRESCloudBig DataMobile

SmartVending Smart Equipment

Smart AutomobileSmart Logistics

Smart Cities

SAP Store for Mobile AppsDiscover, evaluate, buy and deploy mobile apps from SAP and Partners

Visit store.sap.com/mobile or scan these QR codes:Apple iOS Android

SAP Enterprise Ready App Store: Over 70+ mobile apps from SAP and certified

apps from partners

Support for enterprise buying and evaluation processes

Ability to search, browse, download, and deploy applications

In product discovery – access SAP Store via Afaria

Availability via SAP Store website and on device

Why SAP for Enterprise Mobility?

Consumer-grade usability

A robust platform for mobile apps

Packaged apps that are customizable

Industry relevance

Development tools

SAP Store for mobile apps

Implementation services

Hosted services

Partner ecosystem

Thank you.Sanjay J. PoonenPresident & Corporate Officer

@spoonen

CSC Proprietary and Confidential

MOBILITY: THE VOICE OFTHE ENTERPRISE CUSTOMER

Jim CookPresident , CSC Business Solutions & Services

Sector

July 11, 2012

A World Leader in IT Transformation

$16B global IT services powerhouse$16B global IT services powerhouse

Ranking 162 on the Fortune 500Ranking 162 on the Fortune 500

98,000 employees worldwide, operating in more than 90 countries and 60+ delivery centers98,000 employees worldwide, operating in more than 90 countries and 60+ delivery centers

Global alliances with 100+ best-of-breed partnersGlobal alliances with 100+ best-of-breed partners

Perennial Gartner Magic Quadrant LeaderPerennial Gartner Magic Quadrant Leader

50+ year track record of client service excellence50+ year track record of client service excellence

2,500 enterprise clients 2,500 enterprise clients

The Company

Services

Capabilities

Health ServicesFinancial Services Tech/Consumer

Chemical, Energy & Natural

Resources Manufacturing

Enterprise Transformation

Office of Innovation Talent

Tools andMethodologies

Partner Ecosystem

Applications Networks End UserPlatformsService Desk

Public Sector

Global Delivery

Big Data / AnalyticsBig Data / Analytics

Application Rationalization and ModernizationApplication Rationalization and Modernization

Virtualization Services (data center and end user)Virtualization Services (data center and end user)

CybersecurityCybersecurity

Mobility EnablementMobility Enablement

OUR TRANSFORMATION FOCUSWe Deliver End-to-End Enterprise Transformation Services

Cloud EnablementCloud Enablement

The Company

The Story of Three Partners …Our Alliances

6+ years CSC and Syclo in partnership6+ years CSC and Syclo in partnership

Global agreement that offers joint CSC-Syclo solutionsGlobal agreement that offers joint CSC-Syclo solutions

CSC selected Syclo as worldwide component of Mobile Worker solutionCSC selected Syclo as worldwide component of Mobile Worker solution

CSC’s GreenGrid solution is built on Syclo’s Agentry CSC’s GreenGrid solution is built on Syclo’s Agentry

Working together on CSC’s Field Tech 360 solutionWorking together on CSC’s Field Tech 360 solution

CSC’s Global Team of skilled Syclo resources is expandingCSC’s Global Team of skilled Syclo resources is expanding

What was CSC’s reaction when SAP and Syclo decided to join forces?

It’s About Time!Congratulations!

Our Alliances

CSC has Delivered 200+ Mobility Projects, Manages 180,000+ Mobile Devices, Over 1M Downloads from Apps Stores …

CSC Mobility Case Studies

… using a strong partner ecosystem

Our Mobility Experience

Email and Calendaring Are Table Stakes

• Employees will find a way to get email and calendar on their smartphones … with or without the help of IT

• This is a security priority! A secure remote access mechanism is required

While IT struggles to support the basics, the next wave of innovation has arrived: Mobile Enterprise Applications!

CSC Mobility Case StudiesWhat is CSC hearing from its customers?

Common Destination: The Mobile Enabled Enterprise

The Tail of Two Groups: Business and ITWhat is CSC hearing from its customers?

The Tail of Two Groups: Business and IT

Business People

I want my mobile apps, and I want them now!

IT Manager

Information Security?

Mobile Device Management?

Enterprise Mobile Apps Store?

Mobile Apps Management?

Application Integration?

Apple, Android, Blackberry, Windows?

I don’t want to wait 6 months for costly custom development

What is CSC hearing from its customers?

While the destination is the same, business and it concerns differ!

Business and IT Are Focusing on Different Levels of Maturity

• New Products & Services that Capitalize on Mobile• Examples: Pay-as-You -Go Insurance, &

Social Network Marketing

Distinctive“Market

Transformation”

Four Levels of Maturity

• Multiple Business Processes Transformed• Common Mobility Platform• Streaming & Location Aware Capabilities

Advanced“Process

Transformation”

• Basic Native Apps• Point Solutions• Both Customer & Employee

Foundational“Native Apps”

• Mobile Browsing• Basic E-commerce

Basic“Mobile Web”

Both perspectives are valid and can coexist

SustainableCompetitive Advantage

Market Advantage

Building Blocks to Success

At the Starting Gate

Business Is Focused Here

IT Is Positioning Here

A Recipe for Future Proofing Your Mobility Efforts

• Survey the enterprise for mobility opportunities

• Pick 1 or 2 game changer or productivity applications that are impactful

Mobility Opportunity Prioritization

• Select a platform provider that delivers quickly on the initial app, but also supports future enterprise capability

• Deliver results fast, using 30-60 day iterations

Mobile Executives

Mobile Workers

Mobile Partners(Suppliers, Contractors, Customers)

Mobile Consumers

Mobile Managers

Sybase365 Apps

SycloApps

SUP Apps

SAP Preconfigured Solutions Accelerating Your Path to Value

• Work with a World-Class, Independent Global SI whose name starts and ends with a “C”

Let’s Talk About the What’s Coming NextWhat is CSC hearing from its customers?

Stakeholder Management/Change Management/Process Transformation

ManageTransformShape

Interest in Machine-to-Machine (M2M) Is Growing

End-to-End Solutions/Global Centers of Excellence

RTLSCSC OmniLocation CSC MobilityEdge

Enabling the Mobile Enterprise

Android

BlackBerry

Windows

syclo mobile conference: opening keynote

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