tabulation over opinion survey on e-goia phase i demonstrator, consummated during the international...

Tabulation over opinion survey on e-Goia phase I demonstrator, consummated during the International

Seminar - SAC 10 years - Salvador - BA, on September 21 and 22, 2005

The event

•On September 21 and 22, 2005 the International Seminar - SAC 10 years, promoted by the Government of the State of Bahia, occurred.

•The lecture “Innovation in Electronic Government – Project eGoia” was proffered on 22/09, during Panel 4 – Innovation in Public Services Provision: Electronic Government, Knowledge Management and ICT Usage, by Maurício de Moraes (Technology Manager at PRODESP and representative of the eGoia project).

•In these two days a stand displayed the presentation of the 1st demonstrator of eGoia project, and there the project was divulged among all interested participants.

Representatives of eGoia project in the event

The interest of the participant public in the event

The stand with the eGoia project ‘Demonstrator’

SURVEY TABULATION

94 out of 104 questionnaires distributed were responded by the spectators of the project

presentation, consummated in the Panel 4 of the International Seminar.

Profile of the participant Public in the Survey

17%

36%

31%

16% HIGH ADMINISTRATION(PRESIDENTS/BOARDMEMBERS)

ADMINISTRATIVE MANAGERS

SERVICES MANAGERS

INFORMATION ANDCOMMUNICATIONTECHNOLOGY

Presentation of questions and results verification

The integration of systems and databases demonstrated by e-Goia was of clear

understanding to you?

3%

27%

68%

0%2%0%

10%

20%

30%

40%

50%

60%

70%

80%

1 2 3 4 5NO YES

The integration of public services demonstrated by e-Goia was of clear

understanding to you?

5%

23%

71%

1%0%0%

10%

20%

30%

40%

50%

60%

70%

80%

1 2 3 4 5NO YES

Was it evidenced that the integration proposition implies in the revision of

processes?

14%

81%

5%0%0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

1 2 3 4 5NO YES

Was it evidenced that the integration proposition implies in the revision of services structuring and cooperation

between agencies?

15%

1%0%

6%

77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

1 2 3 4 5NO YES

Thinking in terms of your own organization, how do you see the application of the integration of systems and services

proposition?

23%

57%

1%2%

17%

0%

10%

20%

30%

40%

50%

60%

1 2 3 4 5NOT APPLICABLE FULLY APPLICABLE

Thinking in terms of your own organization, how do you see the application of the integration of systems and services

proposition?

5%

29%

65%

1% 0%0%

10%

20%

30%

40%

50%

60%

70%

1 2 3 4 5WOULD BRING RELEVANT RESULTSWOULD NOT BRING RELEVANT

RESULTS

In your opinion, the integration of systems and services exposed by e-Goia can make

the provision and management of public services more efficient and efficacious?

15%

81%

0% 0% 4%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

1 2 3 4 5NO YES

From your point of view, the integration of systems and services, as exposed on e-Goia, improves citizen assistance, thus

generating more satisfaction?

10%

85%

0% 0%

5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

1 2 3 4 5NO YES

Implementation of stages that would facilitate the migration of public services to

the electronic environment

Which Stage should be Implemented Preferrably?

7%

59%5%

14%

5%10%

Attendance scheduling

Search for information onservices

User registration

Citizen identification

Payment for service

Requisition of service

Fixed Telephone Communication

0%5%

10%15%20%25%30%35%40%45%50%

1st 2nd 3rd 4th

Aside from the use of the internet as a mean of interaction between citizen and service,

number, in order of preference, other forms of media for offering public services

PREFERENCE ORDER

Mobile Telephone Communication

0%

10%

20%

30%

40%

50%

60%

1st 2nd 3rd 4th

Aside from the use of the internet as a mean of interaction between citizen and service, number, in order of preference, other forms of media for offering public services

PREFERENCE ORDER

Aside from the use of the internet as a mean of interaction between citizen and service,

number, in order of preference, other forms of media for offering public services

Totem

0%

10%

20%

30%

40%

50%

60%

70%

1st 2nd 3rd 4th

PREFERENCE ORDER

Aside from the use of the internet as a mean of interaction between citizen and service, number, in order of preference, other forms of media for offering public services

Stage that should be Implemented Preferrably

0%

10%

20%

30%

40%

50%

60%

Post Office AttendanceStations

Fixed Mobile Totem

Comments and Suggestions - samples

• The project is excellent, applicable and with positive results, congratulations. A good lesson for other forms of citizen attendance to fight too.

• Open this channel in other States.

• How will the matter of required documentation be handled so that the execution of the service is secure? Is digital certification the way?

• I consider this a very rich proposition, and the integration and dissemination should be a tool that all States should acquire and make use of.

• It is necessary to standardize the access to services, but that is not of agencies’ interest. There is no political will for the integration of systems.

• Integration of the visually handicapped through audio.

• The 1st step is to invest much more in digital inclusion, because the number of people that has no access is large. To implement a greater number of free access locations and basic orientation for users.

Comments and Suggestions - samples

• The project is very interesting but its practical application will face problems in the bureaucracy between agencies.

• The project is a necessity of all citizens but we should be concerned about the cost of the project, which will influence the service costs.

• What is the effect of blocking the lost identity issued if the new one will possess the same number of the previous issues?

• To have more attendance meetings including the participation of representatives from other countries.

We appreciate your attention