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1
Taxi Operational Performance Seminar
2
The Transport for London financial year consists of 13 four week reporting
periods.
Unless otherwise stated the information included in this presentation covers the
following periods of our financial year.
Period 07 – 15 September 2019 to 12 October 2019
Period 08 – 13 October 2019 to 9 November 2019
Period 09 – 10 November 2019 to 7 December 2019
For ease of reference periods may be referred to by the calendar month they
predominantly fall within.
Notes
3
Compliance & Enforcement update
4 Total Taxi Driver / Vehicles checked
Driver Checks Compliant % Compliant
P7 787 715 90.9
P8 655 604 92.2
P9 700 678 96.9
Total 2,142 1,997 93.2
Vehicle Checks Compliant % Compliant
P7 808 659 81.6
P8 674 529 78.5
P9 756 613 81.1
Total 2,238 1,801 80.5
During the last three periods, 145 drivers and 437 vehicles were reported for non-
compliance.
5 Taxi Driver and Vehicle Compliance
The past three periods have seen an increase in the compliance rate of taxi drivers, with
the compliance rate now between 90 – 96 per cent. The vehicle compliance rate has
remained around 78 – 82 per cent.
715 604 678
72 51 22
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
19/20 - P07 19/20 - P08 19/20 - P09
%
Taxi driver checks
Taxi Drivers Compliant Taxi Drivers Non Compliant
659 529 613
149 145 143
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
19/20 - P07 19/20 - P08 19/20 - P09
%
Taxi vehicle checks
Taxi Vehicles Compliant Taxi Vehicles Non Compliant
6 Taxi Compliance – Highest Contributors of Vehicle
Non-compliance
Non-compliance for taxi vehicles is primarily driven by no second MOTs, lights and bodywork
issues. Over the last three periods we started to see an increase in the number of MOT issues.
95 81 87
14 18 25
35 44 47
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
19/20 - P07 19/20 - P08 19/20 - P09
%
Taxi Non-compliance reports /unfit issues
Taxi Vehicle Non-Compliance -Tyres
Taxi Vehicle Non-Compliance - Condition of fitness
Taxi Vehicle Non-Compliance - Lights
Taxi Vehicle Non-Compliance - Bodywork
Taxi Vehicle Non-Compliance - Documents and MOT
7 Kings Cross / St. Pancras Enforcement Results
The compliance rate for taxi drivers at Kings Cross / St. Pancras remains in the mid to
high 90 per cent range.
96.1% 95.8% 98.6%
3.9% 4.2% 1.4%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
19/20 - P07 19/20 - P08 19/20 - P09
King Cross / St. Pancras
Taxi Drivers % Compliant (Kings X / St Pancras) Taxi Drivers % Non-Compliant (Kings X / St Pancras)
8 Heathrow Enforcement Results
The percentage of taxi drivers compliant in the past three periods remains in the high
90 per cent range.
99.0% 94.6% 98.2%
1.0% 5.4% 1.8%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
19/20 - P07 19/20 - P08 19/20 - P09
%
Heathrow Ops
Taxi Drivers % Compliant (Heathrow Ops) Taxi Drivers % Non-Compliant (Heathrow Ops)
9
Taxi Prosecutions Results
Between periods 7 - 9 there were 2 prosecutions of licensed taxi drivers. These prosecutions
both occurred in period 9 and the total fine was £1,160.
• 1 was for equality act offences (refusing to take a passenger in a wheelchair)
• 1 was for plying for hire outside of their licensed sector
We also prosecuted two unlicensed drivers for touting during this period which resulted in
£1,800 in fines and convictions for both drivers.
Officers continue to receive refresher training on reporting illegal activities.
10 Road and Transport Policing Command (RTPC) – TPH-
Policing Team results July – September 19
Checks Compliant % Compliant
Taxis Stopped 744 658 88.4
Activity Outcome 19/20
No hire & reward Insurance 0
Vehicles seized 0
Drivers reported to TPH for license action 0
TORs Offence Taxi
Mobile phone 13
Defective tyres 7
Misc 40
No Insurance 0
Red Traffic lights 11
Seatbelt 0
Obscured Vision 3
Controlled Crossing 5
Fog Lights 0
Not in proper control 2
Excess Speed 3
Total 84
11
Licensing update
12
Taxi Licences
• As of 7 December, there were 22,764 licensed taxi drivers (20,010 all London and
2,754 suburban)
• 19,276 taxi vehicles are also licensed
15.0k
17.5k
20.0k
22.5k
25.0k
15 Sept-12 Oct 13 Oct-09 Nov 10 Nov-07 Dec
Taxi Driver Licences
15.0k
17.5k
20.0k
15 Sept-12 Oct 13 Oct-09 Nov 10 Nov-07 Dec
Taxi Driver Licences
13
The table above confirms the number of licensed taxi drivers broken down by badge type (All
London and suburban). Drivers with more than one sector have been grouped together for ease of
reference.
Taxi Licence Distribution
Sectors Passed Oct-19 Nov-19 Dec-19
All London 20,076 20,035 19,943
Sector 1 - Enfield, Haringey and Waltham Forest 51 50 52
Sector 1 + Hackney extension 103 102 100
Sector 2: Barking and Dagenham, Havering, Newham and Redbridge 663 657 652
Sector 3: Bexley, Greenwich and Lewisham 255 254 254
Sector 4: Bromley 91 91 90
Sector 5: Croydon 203 201 201
Sector 6: Merton and Sutton 171 170 170
Sector 6 + Clapham extension 279 281 277
Sector 7: Hounslow, Kingston upon Thames and Richmond Upon Thames 415 414 414
Sector 8: Ealing and Hillingdon 131 131 128
Sector 9: Barnet, Brent and Harrow 183 183 183
2 sectors 139 137 135
3 sectors 7 7 7
2 or more sectors + Hackney extension 17 17 17
2 or more sectors + Clapham extension 17 17 16
Total 22,801 22,747 22,639
14
• An average of 622 new and renewal taxi driver licences were issued each period.
• The average number of licences issued over the last six periods is 628 per period.
Licences Issued
0
100
200
300
400
500
600
700
0
5
10
15
20
25
30
35
15 Sep-12 Oct 13 Oct-09 Nov 10 Nov-07 Dec
Ren
ew
als
New
New and Renewal Taxi Licences Issued
All London Suburban Renewals
Period New A/L New Sub Renewals Total
Period 07 20 5 522 547
Period 08 29 1 599 629
Period 09 28 1 662 691
15
• From 15 September to 7 December we received a total of 1,865 applications*, 682 of which were
made online. 37 percent of all taxi driver applications were made online
• A total of 96 applicants were accepted onto the Knowledge of London
Applications Received
*Total is indicative of new, pre-licensing and renewal applications received. The total number will
include any that are subsequently found to be incomplete, have been incorrectly submitted (e.g.
taxi instead of PHV or new instead of renewal) and/or from previous licensees returning to the trade
as a new driver
Period New
Stage 1
New
Stage 2 Renewal Total
Period 07 43 23 603 669
Period 08 25 15 541 581
Period 09 54 17 544 615
0
100
200
300
400
500
600
700
800
15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec
Total Apps Received Accepted onto the KoL
16
• All taxi renewal applications are currently being assessed within five days of receipt/scanning*
• All new applications (new and pre-licensing) are being assessed within five days of receipt/scanning*
* Paper applications are scanned first and then made available for assessment within 24 hours of receipt.
No such delay occurs when applications are submitted online.
Initial Assessments
0
1
2
3
4
5
6
7
15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec
Day
s
Taxi New (excl. Pre-lic apps) Taxi Renewal
17
Driver Licensing Telephony
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
0
2
4
6
8
10
12
14
16
18
20
22
24
26
28
30
15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec
Calls
Min
ute
s Avg. Call Answer Time (only TPH) Target Total Calls Attempted (only TPH)
18
Vehicle Inspection Telephony (Average Call Answer Time)
• NSL continue to experience high call volumes. Action has been taken which includes
the recruitment of more staff by NSL which has led to a reduction in call answer times
• Call answer time is now close to 2 minutes
TfL has made further recommendations on how call handling time can be improved which NSL is
reviewing.
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
0
2
4
6
8
10
12
14
16
18
20
15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec
Calls
Min
ute
s
Avg. Call Answer Time (only NSL) Target Total Calls in (only NSL)
19
• The average pass rate over the past three periods is 77 per cent.
Taxi Vehicle First Time Pass Rate
60%
70%
80%
90%
100%
15 Sept - 12 Oct 13 Oct - 09 Nov 10 Nov-07 Dec
Target Total
20
• There have been an average of 202 licensed ZEC taxis over the past four months
• As of 1 September to 30 November 2019, there were 687 newly licensed ZEC taxis
Newly Registered ZEC Taxis
1 7 15 67 115 207
305 412 464
581
743
909 1075
1144 1197 1390
1531
1720
1874 2058
2180
2412
2624
2867
0
500
1000
1500
2000
2500
3000
ZEC Vehicles Licenced Cumulative Total
Growth of ZEC Fleet
21
Taxis Age Profile Vs First Inspection Failure Rates
The most common reasons for vehicle inspection failures between 15 September and 7 December
2019 are:
Interior compartment, mechanical defect, documents and underside inspections. These are plotted
against the total number of inspection failures and the age of the taxi fleet in the two graphs that
follow.
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Grand Total 89 75 194 34 69 116 203 203 229 236 284 181 290 233 907 201 0 0 4
Interior Compartment 1 7 24 4 9 25 33 33 46 42 41 32 52 34 133 35 0 0 0
Mechanical Defect 2 7 13 4 8 9 20 30 33 38 47 35 47 27 103 20 0 0 1
89 75
194
34 69 116
203 203 229 236 284
181
290 233
907
201
0 0 4 0
100
200
300
400
500
600
700
800
900
1000
No
. o
f Fail
ure
s
Age of vehicle
Graph 1: Totals against Interior Compartment and Mechanical Defect
22
Taxi Age Profile Vs First Inspection Failure Rates
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Grand Total 89 75 194 34 69 116 203 203 229 236 284 181 290 233 907 201 0 0 4
Documents 49 29 18 8 12 8 13 13 15 13 19 8 14 14 59 14 0 0 0
Underside Inspection 0 0 2 0 4 5 20 22 22 23 23 15 26 19 77 10 0 0 1
89 75
194
34 69
116 203 203 229 236
284
181
290 233
907
201
0 0 4 0
100
200
300
400
500
600
700
800
900
1000
No
. o
f Fail
ure
s
Age of vehicle
Graph 2: Totals against Documents and Underside Inspection
23
• The table below confirms the number of students currently studying the Knowledge
Knowledge Students
Sectors Pre Stage 3 Stage 3 Stage 4 Stage 5 Total
All London 589 427 238 156 1,410
Sector 1: Enfield, Haringey and Waltham Forest 2 0 1 1 4
Sector 2: Barking and Dagenham, Havering, Newham and Redbridge 28 0 2 2 32
Sector 3: Bexley, Greenwich and Lewisham 9 4 3 4 20
Sector 4: Bromley 0 2 0 0 2
Sector 5: Croydon 6 0 2 0 8
Sector 6: Merton and Sutton 14 1 8 8 31
Sector 7: Hounslow, Kingston upon Thames and Richmond Upon Thames 7 4 1 0 12
Sector 8: Ealing and Hillingdon 3 1 0 1 5
Sector 9: Barnet, Brent and Harrow 5 2 1 0 8
Total 663 441 256 172 1,532
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