technology driven value

TASSCC State of the State

December 11, 2008

Technology Driven Value

Brian Rawson

Chief Technology Officer

State of Texas

Innovation in State Government Texas Automated Vehicle Inspection System

• The challenge

▪ Automate the back office of the state’s vehicle inspection system and eliminate labor-intense manual data management

• The solution

▪ An automated system that allows vehicle inspection stations to enter data directly, purchase certificates and process funds.

• The benefits

▪ Inspections stations save time

▪ Citizens enjoy less waiting and improved vehicle safety

▪ The state eliminates much of the manual data handling, sees less congestion in regional offices, can detect sticker fraud more easily and enjoys the benefits of automatic fund transfers

Innovation in State Government UT System Federated Identity Management

• The challenge

▪ Secure access to information spread across the 15 campus system by 194,000 students and 81,000 faculty and staff

• The solution

▪ An open source authentication and authorization package that allows users to sign on locally and access information throughout the UT System.

• The benefits

▪ Information, knowledge and research sharing

▪ Privacy and security for users and institutions

▪ Integrates with existing enterprise directories

▪ Ease of use

Innovations in State Government Where the Money Goes

• The challenge

▪ Increase accountability and transparency of government spending

• The solution

▪ An dynamic interactive website that allows citizen and business access to state spending activities

• The benefits

▪ Citizens can track state spending, creating a greater understanding of where their tax dollars are going

▪ Businesses can use the information to discover new business opportunities

▪ Decision makers can study buying patterns to identify new opportunities to leverage the state’s purchasing power

Innovation in State Government Texas Sure

• The challenge

▪ Create a tool for identifying uninsured drivers that can ultimately reduce the number of uninsured drivers in Texas

• The solution

▪ A database that matches insurance policies to driver licenses and vehicle title and registration information

• The benefits

▪ Law enforcement has an additional tool to enforce insurance requirements

▪ Tax assessors have access to quickly verify insurance for vehicle registrations, etc.

▪ Citizen with insurance will not have to bear the costs incurred by uninsured drivers

Innovations in State Government Automated Unemployment Benefits

• The challenge

▪ To simplify the manual entry of unemployment benefits and further eliminate the need for unemployment offices throughout the state

• The solution

▪ Initially claimants could apply for benefits on-line through a web-based application. Today bi-weekly payment filing and claim and payment status options are also offered.

• The benefits

▪ Enables rapid benefit application and payment filing for claimants

▪ Enables the Workforce Commission to handle the influx of additional claims due to emergency benefit declarations and layoffs

▪ Frees Telecenter workers to handle exceptions

Innovations in State Government Education and School-Worker Fingerprinting and Background Check

• The challenge

▪ To protect school-aged children from individuals that may pose a threat by checking the criminal history of school district employees

• The solution

▪ A collaborative effort between TEA, DPS and school districts statewide that uses a secure system to collect and transmit fingerprint information that is then checked by DPS and the FBI for criminal records and forwarded to TEA for action

• The benefits

▪ A safer school environment

▪ Expanded capability from 4,000 to 30,000 checks per month

▪ All school district employees now checked for criminal history

▪ On-going notification of any future offenses committed by any of the persons fingerprinted for this program

Texas Technology Goals Leverage the Shared Technology Infrastructure

Security and Privacy

Simplify access to services and information

Promote innovation that positively impacts business

State CIO Priorities 2009

As compiled by NASCIO

1. Consolidation

2. Shared Services

3. Budget and Cost Control

4. Security

5. Electronic Records Management/Digital Preservation/E-discovery

6. ERP Strategy

7. Green IT

8. Transparency

9. Health Information Technology

10.Governance

TASSCC State of the State

December 11, 2008

Technology Driven Value

Ginger Salone

Deputy Executive Director

Statewide Technology Services

Texas Department of Information Resources

Statewide Technology Service Delivery Data Center Services

• Consolidation to date

• Successes and challenges

Communications Technology Services

• Network Security Operations Center

• Capitol Complex Telephone System

• TEX-AN 2000

TexasOnline.com

• Texas state web portal

• More than 800 services available today

• Next generation reprocurement in RFO stage

State Data Center in San Angelo 5 Mainframes and 331 Servers

Texas Online

Current Agencies

• Department of Family and Protective Services

• Department of State Health Services

• Health and Human Services Commission (Enterprise)

• Office of the Attorney General (Child Support Division)

• Texas Department of Agriculture

• Texas Department of Criminal Justice

• Texas Department of Transportation

• Texas Education Agency

• Texas Workforce Commission

SDC

ADC

Austin Data Center 2 Mainframes and 210 Servers

Print and Mail Center• Over 15 million print pages per month

• Over 4.25 million letters per month

• 95% of in-scope production work

Current Agencies▪ Department of Information Resources

▪ Department of State Health Services

▪ Health and Human Services Commission (Enterprise)

▪ Secretary of State (TEAM application)

▪ Texas Veterans Commission

▪ Texas Workforce Commission

▪ Texas Youth Commission

▪ Texas Department of Transportation

▪ Texas State Library and Archives Commission

SDC

ADC

Communications Technology Services Division responsible for providing and supporting:

• Statewide Communications System, the TEXas Agency Network (TEX-AN)

• Capitol Complex Telecommunications System (CCTS)

• Network Security Operations Center (NSOC)

TEX-AN

TEX-AN Service Foot Print

Total Circuits: 6,447

• 75% Broadband Circuits

• (T-1 and Higher)

• 10:1 Ratio of Data to Voice Circuits

Customers Served: 573

• Over 4,500 broadband circuits across 600 cities with service in nearly every county in Texas

• 75% of customers utilize CTS services by choice

Capitol Complex Telecommunications System (CCTS)

Centralized telephone service for 89 agencies with 22,000 users

CCTS services:

• 11,000 voice mail users

• Local telephone service

• Long distance and toll fee service

• 5-digit Extension dialing

• Auto-attendant\Caller identification

• ACD services and ACD reporting

• Centergy statistical ACD reporting

• New telephone installation

• Moves, adds, changes

• State telephone directory

• State operator services

Network and Security Operations Center - NSOC 24 X 7 Security Monitoring and Alerting

• Proactive threat identification and notification

• Intrusion Detection Service/Intrusion Prevention Services

Network Vulnerability Assessment

• Controlled Penetration Testing (CPT)

• Web Application Security Scanning

Computer Security Incident Response Team (CSIRT)

• Training and Certification Program

• Coordination and Exercise

Additional Optional Security Services to DIR Customers

• Managed Firewall Services

• Consulting Services and Assistance

TEX-AN Next Generation Services Determine new strategic direction for procurement Create a Marketplace for TEX-AN Next Generation Services and

Solutions that will:

• Reposition DIR from its service provider role to customer advocate

• Transform role to ensure communications services are being delivered (legacy, new and emerging)

• Expand the suite of services to better meet the needs of DIR customers

• Increase opportunities for vendor participation

• Establish a new performance management and governance structure

• Create opportunity to increase value through shared technology solutions

• Introduce and sustain a healthy market competition to drive innovation, cost reduction and better customer relations

Legislative Recommendations Communications Technology Services

• Streamline communications technology services governance

• Allow assistance organizations to use TEX-AN services

TexasOnline

TexasOnline 2.0 Timeline

TexasOnline 2.0 Categories

TASSCC State of the State

December 11, 2008

Technology Driven Value

Cindy Reed

Deputy Executive Director

Statewide Technology Sourcing

Texas Department of Information Resources

Fiscal 2008 – ICT Trends and Statistics Objective:

• Leverage state’s purchasing power to deliver business value and cost savings

Strategies:

• Identify and act on contracting opportunities that address customer needs and demands

• Develop and implement innovative procurement and sourcing strategies that drive business value

Fiscal 2008 – ICT Trends and Statistics New contracts designed to meet customer needs:

• Over 500 contracts 33% over FY07

• 16 RFOs released – 528 responses received

• New Product and Service Offerings

▪ 191 new contracts 41 Hardware 20 Software 130 Services

▪ 108 contract renewals

▪ 50 new vendors

Fiscal 2008 –ICT Trends and StatisticsNew Commodities and Services: Security Services

• 29 vendors • 79 service categories • 3 customer size levels – small, medium, large

Surveillance Cameras• High customer demand • First time ever on DIR contract• $10.5 million in sales in FY08

Technology-based ConferencingExpanded the scope of traditional audio conferencing to include:• Videoconferencing• Webconferencing• Webcasting • Room-based conferencing

Fiscal 2008 –ICT Trends and Statistics

Better contracts for standard commodities and services:

Telecommunication commodities and services

• New voice and data wireless contracts – negotiated contracts with substantial savings

• DIRect Compare tool simplifies purchasing process

• Managed telecommunications services contracts

• Usage up 40% over FY 07

Staffing Services

• Usage 27% over FY07

• Usage 105% since program reengineered

• Use by voluntary customers increasing

Fiscal 2008 –ICT Trends and Statistics Process improvement and new sourcing strategies:

• Integration of sourcing analytics and solutions such as▪ Spend analysis, business and market analytics

▪ Customer and market intelligence

▪ Benchmarking

• Targeted business development and customer outreach initiatives

• Augmenting RFOs▪ IT Staffing Services

▪ Software

▪ Networking Equipment

▪ Surveillance Cameras

• Regional-Based Contracts• Break/Fix (equipment repair)

• Cabling

Fiscal 2008 – ICT Trends and Statistics Record Sales – $1.13 Billion

14% over FY07

57% since FY05

Growth in sales = greater savings for DIR customers

• Provides DIR with greater leverage and negotiating power

• Allows DIR to reduce administrative fee

$993$1,130

$805$719

$0

$200

$400

$600

$800

$1,000

$1,200

$1,400

FY05 FY06 FY07 FY08

Eligible Sales

Millions

Fiscal 2008 – ICT Trends and Statistics

Record Savings/Cost Avoidance – $123 Million

6% over FY07

78% since FY05

$116$123

$82$69

$0

$20

$40

$60

$80

$100

$120

$140

FY05 FY06 FY07 FY08

Millions

Cost Avoidance

What’s ahead for FY 2009 Deliverables Based Information Technology Services

• Letters of Intent to Negotiate sent to 84 vendors on 11/21/08

• Contracts available for use by January 15, 2009

• Customer and vendor training held prior to January 15th

• Available for projects under $10 million in specific technology categories

Emergency Preparedness Software

Web Development and Management Services

Mobile Police Video

Augmenting RFO for surveillance cameras to include integrated system components such as security, fire monitoring, access controls and monitoring

What’s ahead for FY 2009 Power to Purchase

• April 30, 2009

• Palmer Events Center, Austin

Legislative Recommendation:

• Streamline statutory requirements for submission of Planned Procurement Schedules (PPS) for ICT commodities.

• Allow DIR to request agencies to submit a PPS when it is in the best interest of the State

• Reduces the reporting burden on Texas State Agencies

TASSCC State of the State

December 11, 2008

Technology Driven Value

Brian Rawson

Chief Technology Officer

State of Texas

Legislative Recommendations - Privacy Privacy

• Recommend expanding statutory requirements regarding privacy breach notification to include state, regional and local government agencies

• Believe this will provide consistent notification, enabling affected parties to take prompt and appropriate action

State of the State Information Resource Management in Texas is healthy

• Strong goals

• Great talent

• Dedication to serve

TASSCC State of the State

December 11, 2008

Technology Driven Value