testing the superiority and dimensionality of servqual vs. servperf

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Testing the Superiority and Dimensionality of SERVQUAL vs. SERVPERF in Higher...Gul Bayraktaroglu; Banu AtrekThe Quality Management Journal; 2010; 17, 1; ABI/INFORM Researchpg. 47

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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