the cloud, mobility & collaboration in the legal industry

The Cloud, Mobility & Collaboration

Best Practice Lawyers

Presented by Stephen Butler & Ian Bollen

Who are Red Rain?

• Specialist and independent legal systems consultancy and software developer

• 8 staff

• Clients in all segments of market

• Over 100 man years of working with legal systems

• Aderant, Elite, LEAP, Open Practice, Inprotech, Caseflow, MatterSphere, LawMaster, Locus, Keystone, CLO, Filepro

• Mobile and cloud based software solutions

• RedView platform

2

Agenda

• What is the cloud?

• Buzzwords explained

• Pros & Cons

• The growth of mobile

• How people are using mobile devices

• Collaboration

• Working with Customers

• What Red Rain is doing

• Thought leadership?

3

What is the Cloud?

• Software, hardware and data that is not located in your office

• Why is it possible?

• Virtualisation technology

• Internet access speeds

• advances in storage technology

• These technologies bring economies of scale and hence commercial opportunities

4

What is the Cloud? 5

“Types” of Cloud

• Software as a Service (SaaS)

• Gmail, Hotmail

• Google Apps, Office 365

• Dropbox, MS Skydrive, Google Drive, Amazon

• Salesforce.com, MYOB Account Right

• Infrastructure/Platform as a Service (IaaS)

• No network hardware at all in the office

• Intelligent Desktop or Dumb terminal

• Citrix, Terminal Services, RDP

• Hybrid approaches

6

Private Cloud vs Public Cloud

• Private Cloud

• Hosted in a data centre externally

• Hardware and equipment is purchased and owned by firm

• Software is licensed by firm

• Managed by provider – “managed services”

• Public Cloud

• Hosted in a data centre externally

• Hardware and equipment is owned by provider

• Operating software is licensed by provider

• Rent a “slice” of the infrastructure

7

The Advantages

• Typically a rental pricing model

• No capital expenditure

• Fees that move up or down based on number of users

• No need to manage infrastructure

• Software version updates with SaaS

• No investment in technical skills with IaaS

• IaaS

• No floor space and related electricity costs

• Lower IT staffing costs

• Lower hardware and software costs

8

Considerations

• Commercial Viability of the Provider

• Are they going to be in business in the future?

• Do they have the management capability required?

• Data Security

• ISO27001 standards

• Data Sovereignty

• Privacy Commission

• Patriot Act

• US Discovery capability

• European Safe Harbour Provisions

9

However the cloud is here today and more

and more capability is becoming available

ILTA Legal Purchasing Survey 2012

• 32% utilising a cloud solution

• 38% researching doing so

The Cloud & the Legal market

• Filepro, LawMaster and LEAP Office have private hosting options

• LEAP Cloud released 1 year ago now claim 1,000 end users

• Overseas

• Rocket Matter, LawCloud

• NetDocuments

• Online Will Drafting

• The Virtual Law Firm???

11

Mobility 12

Legal & Mobility

• iPad/iPhone the weapon of choice

• Android smart phones greater penetration with general population

• Early days for Windows 8/Surface

• ILTA Legal Purchasing Survey 2012

• 66% purchasing iPad

13

Legal & Mobility

• iPad Benefits

• Light to carry, rapid access

• Reading capability, Email access

• iPad Disadvantages

• Limited MS Office (need Office 365)

• Integrated business apps

14

Apps Lawyers are Using

• Document Management/Annotation

• iAnnotate, PDF Expert,

• QuickOffice, GoodReader

• Note taking

• One Note, Notes Plus

• Scanning

• ScannerPro, CardScan

15

Lexis Nexis Red 16

Jury Pad 17

Firm Branded Utilities 18

Collaboration

• The cloud and the internet facilitate electronic client collaboration

• “Client Extranet”

• “Client Portal”

• Client Self Service

• Available anytime

• Closer involvement of client in process

• Decrease phone calls from clients (non-chargeable)

• Proactive client management (notifications)

• Build client loyalty

19

Case Study: Slater & Gordon 20

Case Study: Slater & Gordon 21

Case Study: Results Legal 22

Case Study: Results Legal 23

RedView 24

RedView

Demonstration

25

RedView 26

RedView 27

RedView 28